RSSCategory: Outlook Support

Outlook Email Support

| April 8, 2015

If you are here looking for Outlook Email Support, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Technician.  She has over 15 year years of experience supporting all versions of Outlook, all 3rd party apps and exchange. No problem too big for her!

Fast and responsive support, same day appointments available.

To read more about her Outlook skills, click here https://callthatgirl.biz/outlook-support

Ready for a no cost consultation? Use the scheduler below to talk to Lisa directly and get the support you need fast!

 

 

Microsoft Outlook Email Support

| April 8, 2015

If you are here looking for a Microsoft Outlook Email Support Technician, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Technician.  She has over 15 year years of experience supporting all versions of Outlook, all 3rd party apps and exchange. No problem too big for her!

Fast and responsive support, same day appointments available.

To read more about her Outlook skills, click here https://callthatgirl.biz/outlook-support

Ready for a no cost consultation? Use the scheduler below to talk to Lisa directly and get the support you need fast!

 

 

FIX: The Connection to Microsoft Exchange is Unavailable

| April 3, 2015

FIX for: The Connection to Microsoft Exchange is Unavailable. Outlook must be online or connected to complete this action.

Some folks are saying on the internet to just delete the old profile that is not working and create a new one….this is not a fix I recommend as an Outlook Expert. First never delete the old profile, just add a new one and open just that one.

Many of my clients have Outlook profiles that will take awhile to get configured the way they like it, so we might as well have you start by doing some easy fixes before you get a new profile.

Easy fixes…

  1. Reboot the computer first. Many of us never reboot and while I am just as guilty, a reboot should bring your exchange back to life. Exchange server settings should not change, so a simple reboot fixes offline issues.
  2. Check to see if your server is down. Hello….servers go down! Easy way to check this is log into your online web access (OWA) and see if mail is sending and receiving just fine. Your phone can also determine this…and if you are sending/receiving via the online portal and phone, then your Outlook may be in trouble.
  3. Be sure your internet is working, I know this may seem funny to some, but it is a question I ask my clients, sometimes your internet is down or you are not connected to wifi.
  4. Check to see if your Outlook works in safe mode. If you’re on Windows 7, go to your search and type in “Outlook.exe /safe” or “Outlook.exe /safemode” and you can launch in safe mode. If you can get in via safe mode, try removing add-ons.
  5. Now what else could be causing this? A bad add-on? Yep, your exchange add-on might be off! You can fix this by going into safe mode and checking the box for “exchange add-on”
  6. Remove exchange account from profile/add back in, you can do this without deleting a profile.
  7. Now what if this doesn’t work? Create a test profile, NEVER DELETE A PROFILE!! Just create a new one and test it. Just in case!

 

 

 

Office 365 Tech Show and Podcast

| March 27, 2015

You can listen here www.podnutz.com/ctg

Show Notes
Basics of Office 365
Understanding* home vs business division
Pre 2013 Office 365 for Biz and Jan 2013 release onward (old version had limitations, feature differences, buggy backbone based on Exchange 2010, etc…. 2013 edition cleaned up the mess)

For business the differences between:
Downloadable Office 365 Pro Plus vs pure “Online Services” of 365 (email, Lync, SP, OneDrive, etc)
Exchange is about 80% of what you do; rest is everything else

Google apps vs office 365

Negatives with Google Apps: Outlook support poor (Apps Sync for Outlook –> junk);
HIPAA compliance depends on keeping all services active;
30GB of storage is shared between email/Drive/Google+;
Does not offer native email encryption (partnered with ZixCorp at $35/user/yr extra vs $2/month for 365 encryption);
Google Drive as a file server is very clunky, especially related to folder ownership (compared to SharePoint which separates folder ownership from user accounts);
No ala carte pricing or plans like 365;
No true alternative to 365’s Shared Mailboxes feature…. Google Groups simulates some mail aspects but not calendaring/contacts; Google Hangouts as conference tool is VERY buggy and not intuitive like Lync

Cases for Google Apps: Small user bases already entrenched with the “Google” world of Gmail; Young user base that hasn’t been exposed to Exchange/Outlook yet that doesn’t have high end needs

POP vs IMAP vs Exchange (pros, cons of each)

Hosted Exchange vs Office 365 — similarities, feature differences, price differences
Getting into 365 as a service
Links referenced during show 1: Google Apps 30GB Storage Limits: https://support.google.com/a/answer/1186436?hl=en

Microsoft Outlook Tech Support

| March 27, 2015

 Fill out the form at the bottom to get in contact with Lisa

Same Day Appointments Available

msoutlookexpert1

How to install Palm Pilot software on Windows 7 and Hotsync

| March 14, 2015

How to install Palm Pilot software on Windows 7 and HotsyncHow to install Palm Pilot software on Windows 7 and Hotsync

Lots of hub bub out there about Palm Pilot software not being available or found on HP’s site and while it’s true, I found some golden nuggets out there, I had to create my own game plan! My client and I found some good stuff on the net, but this is how we got his Palm Pilot Tungsten E back up and running on his new Windows 7 computer.

  1. First export the Palm Pilot data using the “export” feature, “File>Export” from the Palm Desktop software.
  2. Now I backed it up 2 different ways, using the .aba file and .csv (just in case). The .aba file should be larger than the .csv file. Be sure to get all the mapped fields too, or else you will be doing this again.
  3. Now to go to the Windows 7 computer and install the Palm Desktop software from here http://hotsync-4-1-0-palm-desktop-4-1-4.en.softonic.com/palm/download (My client had the Palm Tungsten e….so this was what he needed, you might need to fish around to find yours that matches up)
  4. Then after you have the Palm software installed, you need to install a driver from www.aceeca.com or this link might guide to you the software you need. http://aceeca.com/index.php?option=com_maqmahelpdesk&Itemid=5&id_workgroup=1&task=downloads_product&id=6
  5. Now remember where you saved that…
  6. Plug in the palm pilot, your computer will find it but not recognize the drivers.
  7. And now to go your device manager and find the palm pilot, go to the drivers area and “update drivers” and search for the area you installed the drivers from Aceeca above.
  8. After you install, you might need to restart computer.
  9. Import your database
  10. Insure data is in the Palm Desktop
  11. After restarting, then try a hot sync.
  12. This SHOULD be it folks! I had to figure this out for a client who got a new computer and come hell or high water, that old Palm was coming with!

 

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