Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Microsoft Outlook Tech Support

| March 27, 2015

 Fill out the form at the bottom to get in contact with Lisa

Same Day Appointments Available

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How to install Palm Pilot software on Windows 7 and Hotsync

| March 14, 2015

How to install Palm Pilot software on Windows 7 and HotsyncHow to install Palm Pilot software on Windows 7 and Hotsync

Lots of hub bub out there about Palm Pilot software not being available or found on HP’s site and while it’s true, I found some golden nuggets out there, I had to create my own game plan! My client and I found some good stuff on the net, but this is how we got his Palm Pilot Tungsten E back up and running on his new Windows 7 computer.

  1. First export the Palm Pilot data using the “export” feature, “File>Export” from the Palm Desktop software.
  2. Now I backed it up 2 different ways, using the .aba file and .csv (just in case). The .aba file should be larger than the .csv file. Be sure to get all the mapped fields too, or else you will be doing this again.
  3. Now to go to the Windows 7 computer and install the Palm Desktop software from here http://hotsync-4-1-0-palm-desktop-4-1-4.en.softonic.com/palm/download (My client had the Palm Tungsten e….so this was what he needed, you might need to fish around to find yours that matches up)
  4. Then after you have the Palm software installed, you need to install a driver from www.aceeca.com or this link might guide to you the software you need. http://aceeca.com/index.php?option=com_maqmahelpdesk&Itemid=5&id_workgroup=1&task=downloads_product&id=6
  5. Now remember where you saved that…
  6. Plug in the palm pilot, your computer will find it but not recognize the drivers.
  7. And now to go your device manager and find the palm pilot, go to the drivers area and “update drivers” and search for the area you installed the drivers from Aceeca above.
  8. After you install, you might need to restart computer.
  9. Import your database
  10. Insure data is in the Palm Desktop
  11. After restarting, then try a hot sync.
  12. This SHOULD be it folks! I had to figure this out for a client who got a new computer and come hell or high water, that old Palm was coming with!

 

Outlook Express transfer to Outlook in Windows 7 or 8

| March 14, 2015

outlook express best repair tool dbxIf you are using Outlook Express on a Windows 7 computer, you may have difficulty transferring your inbox, folders and address book without some help of Outlook. If you don’t know this, you cannot just transfer Outlook Express data to Outlook on Windows 7 or 8 without the help of more software. Using Outlook is the best idea, if you can get a copy of Outlook 2010 or lower on the Windows XP computer, you can import Outlook Express into Outlook in a PST file. Then you can transfer that file to Windows 7 or 8 and see the data just fine.

If you don’t have a copy of Outlook 2010 or lower, then you might have to install Windows Live Mail (via Windows Essentials) you can then import your Outlook Express to Windows Live Mail, then view it on Windows 7 or Windows 8 and then download to Outlook. Yeah, it’s kind of an email hot mess! I have had to do this before for clients, and it’s not easy. Usually a 2 hour job for a skilled Outlook technician. I’ll even go above and beyond to say that uploading everything to Windows Live Mail, you might even have to transfer those files to the new computer and import them, as it’s been awhile since I had to work on a job like this.

Now if you are backing up your computer now, be sure to back up the Outlook Express files for sure, if you know your Windows XP computer is starting to fail, call a technician now to get the files brought over to your new computer as it’s somewhat difficult to fix with a dead computer. If this is the case, a technician will have to get the Outlook Express files to another computer that can read the files and Outlook just cannot do that without it being imported in via Outlook directly on the computer or via Windows Live Mail. Thunderbird can maybe import them too.

Technically a challenge, this tech rates this job as “difficult”

Office 365 Londonderry NH

| March 14, 2015

If you are in the Londonderry NH area, and are looking for Office 365 support, I can only recommend http://www.ancgllc.com they have fast and responsive technicians and can assist your team with Office 365 in Londonberry NH

 

Small Business Managed Services

| March 11, 2015

Many small businesses today need the services of a larger managed services provider, but simply do not have the budget or the needs of a large contract. Some small businesses are just starting out, or don’t have many workstations nor a server to maintain. As well, small businesses are utilizing the cloud to manage their IT, email, documents and calendars. So having an affordable managed service plan is what you may be seeking and we offer all of that plus some.

As you review, please keep in mind that all services are billed in 6 months or 1 year. We do not require contacts, cancel at anytime.

  • To keep your computer protected from viruses and secured, we offer our Guardian program, this program offers you managed support 24×7 with our state of the art monitoring software. Priced at $150 every six months. If you need to work with a technician, we are open 9:00am EST to 11:00 EST and weekend hours. To read more about this plan, click here
  • If anyone in your business travels, managed encryption for your laptops and tablets is the most secure way to keep your company files out of the hands of thieves. Losing a laptop or having one stolen can be destroying enough, but to know your data is safe is undoubtedly more important. Priced at $129 per computer per year, $89 install price one time. To read more about this plan, click here
  • If a computer is lost or destroyed, our online backup solutions insure your data is accessible to you as soon as you can get access to a new work computer. We offer in house managed and unlimited through our vendor.  To read more about this plan, click here
  • Our prepay Elite Support Tickets offer our clients access to discounted support tickets and bypass normal appointment scheduling requirements. These are sold in 4 or 8 hour blocks. Additional premium support software is also available to use with these tickets such as Microsoft Outlook and QuickBooks support.

To get started, please call 612-865-4475 or fill out the form to schedule a consult.

Laptop Computer Encryption

| March 11, 2015

Call That Girl now offers remote support installation and configuration of Laptop Computer Encryption. If your company or your computer needs this service, please read more below to see how our managed services can help.

The program we use is a managed system billed yearly at $129. We feel this best suits the needs of a business, our support and overall installation time and features. If there are issues, we have the information to help faster and not reply on a company to do the support at first level.

One time install price per computer at $129.

This service includes:

  • Emergency lock out help
  • CD burned and shipped if client is not near the internet
  • No fee support on the product
  • We can encrypt other devices and phones if need be
  • We can remove the product and encryption from our dashboard if they leave or are terminated.

 

Recommendations

  • A tune up is highly recommended for each computer to insure all the Windows updates are installed and the computer is running at its peak. $99 per computer.
  • Backup of the computer prior to encryption, we offer online backup programs if the client needs our assistance. We have 2 programs, 10 gigs for $96 or $69 for install help on unmanaged SOS for $79 per year.

To get started with our encryption package, please call 612-865-4475 or fill out this form. Thanks!