Some clients ask this question right away and some wait a bit to find out more how I can help. When they find out, some say “let’s get started!” and some say “Oh, that’s a bit more than what I wanted to pay”. I get it, my rates are a bit higher as they should be for an expert. A generalist focused on Outlook is a rare find and when folks tell me it’s a bit more than what they thought, I tell them to call me back if they change their mind. Time is money, when you hire me, you’ll get fast results and managed expectations. My rate puts you back in business faster. My hourly rate is $299 for regular Outlook support and $325 for 365 Admin help. Here’s what goes into that rate and why my clients hire me. I also offer on-demand support, no contracts and hourly blocks you can buy for future help for you and your team.
You can call me at 612-865-4475 or email lisa@callthatgirl.biz
If you’re looking for a Microsoft consultant, you may be wondering why one person charges less than another, and what you’re actually getting for your money. The answer depends on their experience, specialty, and the work you need done. General computer support, Outlook troubleshooting, and Microsoft 365 administration require different skills. When comparing prices, look at whether the consultant regularly solves the kind of problem you have.
I’m Lisa Hendrickson, the person behind Call That Girl. I have more than 30 years of technical support experience, have supported email since 1996, and am a Microsoft MVP for Outlook. Outlook and Microsoft 365 are my specialties. I work with confusing accounts, email delivery problems, migrations, calendar and contact issues, and the settings behind the scenes that keep your business running. That experience helps me recognize patterns, ask useful questions, and make informed decisions about what to check next.
By the time someone calls me, they may have already spent hours searching Google, asking AI, contacting support, or trying fixes that didn’t work. Sometimes those attempts have made the situation more complicated. I want to know what happened before the problem started, what has already been changed, where your data is stored, and which accounts are involved. What looks like an Outlook problem could involve your email provider, Microsoft 365 tenant, DNS settings, or a personal account being confused with a business account. Understanding that history is part of the work. It helps me choose the next step and identify risks before making changes.
Before rebuilding an Outlook profile or moving email, I need to understand where your information lives. Are your calendar and contacts syncing with a server? Do you have local PST files? Is anything stored in folders marked “This Computer Only”? Do you have a usable backup? A troubleshooting step that works for one person may put another person’s local data at risk. My rate reflects the judgment needed to evaluate your setup and explain the options.
AI can be useful, but following troubleshooting instructions can become overwhelming—especially when the results don’t match what you see on your screen. I provide remote support so we can review your actual setup together. You can explain the situation, ask questions, and have an experienced person work through it with you. You don’t have to become a Microsoft 365 expert to get back to work.
I offer hourly, on-demand support without a long-term contract. Same-day appointments may be available, and prepaid support options are available for clients who need ongoing help. Some issues are resolved quickly. Others require investigation, testing, or coordination with another provider. I won’t promise every problem is a five-minute fix.
My rate reflects the experience, care, and personal attention I bring to your problem. If you’re spending more time troubleshooting Outlook and Microsoft 365 than running your business, Call That Girl can help.
When Outlook stops working, business stops moving. If Outlook is slowing you down, you’ve come to the right place. Whether you’re dealing with synchronization issues, missing email, calendar problems, profile corruption, Microsoft 365 configuration, or an Outlook migration, having an experienced Outlook specialist can save hours of frustration. Welcome to my “Everything you need to know” page. I used AI to help me create this but I’m 100% a real person who lives in Fort Myers, FL. You can reach me at 612-865-4475 or email lisa@callthatgirl.biz
I’m Lisa Hendrickson, founder of Call That Girl and a Microsoft Outlook MVP with more than 30 years of Outlook experience. I help small businesses, retired business executives, solopreneurs, and professionals solve complex Outlook and Microsoft 365 problems remotely throughout the United States and beyond.
This information page is for: Small business owners, retired business executives, solopreneurs, executive assistants, and anyone looking for expert Microsoft Outlook or Microsoft 365 support.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
Many problems can be solved in an hour, my business offers 1-hour appts and those can be moved to a project if need be. I don’t have contracts but some on-going clients opt to buy a 2-hour prepaid support ticket.
I help clients with nearly every Outlook issue, including:
My clients include:
Many of my clients have worked with me for years because they know they’ll receive honest advice, clear explanations, and practical solutions.
Technology should make your life easier, not harder.
