Category: Outlook SupportI’m Lisa Hendrickson and folks hire me to help fix and configure their Outlook IMAP accounts. As an Email IMAP Expert, I provide hands-on support for configuring, troubleshooting, and stabilizing IMAP email accounts across Microsoft Outlook, mobile devices, and third-party platforms. From resolving common issues like (This Computer Only) folders, slow syncing, missing emails, duplicate messages, and Sent Items not updating, to fixing deeper problems with folder mapping, authentication, and cross-device inconsistencies, I work through real-world IMAP challenges that most businesses run into. I also help clients understand how IMAP actually stores data, where risks exist with local files and backups, and why IMAP often breaks down in business environments.
For companies ready to move forward, I specialize in migrating IMAP accounts to Microsoft 365 Exchange, ensuring clean data transfers and a more reliable long-term setup. Whether you need a quick fix, a full cleanup, or guidance on when to move away from IMAP entirely, I offer practical, expert-level support tailored to small business owners and teams managing their own email systems.
If you’d like to talk, please use the form below to schedule a 10 min consultation.
In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will go there. But lately, I’ve seen a lot of common words that I will never need to see again ever, such as: Wealth, VOIP, Financials, Million. I mean, maybe one day but not now lol.
So I created some mail flow rules to stop these from coming in to my junk or inbox.
Here is how you can do that:
Now you can send yourself a test from another email account and see if it appears in the junk or inbox. I’m very careful when considering words that I don’t want to miss but I keep adding new words daily and am finding my junk mail is getting down to less and less. I’m also checking my deleted items on occasion to verify.
I hope that works for you, if you need help with any other 365 Admin tasks, please use the form below to get in contact.
I started getting this error when using Microsoft Word and like you all, I searched online as my typical repairs didn’t work. I knew my template was corrupted but wanted to see if there was something else causing it. Nope, I was right. Corrupted Word Template. I found the answer under the comments in this Reddit post. Giving credit to Adriana.
SOLUTION
Go toC:\Users\{username}\AppData\Roaming\Microsoft\Templates.
If the Normal template looks too big (ex. 6KB – should be about 19KB), rename it with an “x” at the beginning and (if possible) copy and paste the “normal” template from a different computer. If not possible, still rename with an x, and try to open a new word document and save again. It should be good after the renaming.
Cannot save Word document as .doc or .rtf, error message: "The save failed due to out of memory or disk space."
byu/TheUnluckyBard inOffice365
I needed to reinstall Office, I have an enterprise license. I also had an apps for business installation. I removed both and restarted, still got this error.
I went to reinstall via my portal and looked at my devices. I removed a few that were old or I didn’t recognize and now the installation completed.
I hope this helps you, if not, feel free to use the form below and get in contact.
Confused by your Microsoft account? You’re not alone, almost all my clients have Microsoft Personal 365 accounts as well as Business 365 accounts. I see it every day and I help my clients learn the difference when I help them.
In this quick 30-minute webinar, I’ll show you how your personal Microsoft 365 account really works, what you actually have, and how to avoid common mistakes like OneDrive confusion, duplicate subscriptions, and breaking things by accident.
Who should attend: People who bought their computers off Amazon or at a store and run a business, home users, retired business executives.
Who this is not for: Corporate employees, people who have an IT department or a managed service company who gave them a computer. These are setup without personal 365 accounts typically.
Session 30 min, 10 min for Q&A
Mastering Your Personal Microsoft 365 Account
Two sessions: Day and night
April 9th, 2026
12:30 PM EST to 1:00 PM EST
April 9th, 2026
7:00 PM EST to 7:30 PM EST
Open Outlook Classic
In the upper right area of Outlook, click on the notifications bell.
Notifications will open, click on the gear on the far right of that window
Select the notifications you want disabled:
This should disable them. If you need my help with anything Outlook/365 related, use the form below.