Quick answer: New Outlook isn’t 100% ready for contact management in my opinion for some email accounts. Microsoft Exchange seems to work the best, but Microsoft also built New Outlook. Gmail is problematic in my opinion, mostly due to their servers and how they are meant to work with the browser and phones, not Outlook. Microsoft has fields and settings that Gmail might not ever match up with. Yahoo/AOL/Verizon might synch with the phone but you should test it first. IMAP email accounts from providers such as BlueHost, Web.com, Network Solutions, Hostgator will never sync contacts from any version of Outlook ot the webmail or phone.
Some major problems I see (typical for Gmail users)
There might be more reasons, but this is what I came up with today. Migrating back to Microsoft Exchange or leaving your IMAP will for sure give you better results. If you need my help, use the form below
If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or both. When I removed the account, and added it back, I saw the new security pop up and that is what alerted me to an update causing this problem.
If you need help with New Outlook/account management, please fill out the form below.
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