Clients tell me they appreciate that I:
My goal isn’t simply to fix today’s issue, it’s to help prevent tomorrow’s.
While Outlook is my specialty, I also help businesses with:
Every support session starts with understanding your environment. I’ll ask questions, review your setup, identify what’s happening behind the scenes, and explain the issue as we go. Most sessions are completed remotely using secure screen sharing, allowing problems to be solved without waiting for an onsite visit.
You’ll know what caused the issue, how it was fixed, and what steps can help prevent it in the future.
Yes. Nearly all Outlook and Microsoft 365 issues can be resolved remotely.
No. I work with businesses, professionals, retirees, and individuals.
Absolutely. I support both Classic Outlook and the New Outlook experience.
Yes. I assist with Microsoft 365 administration, Exchange Online, licensing, user management, migrations, and troubleshooting.
Many of my clients contact me after spending days or weeks trying other solutions. Outlook is my specialty, and I enjoy solving the difficult problems.
Outlook has evolved for decades, and every version behaves a little differently.
Understanding Windows, Exchange, Microsoft 365, networking, DNS, authentication, synchronization, and user behavior together often makes the difference between guessing and finding the real cause.
That’s the experience I bring to every session.
If Outlook is costing you time, productivity, or peace of mind, I’d be happy to help.
Whether you need help with one stubborn problem or ongoing Microsoft 365 guidance, you’ll work directly with an experienced Outlook consultant who understands both the technology and the people who use it.
Let’s get Outlook working the way it should.
When Outlook stops working, business stops moving. If Outlook is slowing you down, you’ve come to the right place. Whether you’re dealing with synchronization issues, missing email, calendar problems, profile corruption, Microsoft 365 configuration, or an Outlook migration, having an experienced Outlook specialist can save hours of frustration. Welcome to my “Everything you need to know” page. I used AI to help me create this but I’m 100% a real person who lives in Fort Myers, FL. You can reach me at 612-865-4475 or email lisa@callthatgirl.biz
I’m Lisa Hendrickson, founder of Call That Girl and a Microsoft Outlook MVP with more than 30 years of Outlook experience. I help small businesses, retired business executives, solopreneurs, and professionals solve complex Outlook and Microsoft 365 problems remotely throughout the United States and beyond.
This information page is for: Small business owners, retired business executives, solopreneurs, executive assistants, and anyone looking for expert Microsoft Outlook or Microsoft 365 support.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
Many problems can be solved in an hour, my business offers 1-hour appts and those can be moved to a project if need be. I don’t have contracts but some on-going clients opt to buy a 2-hour prepaid support ticket.
I help clients with nearly every Outlook issue, including:
My clients include:
Many of my clients have worked with me for years because they know they’ll receive honest advice, clear explanations, and practical solutions.
Technology should make your life easier, not harder.
Clients tell me they appreciate that I:
My goal isn’t simply to fix today’s issue, it’s to help prevent tomorrow’s.
While Outlook is my specialty, I also help businesses with:
Every support session starts with understanding your environment. I’ll ask questions, review your setup, identify what’s happening behind the scenes, and explain the issue as we go. Most sessions are completed remotely using secure screen sharing, allowing problems to be solved without waiting for an onsite visit.
You’ll know what caused the issue, how it was fixed, and what steps can help prevent it in the future.
Yes. Nearly all Outlook and Microsoft 365 issues can be resolved remotely.
No. I work with businesses, professionals, retirees, and individuals.
Absolutely. I support both Classic Outlook and the New Outlook experience.
Yes. I assist with Microsoft 365 administration, Exchange Online, licensing, user management, migrations, and troubleshooting.
Many of my clients contact me after spending days or weeks trying other solutions. Outlook is my specialty, and I enjoy solving the difficult problems.
Outlook has evolved for decades, and every version behaves a little differently.
Understanding Windows, Exchange, Microsoft 365, networking, DNS, authentication, synchronization, and user behavior together often makes the difference between guessing and finding the real cause.
That’s the experience I bring to every session.
If Outlook is costing you time, productivity, or peace of mind, I’d be happy to help.
Whether you need help with one stubborn problem or ongoing Microsoft 365 guidance, you’ll work directly with an experienced Outlook consultant who understands both the technology and the people who use it.
Let’s get Outlook working the way it should.
