I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. As an Outlook Exchange Configuration Consultant, I bring deep, hands-on expertise in designing, configuring, and troubleshooting Microsoft Outlook and Exchange environments for small businesses and professionals who rely on email to run their operations. I specialize in resolving the real-world issues that disrupt productivity, misconfigured accounts, authentication problems, profile corruption, syncing failures across devices, and the constant confusion between POP, IMAP, and Exchange setups. I help clients transition from legacy configurations into properly structured Microsoft 365 and Exchange Online environments, ensuring mail flow, calendars, contacts, and shared resources work seamlessly.
My work often includes cleaning up years of fragmented data, repairing broken PST files, resolving send/receive errors, fixing Outlook search issues, and untangling complex multi-account setups that mix personal and business identities. I also handle the critical backend pieces: DNS records like SPF, DKIM, and DMARC, mailbox permissions, shared mailbox access, and tenant-level configurations, so email is not only functional, but secure and reliable. Whether it’s a full Exchange migration, stabilizing a problematic Outlook profile, or helping a client finally understand how their email system is supposed to work, I bridge the gap between technical complexity and practical, usable solutions.
If you want to talk about how I can help, please use the form below to get in contact.
I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. My core business is helping with Outlook but actually, 50% of those calls are helping with 365 Administration. As a Small Business Microsoft 365 Consultant, I specialize in helping very small businesses, typically solo owners up to teams of 10 employees get Microsoft 365 set up correctly and running smoothly. I guide you through purchasing decisions, choosing the right license options (so you’re not overpaying or underpowered), and setting up your Microsoft 365 tenant the right way from the start.
I handle domain and DNS changes, including SPF, DKIM, and DMARC configuration, to ensure your email is delivered properly and securely. I also manage email migrations from POP, IMAP, Google Workspace, or other platforms, making sure your data comes over cleanly without the usual chaos small businesses run into.
Beyond setup, I configure Outlook, set up Microsoft Teams for collaboration, and implement MFA and security best practices to protect your accounts. My work doesn’t stop at go-live, I provide follow-up support to troubleshoot issues, answer questions, and help you adapt as your business grows.
My focus is simple: take the confusion out of Microsoft 365 for small business owners who are doing it themselves, and give you a clean, reliable setup without long contracts or unnecessary complexity.
If you want to talk about how I can help, please use the form below to get in contact.