New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Category: Outlook Support
Exchange not setting up in Outlook 2016
Exchange not setting up in Outlook 2016
Here is the latest “reg fix” if your Exchange account is not setting up in Outlook. There are about 50 other things to try but I’ll put this as my top one as it’s fixed a most recent client issue. Thanks to AppRiver for helping assist on this.
The registry key specifically bypasses Modern Authentication as Microsoft is currently doing some work on that feature. So the underlying issue was that Modern Authentication was preventing the password prompt in Outlook from appearing. Once the registry key was added the password prompt appeared and the profile setup was successful.
HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity\
Type: REG_DWORD
Value Name: EnableADAL
Value data: 0
Need more fixes? Or have another fix? Email Lisa@callthatgirl.biz and I’ll add to it here!
Desktop Level Troubleshooting
Profile testing
- Test on your own computer first, if it connects, it’s probably a local issue with the clients Outlook/computer/network
- Add account to current profile while Outlook is open
- Add account in the current profile in the control panel mail app while Outlook is closed
- Create a test profile in the control panel mail app
- Set Outlook to prompt to select profile on launch then click new and try to add the account
- Open a blank profile in outlook
- Delete Windows Credentials from Credential Manager multiple times
- Check the disabled add-ins, be sure there is nothing in there that should be enabled
- Delete all profiles and add account (be sure data from IMAP is backed up first!)
- Try starting Outlook in Safe Mode and adding the account
- Verify all add-ins not needed are removed
- Ping autodiscover.xxxxxxxxxx.com
- Ping outlook.office365.com
Registry Changes
- [HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\AutoDiscover]
- “PerferLocalXML”=dword:00000001
- “ExcludeHttpRedirect”=dword:00000000
- “ExcludeHttpsAutoDiscoverDomain”=dword:00000001
- “ExcludeHttpsRootDomain”=dword:00000001
- “ExcludeScpLookup”=dword:00000001
- “ExcludeSrvRecord”=dword:00000001
- “ExcludeLastKnownGoodURL”=dword:00000001
- “ExcludeExplicitO365Endpoint”=dword:00000001
- If these fail, try this trick –add this to the registry
- [HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity]
Type: REG_DWORD
Value Name: EnableADAL
Value data: 0
- [HKCU\SOFTWARE\Microsoft\Office\16.0\Common\Identity]
Other efforts worth trying
- Disable AV and Firewall, consider completely removing if need be.
- Quick repair on Office
- Full uninstall of Office/reboot/reinstall
- Delete all Windows credentials
- Change password in O365 portal
- Disable IPv6 on the computer
- Change DNS to Google 8.8.8.8
- Set DNS back to ISP
- Run the Outlook Diagnostic tool from https://diagnostics.outlook.com
- Test from https://testconnectivity.microsoft.com/
- Power cycle modem/router
- Check the DNS records — Change the cPanel MX record to remote from local
- Be sure to remove any old autodiscover records if not going from O365 to O365
If this all fails, downgrade Outlook. I do this usually if my efforts don’t work in the first 30 min.
Email Security Awareness Training
Call That Girl offers Email Security Awareness Training to clients around the world. Lisa is an Outlook and email expert and does training courses often, all remote and all in under an hour. Read below and see if you’re interested in booking a training session!
How the training works
- All training is done via the internet using my screen-share program
- All attendees are allowed to ask questions via chat
- All training sessions are recorded for those that miss the training
- If your company buys volume discount training, one recording will be sent to the coordinator
- Office 365 and G Suite might have a different training session as each has different security setup
This training is for you if…
- You are getting strange emails with your passwords in them telling you that if you don’t pay…your webcam activities will be shared online
- If you don’t understand what links are safe to click on and which ones are phishing emails
- You have received emails from people that seem suspicious and are not sure what to do
- You have been asked to put your email password online and did
- Have you been hacked already and didn’t know what to do
In this training, you will learn
- How to tell if an email is real or fake
- What to do and what not to do
- Phishing emails examples
- Prevention and Protection
- First alerts of being hacked
- What to do when you think you have been hacked
- How to deal with your account if you got hacked
- How to get 2 step security on accounts
- iPhone and Android tips
Pricing
- Sessions start at $50 per person and can go up to $100 per person depending on the training and time.
- Most email security training sessions are 30 min in length and are $50 per person.
- Group discounts available
Email Phishing Training
Call That Girl offers Email Phishing Training to clients around the world. Lisa is an Outlook and email expert and does training courses often, all remote and all in under an hour. Read below and see if you’re interested in booking a training session!