When Outlook stops working, business stops moving. If Outlook is slowing you down, you’ve come to the right place. Whether you’re dealing with synchronization issues, missing email, calendar problems, profile corruption, Microsoft 365 configuration, or an Outlook migration, having an experienced Outlook specialist can save hours of frustration. Welcome to my “Everything you need to know” page. I used AI to help me create this but I’m 100% a real person who lives in Fort Myers, FL. You can reach me at 612-865-4475 or email lisa@callthatgirl.biz
I’m Lisa Hendrickson, founder of Call That Girl and a Microsoft Outlook MVP with more than 30 years of Outlook experience. I help small businesses, retired business executives, solopreneurs, and professionals solve complex Outlook and Microsoft 365 problems remotely throughout the United States and beyond.
This information page is for: Small business owners, retired business executives, solopreneurs, executive assistants, and anyone looking for expert Microsoft Outlook or Microsoft 365 support.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
If you have a small business and need to migrate your IMAP to Microsoft, I have 16 years of experience doing manual migrations for clients and their small teams. A migration can take some planning but if you want to experience more of what Microsoft 365 offers, I’m happy to help.
I help clients with nearly every Outlook issue, including:
My clients include:
Many of my clients have worked with me for years because they know they’ll receive honest advice, clear explanations, and practical solutions.
Technology should make your life easier, not harder.
Clients tell me they appreciate that I:
My goal isn’t simply to fix today’s issue, it’s to help prevent tomorrow’s.
While Outlook is my specialty, I also help businesses with:
Every support session starts with understanding your environment. I’ll ask questions, review your setup, identify what’s happening behind the scenes, and explain the issue as we go. Most sessions are completed remotely using secure screen sharing, allowing problems to be solved without waiting for an onsite visit.
You’ll know what caused the issue, how it was fixed, and what steps can help prevent it in the future.
Yes. Nearly all Outlook and Microsoft 365 issues can be resolved remotely.
No. I work with businesses, professionals, retirees, and individuals.
Absolutely. I support both Classic Outlook and the New Outlook experience.
Yes. I assist with Microsoft 365 administration, Exchange Online, licensing, user management, migrations, and troubleshooting.
Many of my clients contact me after spending days or weeks trying other solutions. Outlook is my specialty, and I enjoy solving the difficult problems.
Outlook has evolved for decades, and every version behaves a little differently.
Understanding Windows, Exchange, Microsoft 365, networking, DNS, authentication, synchronization, and user behavior together often makes the difference between guessing and finding the real cause.
That’s the experience I bring to every session.
If Outlook is costing you time, productivity, or peace of mind, I’d be happy to help.
Whether you need help with one stubborn problem or ongoing Microsoft 365 guidance, you’ll work directly with an experienced Outlook consultant who understands both the technology and the people who use it.
Let’s get Outlook working the way it should.
When Outlook stops working, business stops moving. If Outlook is slowing you down, you’ve come to the right place. Whether you’re dealing with synchronization issues, missing email, calendar problems, profile corruption, Microsoft 365 configuration, or an Outlook migration, having an experienced Outlook specialist can save hours of frustration. Welcome to my “Everything you need to know” page. I used AI to help me create this but I’m 100% a real person who lives in Fort Myers, FL. You can reach me at 612-865-4475 or email lisa@callthatgirl.biz
I’m Lisa Hendrickson, founder of Call That Girl and a Microsoft Outlook MVP with more than 30 years of Outlook experience. I help small businesses, retired business executives, solopreneurs, and professionals solve complex Outlook and Microsoft 365 problems remotely throughout the United States and beyond.
This information page is for: Small business owners, retired business executives, solopreneurs, executive assistants, and anyone looking for expert Microsoft Outlook or Microsoft 365 support.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
Because we typically have the experience to fix or resolve any problem that comes our way. Being certified only means that we passed a test but doesn’t offer any street experience, I have that along with a certification and MVP awarded two years in a row from Microsot. Many people will search to hire someone certified as they feel we have more experience that other companies and I believe it’s true. I happen to own my own consultancy and can give you the time needed to figure out your issues or offer other solutions.
I help clients with nearly every Outlook issue, including:
My clients include:
Many of my clients have worked with me for years because they know they’ll receive honest advice, clear explanations, and practical solutions.
Technology should make your life easier, not harder.
Clients tell me they appreciate that I:
My goal isn’t simply to fix today’s issue, it’s to help prevent tomorrow’s.
