Having trouble with your GoDaddy email or Microsoft 365 account? Not sure what to ask support, where to find your settings, or what to do when Outlook still isn’t working after a call? I can help. I’m Lisa Hendrickson, the owner of Call That Girl and an independent Microsoft Outlook and Microsoft 365 expert and MVP. I help clients work through email problems and understand their next steps in plain English.
Use the form below to get in contact, happy to discuss and see if I can help with your issue.
GoDaddy This Sign-In Page is being retired Microsoft 365
GoDaddy This Sign-In Page is being retired Microsoft 365 This is now a trending sign-in error my clients are seeing on their computers when trying to open Outlook. Typically I try to help clients with this error, but for this one, it’s a Windows issue. And while I do some troubleshooting Windows for my clients, […]
Office ClickToRun Bad Image Error 0xc000012f
Office ClickToRun Bad Image Error 0xc000012f Another odd one I came across today. It was part of another error, so I’m not sure if they teamed up on Office but either way, I took care of it but reinstalling Office on top of the other version that would not uninstall. See this post https://callthatgirl.biz/error-outlook-exe-bad-image I’ll […]
Error Outlook.exe – Bad Image This error is an old one from what I researched and I haven’t seen it myself in many years, if ever. I could not uninstall Office per all the online instructions, so I just opted to install a new version on top of it and that seemed to have worked. […]
New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Be careful when using Ai to fix your own Outlook and 365 issues
Hi folks, I believe you found this post from my newsletter or from my blogs while you’re out searching for help. Many people are now coming to my site from Ai sources and I love that! AI is an amazing troubleshooting assistant. And I use ChatGPT every day, it’s so helpful for me but with […]
How to view all email accounts in one inbox in New Outlook
How to view all email accounts in one inbox in New Outlook Pretty easy to view, just do this in your New Outlook Click on View View settings Mail Folder pane Show all accounts/then check the box to view all accounts in one place
Microsoft 365 Account Hacked What to Do Immediately
Microsoft 365 Account Hacked What to Do Immediately Quick answer: read this entire blog post and if you need my help, use the form below to get in contact. Take note: Always have a second global admin account to back you up! How you can tell you were hacked: Email not delivering People saying they […]
Microsoft MFA MultiFactor Authenticator Not Working on phone
Microsoft MFA MultiFactor Authenticator Not Working on phone Oof this is not fun to deal with folks. If you are being prompted on your computer to put in a code on your MFA app on your phone to login and it’s not working, it’s probably due to a few reasons: You have a new phone […]
New Outlook contacts: Why are my contacts so hard to edit, organize, and manage in New Outlook?
New Outlook contacts: Why are my contacts so hard to edit, organize, and manage in New Outlook? Quick answer: New Outlook isn’t 100% ready for contact management in my opinion for some email accounts. Microsoft Exchange seems to work the best, but Microsoft also built New Outlook. Gmail is problematic in my opinion, mostly due […]
Sync Stopped You can’t edit this notebook because it’s location is no longer available
Sync Stopped You can’t edit this notebook because it’s location is no longer available. To resolve, save a copy of the notebook OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from […]
Why do I have three Microsoft accounts using the same email address
Why do I have three Microsoft accounts using the same email address Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! […]
Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need?
Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need? Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably […]
New Outlook Not Launching or Opening
New Outlook Not Launching or Opening I took a call today from a client who loves New Outlook but it would not launch at all. I checked for the usual suspects like AV/VPN and those weren’t the issue. I decided to dig deeper and when into the program files and found a small file that […]
Email Is the G.O.A.T. | Why AI Will Never Replace Business Email
Email Is the G.O.A.T. | Why AI Will Never Replace Business Email Not many people know this, but the only reason I got into IT is because a guy who I had a crush on back in 1994 told me to get email. I thought he was ridiculous, why on earth would I need email […]
Best Outlook Calendar Synching Options
Best Outlook Calendar Synching Options Hi folks, below is a list of all the calendar synching options I can think of. These work with Outlook Classic. New Outlook has a completely different way of synching, so that will be for another time. While I go through the list, I’ll also explain some calendar types you […]
How to turn off Copilot in Outlook
How to turn off Copilot in Outlook Copilot now has been enable for some licenses with Microsoft 365. If you’re not using it and want it off or disabled, here are the insructions. This is for Classic Outlook and New Outlook. Go to https://outlook.office365.com/ In the upper right area, there is a gear icon. Click […]
Technicians Guide For Mastering New Outlook
Hi folks, I’m Lisa Hendrickson and I wrote up this article just for technicians and “tech savvy” users to learn about New Outlook. This is not your ordinary read, it’s more of a “How-To” on all the technical requirements of New Outlook. What I cover is mostly everything you need to know on how to […]
Why is Outlook Exchange Is Not Connecting
Why is Outlook Exchange Is Not Connecting Quick Answer:Outlook with an Exchange account connected, it might not connect for many reasons. Fixing it could be a bit of work for you figure out but below is the list I cover during my onboarding apppointments. Hi folks, this is one of my top Outlook calls (IMAP […]
Why is Outlook IMAP not syncing?
Why is Outlook IMAP not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, […]
Why is Outlook not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, this is […]
SMTP error from remote mail server after pipelined MAIL
SMTP error from remote mail server after pipelined MAIL If you are online searching for this error and figuring out how to resolve it, first I’ll say “I’ve never seen this before” and that is rare in my business. From what I know about email delivery errors in the past, I’m going with spoofing. I […]
Pinning sticky notes on the side bar of New Outlook
Pinning sticky notes on the side bar of New Outlook Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click […]
Pinning sticky notes on the side bar of OWA
Pinning sticky notes on the side bar of OWA Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add […]
PPE Hosted tried to deliver your email message
PPE Hosted tried to deliver your email message The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get […]
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened
Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder. Usually I […]
Why is New Outlook Slow to Sync
Why is New Outlook Slow to Sync New Outlook is still new to a lot of people and while it’s fast…it can still be sluggish. Below is a list of things I look at when I help clients. I go through most of these during the onboarding of our first appointment and can figure out […]
Why is Outlook Slow to Sync Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. […]
Why is Outlook search not working?
Why is Outlook search not working? Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included! Outlook Classic Too much email Added a new PST file and it’s not done indexing Set up a new PC and Outlook isn’t […]
iCloud for Windows not synching with New Outlook
iCloud for Windows not synching with New Outlook If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might […]
How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder
How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will […]
New Outlook Stuck On Loading People
New Outlook Stuck On Loading People If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or […]
Outlook setup for iCloud for Windows Error
Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]
Network Solutions Migration Help
Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]
New Outlook Features for Gmail Users
New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]
New Outlook Cannot Add a New Email Without a Microsoft License
New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]
Microsoft Access not emailing from New Outlook
Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]
How many PST files can you add to New Outlook
How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]
Where are the DNS records located in Wix
Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share. I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]
New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot
Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop
Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]