For folks using an online backup program, you want to make sure these files get in the backup for your Microsoft Exchange account in Outlook. To find them easily, follow my instruction from Outlook.

In Outlook, click on “File”
Click on “account settings”
Click on “account settings” again
Then click on the tab “data files”
Find your Exchange account
Click on “Open file location”
A file explorer window will open up and should have the file for your Microsoft Exchange data file highlighted
- should be in a file like this path –> C:\Users\ProfileName\AppData\Local\Microsoft\Outlook
Right click on it and you will see Carbonite options
Be sure to “add to backup” or whatever it states.

How to backup your Gsuite on the PC

Lisa Hendrickson | August 10, 2019 | 0 Comments

How to backup your Gsuite on the PC

For folks using an online backup program, you want to make sure these files get in the backup for your GSuite in Outlook. To find them easily, follow my instruction from Outlook.

In Outlook, click on “File”
Click on “account settings”
Click on “account settings”
Then click on the tab “data files”
Find your Gsuite account
Click on “Open file location”
A file explorer window will open up and should have the file Gsuite data file highlighted
- should be in a file like this path –> C:\Users\Profile name\AppData\Local\Google\Google Apps Sync
Right click on it and you will see Carbonite options
Be sure to “add to backup” or whatever it states.

Technical eBooks, Videos and Training

Lisa Hendrickson | August 5, 2019 | 1 Comment

To buy more than one item, click “Add to cart” and hit “continue shopping” and it will bring you back to this page to add more.

Call That Girl’s 2019 Video “How I Sell and Support Prepay Tickets” $19 ADD TO CART

Purchase includes

1 hour -downloadable video, watch anytime, anywhere!
Audio download
Word document outline of all my notes
Time stamped so you can read then watch each section

As a computer business owner, I got tired of dealing with payment issues and…

Chasing invoices and some clients never paying
People wanting “quick questions” for free
Clients shocked I was going to charge them
Writing up a ticket and invoice for a 15 min call
Consultations that should have been billable

Are you tired of dealing with the same issues I had?

I’ll explain my prepaid system I’ve developed since 2009
Why wait 30, 60 or 90 days for a 1-hour invoice, this is an outdated way to get paid. You are servicing now and need payment now
How to setup one invoice and track all the calls in one request with your PSA or ticket system
I’ll show you how easy it is to use automated forms, scheduling and payments
Pick up my top sales tactics for aftercare and on-going support. I’ll teach you my favorites for landing that 4-hour ticket before and after the job
Stay busy during the slow times! These jobs also help keep your tech game on, these short calls keep you in the know of what’s trending with issues
I’ll explain how I get clients who have constant “quick questions” to buy time from me. Same goes for those that think “This should be simple for you to fix”

Call That Girls’ Guide to SEO for WordPress $3 ADD TO CART

For do it yourselfer’s…this eBook is a great addition to your learning for SEO blogging!For do it yourselfers…this eBook is a great addition to your learning for SEO blogging!
If you are struggling with SEO and landing more clients that come from the internet and Google, Lisa offers an easy to follow guide on getting your business in higher ranking using easy to learn steps with WordPress. This may be the easiest guide to read, follow and use. Lisa still uses these methods every day with her business and it’s a must have if you are following the learn seo and marketing blog series

12 page PDF, workbook style
Learn 10 steps to do yourself with easy to follow guided steps with screenshots
Proven tactics you can use over and over again
The perfect workbook to do in your free time
Learn how to track your results
Examples of day to day blog posts to continue with after you have done the first 10 blog posts

Office 365 Security PowerPoint Template + Admin PDF $3 ADD TO CART

Customized to your liking

Remove my branding/name
Change the templates, colors, fonts etc.
You can add on information, remove or do whatever you wish with it.
You can add your own voice to it and make it a video
Save it as a PDF to share online, in your newsletters, blogs, social media, etc

The Remote Support Guide $3 ADD TO CART

If you are finding very easy fixes are costing you time and money, offering remote support to your clients is the answer. Software does not usually require a store drop-off or a home visit. Learn all of Lisa’s tips on how to offer faster and more efficient repairs.

2nd and 3rd edition, over 150 pages of information to help you learn more about remote support.
A step by step guide to setting up your business to have a successful remote support business
Tips and information on how to service your clients remotely
How to increase your daily sales with new services, prepay tickets and daily monitoring plans
Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The Manual of Operations $3 ADD TO CART

Growing companies don’t have the time to create policy and procedures documents. This manual of operations is considered a “template” for you to edit and revise for your own company. Lisa used this for her company many years back. It is a bit outdated, but still a valuable template that covers just about everything you will need.

This is an old document but many still like using it for a template
40 page Word document
Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
Standard operating procedures
Employee conditions for employment
Job descriptions
Human Resources policies
Much more…

The Guide to Microsoft Exchange Migrations $3 ADD TO CART

Many break/fix techs are looking to learn how to do more Microsoft Exchange Migrations as requests are coming in more and more for Office 365 help. Exchange is the #1 product in the Office 365 Product line, if you don’t know it, you can’t support it!