While Outlook is my specialty, I also help businesses with:
Every support session starts with understanding your environment. I’ll ask questions, review your setup, identify what’s happening behind the scenes, and explain the issue as we go. Most sessions are completed remotely using secure screen sharing, allowing problems to be solved without waiting for an onsite visit.
You’ll know what caused the issue, how it was fixed, and what steps can help prevent it in the future.
Yes. Nearly all Outlook and Microsoft 365 issues can be resolved remotely.
No. I work with businesses, professionals, retirees, and individuals.
Absolutely. I support both Classic Outlook and the New Outlook experience.
Yes. I assist with Microsoft 365 administration, Exchange Online, licensing, user management, migrations, and troubleshooting.
Many of my clients contact me after spending days or weeks trying other solutions. Outlook is my specialty, and I enjoy solving the difficult problems.
Outlook has evolved for decades, and every version behaves a little differently.
Understanding Windows, Exchange, Microsoft 365, networking, DNS, authentication, synchronization, and user behavior together often makes the difference between guessing and finding the real cause.
That’s the experience I bring to every session.
If Outlook is costing you time, productivity, or peace of mind, I’d be happy to help.
Whether you need help with one stubborn problem or ongoing Microsoft 365 guidance, you’ll work directly with an experienced Outlook consultant who understands both the technology and the people who use it.
Let’s get Outlook working the way it should.
When Outlook stops working, business stops moving. If Outlook is slowing you down, you’ve come to the right place. Whether you’re dealing with synchronization issues, missing email, calendar problems, profile corruption, Microsoft 365 configuration, or an Outlook migration, having an experienced Outlook specialist can save hours of frustration. Welcome to my “Everything you need to know” page. I used AI to help me create this but I’m 100% a real person who lives in Fort Myers, FL. You can reach me at 612-865-4475 or email lisa@callthatgirl.biz
I’m Lisa Hendrickson, founder of Call That Girl and a Microsoft Outlook MVP with more than 30 years of Outlook experience. I help small businesses, retired business executives, solopreneurs, and professionals solve complex Outlook and Microsoft 365 problems remotely throughout the United States and beyond.
This information page is for: Small business owners, retired business executives, solopreneurs, executive assistants, and anyone looking for expert Microsoft Outlook or Microsoft 365 support.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
Many small businesses don’t need a large MSP contract, they just need someone to step in and help from time to time. Microsoft support often focuses on one issue at a time. I focus almost exclusively on Outlook, Microsoft 365, Exchange Online, email, and email delivery. That means I can often identify problems much faster because I’ve seen the same issues hundreds of times before. Instead of spending hours searching forums or reinstalling Office repeatedly, we’ll work through the root cause together.
I help clients with nearly every Outlook issue, including:
My clients include:
Many of my clients have worked with me for years because they know they’ll receive honest advice, clear explanations, and practical solutions.
Technology should make your life easier, not harder.
Clients tell me they appreciate that I:
My goal isn’t simply to fix today’s issue, it’s to help prevent tomorrow’s.
While Outlook is my specialty, I also help businesses with:
Every support session starts with understanding your environment. I’ll ask questions, review your setup, identify what’s happening behind the scenes, and explain the issue as we go. Most sessions are completed remotely using secure screen sharing, allowing problems to be solved without waiting for an onsite visit.
You’ll know what caused the issue, how it was fixed, and what steps can help prevent it in the future.
Yes. Nearly all Outlook and Microsoft 365 issues can be resolved remotely.
No. I work with businesses, professionals, retirees, and individuals.
Absolutely. I support both Classic Outlook and the New Outlook experience.
Yes. I assist with Microsoft 365 administration, Exchange Online, licensing, user management, migrations, and troubleshooting.
Many of my clients contact me after spending days or weeks trying other solutions. Outlook is my specialty, and I enjoy solving the difficult problems.
Outlook has evolved for decades, and every version behaves a little differently.
Understanding Windows, Exchange, Microsoft 365, networking, DNS, authentication, synchronization, and user behavior together often makes the difference between guessing and finding the real cause.
That’s the experience I bring to every session.
If Outlook is costing you time, productivity, or peace of mind, I’d be happy to help.
Whether you need help with one stubborn problem or ongoing Microsoft 365 guidance, you’ll work directly with an experienced Outlook consultant who understands both the technology and the people who use it.
Let’s get Outlook working the way it should.
