How much does an Outlook Expert Charge per Hour?

| October 5, 2026

I get asked this question here and there, so I thought I’d make an article telling you about my expert level rates and why I charge more than general technical support folks. I have seen other experts in the Microsoft world charge more than me, so I might be on the low end.

Back in 2013, I finally closed all my stores, laid off all my employees and decided to give it a go online as Microsoft Outlook Expert. In 2010, one of my blog posts hit high for “Outlook Expert” and I was already getting a lot of Outlook calls nationally, even though I was based out of Minnesota. I knew remote software, iPhones and all email platforms, so I was ready to launch out.

My hourly rate was $99 an hour. Most requests were 1.5 hours up to many hours if I was doing an Exchange migration. Every year since 2013, I had to raise my rates due to others in my field doing general Outlook work were also raising their rates. I also had trained myself more each year and expanded my skill set to know more and more. When Office 365 came out, I had to learn all of those products and since I knew Windows as well, I could support so much for the clients.

In 2020, I knew I was peaking and was afraid to go over $200 an hour and didn’t think I would book appointments. But I did, I went to $225 actually and sat comfy at that rate for a year. Then in 2021, I went to $240. That was the comfy rate for many years. I did end up going higher for 365 projects to $299 an hour.

Now in 2026, I’m at $299 an hour for all work. And here is why:

Most of my requests are not just one call. Sometimes it’s many calls due to downloading time, uploading time, waiting on DNS, calls to vendors, waiting for propagation, murphy’s law issues, you know, just anything about these days can make an appointment go into a few appointments. Then, I have to research new problems some times.

Also, I resolve almost every single that comes my way. Either by me resolving it, or referring it out, or calling Microsoft/vendors. I rarely just say “it’s not fixable”. All technology has a solution somehow.

I don’t waste hours of time figuring out an issue, I will either fix it, or refer it. Some requests end up not being in my wheelhouse and I have to refer it, or it’s not a service I support anymore. I dropped OneDrive support because it was getting to be too much time to repair and same for contacts clean up. I do have a referral for the requests not in my wheelhouse.

So as an expert tech, I have solutions, that’s why it’s worth paying an expert to get things figured out. Sometimes your own IT tech can handle some of the work making it more affordable, sometimes you can finish up things on your own. Either way, I try to make each appointment with my clients a great experience.

To close, I’m also fast. With my rate per hour, you should hope I’m fast. Fast to diagnose, figure out what solutions are for you and fast to get things done. Some of my clients say “you’re going too fast” as they want to keep up with the work I’m doing. I will go slower if it’s something you need to learn or do on your own but I’m happy as a clam flying that mouse around doing the this and that’s to get you fixed up. But I do have some tech savvy clients that want to watch and learn, so I talk to them more in a technical manner and they seem to enjoy that experience.

If I’m in your budget, feel free to reach out. You can use the contact form below.

Category: Outlook Support

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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