22 page PDF
Step by step instructions on how to do a migration without tools with screenshots
Learning how to back up current mailboxes, calendars and contacts
Learn how to update the DNS for migration
Importing mail/calendars and contacts into new server
Aftercare lists
How to sell administrative support tickets

The Social Media Guide $3 ADD TO CART

This guide was Lisa’s very first eBook published in 2010. While social media has changed much since then, many of the practices discussed are still valuable and still will help you.

29 page workbook style (outdated but have valuable info!)
Great tips and tricks that I learned the hard way
Easy to understand steps on how to push out social media messages
Newsletters, blogging and WordPress information
Toolkit information you will need and other things you will need to use social media
A social media to do list
How to do a social media blast

How to Start a Computer Repair Business $3 ADD TO CART

This guide was created by Lisa when she was being asked by many new techs how she got started with her business. Not only are there many things you should know and learn for the operations side, but many tips on advertising and marketing, resources, etc.

48 page PDF
Conversational Style Guide
Tips on Starting a Computer Repair Business
Deciding on What Type of Computer Repair Business you want to Start
What You Need To Start Your Computer Repair Business
Business and Legal Information for Computer Repair Businesses
Products and Services Your Computer Repair Business Can Sell
Tools You Need to Start Your Computer Repair Business
Guide to Pricing Your Computer Repair Business Services
Resources for Computer Repair and Support Businesses
Tips on Growing your Computer Repair Business
How to Start a Remote Support Business
Do You Need Certifications to Start a Computer Repair Business?
Free Marketing Advice for Computer Repair Businesses

VIDEOS

Outlook and Office 365 YouTube Learning

Take the Outlook quiz! Think you know it well? Does your tech team need a good exercise? 51 questions, avg time 13 min. https://www.surveymonkey.com/r/92RLXRR
Office 365 Learning Videos
https://www.youtube.com/watch?v=3HGeYKjl1GE&list=PL3jfc4bmekoCtw4Xk-HCvBZqRycWy9WZB
Outlook Troubleshooting Training for Technicians 4 hours, 7 courses
https://www.youtube.com/watch?v=cyoN-QCHsFA&list=PL3jfc4bmekoBCSWtsGkJDrNDcXvoZUmuA
Outlook Training 2013/applies to 2016
https://www.youtube.com/watch?v=g7cUD95086o&list=PL3jfc4bmekoBW7ptdrJo7QJcpQNHfD7Fw
Office 365 Courses for Technicians
https://www.youtube.com/watch?v=UvkCwht3Hvs&list=PL3jfc4bmekoAaHvfX2MO-Ea0mbnyBpFjs
Technician interviews
https://www.youtube.com/watch?v=7mC4AkQQbrE&list=PL3jfc4bmekoD22oPgWirmEEKFy6Hfj5LM

Tip! If you want more than one item, hit “add to cart” and you will see “continue shopping” on the next page

New Outlook Posts

Technicians Guide For Mastering New Outlook

Hi folks, I’m Lisa Hendrickson and I wrote up this article just for technicians and “tech savvy” users to learn about New Outlook. This is not your ordinary read, it’s more of a “How-To” on all the technical requirements of New Outlook. What I cover is mostly everything you need to know on how to […]

Lisa Hendrickson | June 7, 2026

Why is Outlook Exchange Is Not Connecting

Why is Outlook Exchange Is Not Connecting Quick Answer:Outlook with an Exchange account connected, it might not connect for many reasons. Fixing it could be a bit of work for you figure out but below is the list I cover during my onboarding apppointments. Hi folks, this is one of my top Outlook calls (IMAP […]

Lisa Hendrickson | June 2, 2026

Why is Outlook IMAP not syncing?

Why is Outlook IMAP not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, […]

Lisa Hendrickson | May 30, 2026

Why is Outlook not syncing?

Why is Outlook not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, this is […]

Lisa Hendrickson | May 30, 2026

SMTP error from remote mail server after pipelined MAIL

SMTP error from remote mail server after pipelined MAIL If you are online searching for this error and figuring out how to resolve it, first I’ll say “I’ve never seen this before” and that is rare in my business. From what I know about email delivery errors in the past, I’m going with spoofing. I […]

Lisa Hendrickson | May 26, 2026

Pinning sticky notes on the side bar of New Outlook

Pinning sticky notes on the side bar of New Outlook Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click […]

Lisa Hendrickson | May 13, 2026

Pinning sticky notes on the side bar of OWA

Pinning sticky notes on the side bar of OWA Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add […]

Lisa Hendrickson | May 13, 2026

PPE Hosted tried to deliver your email message

PPE Hosted tried to deliver your email message The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get […]

Lisa Hendrickson | May 12, 2026

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder. Usually I […]

Lisa Hendrickson | May 7, 2026

Why is New Outlook Slow to Sync

Why is New Outlook Slow to Sync New Outlook is still new to a lot of people and while it’s fast…it can still be sluggish. Below is a list of things I look at when I help clients. I go through most of these during the onboarding of our first appointment and can figure out […]

Lisa Hendrickson | May 5, 2026

Why is Outlook Slow to Sync

Why is Outlook Slow to Sync Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. […]

Lisa Hendrickson | May 4, 2026

Why is Outlook search not working?

