Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Why is Outlook Slow to Sync

| May 4, 2026

Why is Outlook Slow to Sync

Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. Then we move on to solutions. Solutions may take time to repair, or can be moved to a project (migrate email to Exchange) or repair with other options. All options are your choice. If you need help with Outlook slow to sync, feel free to use the form at the bottom of this page and contact me.

  • VPN interference
  • Antivirus or security software (Malwarebytes, Norton, etc.)
  • Large OST file (cached mailbox too big)
  • “Download Shared Folders” enabled
  • Too many shared mailboxes
  • Poor or high-latency internet connection
  • Exchange Online throttling (Microsoft 365 limits)
  • Corrupt OST file
  • Problematic Outlook add-ins
  • Corrupt Outlook profile
  • AutoDiscover configuration issues
  • DNS misconfiguration or slow DNS resolution
  • Cached Exchange Mode disabled (online mode)
  • Windows Search indexing problems
  • Background apps consuming bandwidth (Teams, OneDrive, backups)
  • OneDrive sync conflicts (especially with PST files)
  • Too many items in a single folder (large mailbox folders)
  • IMAP account limitations (non-Exchange accounts)
  • Firewall or network filtering / deep packet inspection
  • Outdated Outlook or Windows version

PayPal Transaction refused due to risk model. Please try a different card

| May 4, 2026

PayPal Transaction refused due to risk model. Please try a different card

This is a known issue with PayPal. I called and found out it’s 4 hours old as of May 4th, 2026

They know of it and it’s reported.

https://developer.paypal.com/braintree/docs/reference/general/processor-responses/authorization-responses

 

Transaction refused due to risk model. Please try a different card

| May 4, 2026

Transaction refused due to risk model. Please try a different card

This is a known issue with PayPal. I called and found out it’s 4 hours old as of May 4th, 2026

They know of it and it’s reported.

https://developer.paypal.com/braintree/docs/reference/general/processor-responses/authorization-responses

 

iCloud for Windows not synching with New Outlook

| April 29, 2026

iCloud for Windows not synching with New Outlook

If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might be a delay for New Outlook to sync up. There are no options that I know of to sync it faster, so expect up to 15 minutes.

I’m not sure if this is typical as I have helped many people with iCloud and New Outlook and no one else has reported this delay, but it could be a recent change so that’s why I created this post.

If you need help with connecting your iCloud for Windows with Outlook Classic or New Outlook, please use the form below to get in contact.

 

Outlook Exchange Configuration Consultant

| April 28, 2026

Outlook Exchange Configuration Consultant

I’m Lisa Hendrickson and I help clients around the US with their small business and Microsoft 365 accounts. As an Outlook Exchange Configuration Consultant, I bring deep, hands-on expertise in designing, configuring, and troubleshooting Microsoft Outlook and Exchange environments for small businesses and professionals who rely on email to run their operations. I specialize in resolving the real-world issues that disrupt productivity, misconfigured accounts, authentication problems, profile corruption, syncing failures across devices, and the constant confusion between POP, IMAP, and Exchange setups. I help clients transition from legacy configurations into properly structured Microsoft 365 and Exchange Online environments, ensuring mail flow, calendars, contacts, and shared resources work seamlessly.

My work often includes cleaning up years of fragmented data, repairing broken PST files, resolving send/receive errors, fixing Outlook search issues, and untangling complex multi-account setups that mix personal and business identities. I also handle the critical backend pieces: DNS records like SPF, DKIM, and DMARC, mailbox permissions, shared mailbox access, and tenant-level configurations, so email is not only functional, but secure and reliable. Whether it’s a full Exchange migration, stabilizing a problematic Outlook profile, or helping a client finally understand how their email system is supposed to work, I bridge the gap between technical complexity and practical, usable solutions.

If you want to talk about how I can help, please use the form below to get in contact.