How the training works
- All training is done via the internet using my screen-share program
- All attendees are allowed to ask questions via chat
- All training sessions are recorded for those that miss the training
- If your company buys volume discount training, one recording will be sent to the coordinator
- Office 365 and G Suite might have a different training session as each has different security setup
This training is for you if…
- You are getting strange emails with your passwords in them telling you that if you don’t pay…your webcam activities will be shared online
- If you don’t understand what links are safe to click on and which ones are phishing emails
- You have received emails from people that seem suspicious and are not sure what to do
- You have been asked to put your email password online and did
- Have you been hacked already and didn’t know what to do
In this training, you will learn
- How to tell if an email is real or fake
- What to do and what not to do
- Phishing emails examples
- Prevention and Protection
- First alerts of being hacked
- What to do when you think you have been hacked
- How to deal with your account if you got hacked
- How to get 2 step security on accounts
- iPhone and Android tips
Pricing
- Sessions start at $50 per person and can go up to $100 per person depending on the training and time.
- Most email security training sessions are 30 min in length and are $50 per person.
- Group discounts available
Security Awareness Training
Call That Girl offers Security Awareness Training to clients around the world. Lisa is an Outlook and email expert and does training courses often, all remote and all in under an hour. Read below and see if you’re interested in booking a training session!
How the training works
- All training is done via the internet using my screen-share program
- All attendees are allowed to ask questions via chat
- All training sessions are recorded for those that miss the training
- If your company buys volume discount training, one recording will be sent to the coordinator
- Office 365 and G Suite might have a different training session as each has different security setup
This training is for you if…
- You are getting strange emails with your passwords in them telling you that if you don’t pay…your webcam activities will be shared online
- If you don’t understand what links are safe to click on and which ones are phishing emails
- You have received emails from people that seem suspicious and are not sure what to do
- You have been asked to put your email password online and did
- Have you been hacked already and didn’t know what to do
In this training, you will learn
- How to tell if an email is real or fake
- What to do and what not to do
- Phishing emails examples
- Prevention and Protection
- First alerts of being hacked
- What to do when you think you have been hacked
- How to deal with your account if you got hacked
- How to get 2 step security on accounts
- iPhone and Android tips
Pricing
- Sessions start at $50 per person and can go up to $100 per person depending on the training and time.
- Most email security training sessions are 30 min in length and are $50 per person.
- Group discounts available
Cybersecurity Training
Call That Girl offers Cybersecurity Training to clients around the world. Lisa is an Outlook and email expert and does training courses often, all remote and all in under an hour. Read below and see if you’re interested in booking a training session!
How the training works
- All training is done via the internet using my screen-share program
- All attendees are allowed to ask questions via chat
- All training sessions are recorded for those that miss the training
- If your company buys volume discount training, one recording will be sent to the coordinator
- Office 365 and G Suite might have a different training session as each has different security setup
This training is for you if…
- You are getting strange emails with your passwords in them telling you that if you don’t pay…your webcam activities will be shared online
- If you don’t understand what links are safe to click on and which ones are phishing emails
- You have received emails from people that seem suspicious and are not sure what to do
- You have been asked to put your email password online and did
- Have you been hacked already and didn’t know what to do
In this training, you will learn
- How to tell if an email is real or fake
- What to do and what not to do
- Phishing emails examples
- Prevention and Protection
- First alerts of being hacked
- What to do when you think you have been hacked
- How to deal with your account if you got hacked
- How to get 2 step security on accounts
- iPhone and Android tips
Pricing
- Sessions start at $50 per person and can go up to $100 per person depending on the training and time.
- Most email security training sessions are 30 min in length and are $50 per person.
- Group discounts available
Who can train my employees on fake email scams
Call That Girl is your go-to trainer when you are looking for someone to train your employees on fake email scams. Lisa is an Outlook and email expert and does training courses often, all remote and all in under an hour. Read below and see if you’re interested in booking a training session!
How the training works
- All training is done via the internet using my screen-share program
- All attendees are allowed to ask questions via chat
- All training sessions are recorded for those that miss the training
- If your company buys volume discount training, one recording will be sent to the coordinator
This training is for you if…
- You are getting strange emails with your passwords in them telling you that if you don’t pay….your webcam activities will be shared online
- If you don’t understand what links are safe to click on and which ones are phishing emails
- You have received emails from people that seem suspicious and are not sure what to do
- You have been asked to put your email password online and did
- Have you been hacked already and didn’t know what to do
In this training, you will learn
- How to tell if an email is real or fake
- The Dont’s and the Do’s
- Phishing emails examples
- Prevention and Protection
- First alerts of being hacked
- What to do when you think you have been hacked
- How to deal with your account if you got hacked
- How to get 2 step security on accounts
- iPhone and Android tips
Pricing
- Sessions start at $50 per person and can go up to $100 per person depending on the training and time.
- Most email security training sessions are 30 min in length and are $50 per person.
- Group discounts available