Why is Outlook search not working? Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included! Outlook Classic Too much email Added a new PST file and it’s not done indexing Set up a new PC and Outlook isn’t […]

Lisa Hendrickson | May 3, 2026

iCloud for Windows not synching with New Outlook

iCloud for Windows not synching with New Outlook If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might […]

Lisa Hendrickson | April 29, 2026

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will […]

Lisa Hendrickson | April 16, 2026

New Outlook Stuck On Loading People

New Outlook Stuck On Loading People If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or […]

Lisa Hendrickson | April 16, 2026

Outlook setup for iCloud for Windows Error

Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]

Lisa Hendrickson | February 18, 2026

Network Solutions Migration Help

Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]

Lisa Hendrickson | February 18, 2026

New Outlook Features for Gmail Users

New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]

Lisa Hendrickson | February 17, 2026

New Outlook Cannot Add a New Email Without a Microsoft License

New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]

Lisa Hendrickson | February 16, 2026

Microsoft Access not emailing from New Outlook

Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]

Lisa Hendrickson | February 15, 2026

How many PST files can you add to New Outlook

How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]

Lisa Hendrickson | February 12, 2026

Where are the DNS records located in Wix

Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]

Lisa Hendrickson | February 6, 2026

New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot

Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]

Lisa Hendrickson | February 1, 2026

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]

Lisa Hendrickson | January 17, 2026

Microsoft Teams button missing from Outlook Classic Desktop Calendar

Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]

Lisa Hendrickson | January 16, 2026

iCloud encountered an error while trying to connect to the server

iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]

Lisa Hendrickson | January 16, 2026

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]

Lisa Hendrickson | January 16, 2026

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]

Lisa Hendrickson | January 16, 2026

Microsoft Outlook Exchange and DNS Records Explained

Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]

Lisa Hendrickson | December 29, 2025

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]

Lisa Hendrickson | December 26, 2025

Outlook Not Sending Emails? Your VPN Might Be the Problem

Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]

Lisa Hendrickson | December 18, 2025

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know

GoDaddy Microsoft 365 Pros and Cons: What Small Businesses Need to Know This article is for solo business owners and small companies who are considering GoDaddy, are current GoDaddy customers, or are thinking about leaving GoDaddy’s Microsoft 365 management. Take note: if you are currently using GoDaddy for basic email and Office and everything is […]

Lisa Hendrickson | December 16, 2025

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown

Eight Mailboxes in Outlook: What’s Really Causing the Slowdown Believe it or not, many of my clients have eight or more email accounts in Outlook. When I take on these clients, I know they are super users of Outlook. Meaning, they usually know a lot about their accounts and profile set up. One thing they […]

Lisa Hendrickson | December 10, 2025

iCloud encountered an error while trying to connect to server

iCloud encountered an error while trying to connect to server Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using […]

Lisa Hendrickson | November 26, 2025

iCloud Connection Error

iCloud Connection Error Hi folks, I help clients often with iCloud and Outlook set up and this error is not a common one. My troubleshooting list didn’t solve it, so I had to offer the client a few options. One was removing McAfee. While they really enjoyed using McAfee, it was the culprit. Once he […]

Lisa Hendrickson | November 26, 2025

How to change the order of accounts in New Outlook

How to change the order of accounts in New Outlook Hi folks! When I first started doing articles about New Outlook, there were so many things we could not change and the order of accounts was one of them. Now you can go to the settings in New […]

Lisa Hendrickson | October 27, 2025

Microsoft Error: Your account has been locked Outlook.com

Your account has been locked Outlook.com I have seen this error before with new Outlook.com accounts, it’s very odd but it kicks in sometimes after you just set up a new Outlook.com account and then set up in Outlook Classic. Usually it happens the same day or next day. If you’re not seeing email delivering […]

Lisa Hendrickson | October 14, 2025

Microsoft Error: Your account has been locked Outlook.com

Lisa Hendrickson | October 4, 2025

New Outlook Error This message could not be sent

This message could not be sent Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this […]

Lisa Hendrickson | October 4, 2025

New Outlook Error: Microsoft.Exchange.Data.Storage.QuotaExceededException

Microsoft.Exchange.Data.Storage.QuotaExceededException: Microsoft Unified Storage is full. This message could not be sent. The client operation failed. Try sending the message again later, or contact your network administrator. Your message did not reach some or all of the intended recipients. Too long/didn’t read: The above content is all with this error: The account for Microsoft needs […]

Lisa Hendrickson | October 4, 2025