Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Office 365 Expert

| March 9, 2015

Microsoft Office 365 Business ClientsIf you are searching for an Office 365 Expert, I am a Microsoft Office 365 Consultant and many times get clients in the right direction with Office 365 or help them with their setup, installation and training. My experience includes migrating from Google Apps, IMAP, Pop and Exchange to Exchange.

Some of my clients call in because they have already had a tech assist with their migration, but some things are still not working as expected. This is called “Migration AfterCare” and I offer that help.

How can I help you today? Please call or fill out this request form below. 612-865-4475

Desktop and Laptop Computer Encryption

| March 8, 2015

Call That Girl now offers remote support installation and configuration of Desktop and Laptop Computer Encryption. If your company or your computer needs this service, please read more below to see how our managed services can help.

The program we use is a managed system billed yearly at $129. We feel this best suits the needs of a business, our support and overall installation time and features. If there are issues, we have the information to help faster and not reply on a company to do the support at first level.

One time install price per computer at $129.

This service includes:

  • Emergency lock out help
  • CD burned and shipped if client is not near the internet
  • No fee support on the product
  • We can encrypt other devices and phones if need be
  • We can remove the product and encryption from our dashboard if they leave or are terminated.

 

Recommendations

  • A tune up is highly recommended for each computer to insure all the Windows updates are installed and the computer is running at its peak. $99 per computer.
  • Backup of the computer prior to encryption, we offer online backup programs if the client needs our assistance. We have 2 programs, 10 gigs for $96 or $69 for install help on unmanaged SOS for $79 per year.

To get started with our encryption package, please call 612-865-4475 or fill out this form. Thanks!

5.2.3 Data size exceeds maximum permitted Comcast Outlook 2011

| March 7, 2015

In Outlook 2011, if you happen to send a very VERY large attachment, the program will kick it back and not send it out. I have seen it where it is in the outbox, but the outbox can disappear and come back, or just go away. Outlook 2011 will still give this error 5.2.3 Data size exceeds maximum permitted Comcast outlook 2011.

First thing I do is clean out all old deleted items and send, and then once you do that, the outbox might peek out again, deleted the emails and delete the deleted. The outbox is what you need to get to come up and get rid of them for good. My client had 238 mb of videos in each email sitting there, yeah…you can’t mail out almost 1 gig of email usually. haha, maybe YOU can, but not most people.

Lisa

How to clear all IMAP Folders in Outlook with Filters Applied

| March 7, 2015

How to clear all Folders in Outlook with Filters Applied

As an Outlook Expert and Microsoft Office 365 consultant, I get asked to fix a lot of odd issues. Like the one this blog is based on. IMAP and Outlook 2013 brings mail into filters and hides them, making them not export correctly. A filter is applied, sure it’s not a big deal to clear some filters, but what if it’s hundreds of folders with filters? UGH, nightmare!

Before you read further, please take note of one important thing. If you use Gmail in Outlook and are on IMAP, it’s possible that your contacts and calendar entries in Outlook are in a “cached” OST file in your computer. Most backup programs do not back up this file by default, you must select the directory it’s being stored.  An OST file cannot be imported into Outlook. OST files need to be converted to PST files in order to be opened in Outlook again. I have found many clients with years of data in these very unsafe OST files. If you want my help moving your entries to a safe PST file, we can schedule an appointment.

I hope this is the post you’ve been searching for folks!  This is the holy grail of the dreaded “Filter Applied” issue when downloading email from IMAP/Gmail into Outlook 2013.  After you setup your new IMAP, you might find that your email folders have “Filter Applied” at the bottom left, when it should be showing the number of emails in that folder. Right? And if you have many many folders in that IMAP mailbox, this is a tedious task to remove the filter one by one. Many resources on the internet show you how to do with the “change the view” but still you can only do it one by one.

Please read my update below under the instructions, very important information about the “New Outlook”coming 

 

 

 

 


 

 

  1. Click on the inbox at the top of the mailbox.
  2. Then down below in the lower left corner of Outlook, double click “Filter applied”
  3. A box will pop up and click on the bottom right area, “Clear all”
  4. Now that inbox filter will be cleared, you should now see all the email and the total of number of emails instead of “Filter Applied” in that one folder.
  5. Next go to the top of Outlook and click on “View”
  6. Now scroll over to “Change view” and at the bottom you will see “Apply current view to other mail folders”
  7. Now an “Apply View” box will pop up, keep the mailbox checked and at the bottom click “Apply view to sub-folders”
  8. You might need to check the box for “Inbox” first, depends…
  9. Now you should see every folder lifted of the danged “Filter Applied” issue

Update: Aug 23, 2024

This post is almost 10 years old and my #1 searched post on my website. I know this query has helped 1000’s of people in the past 10 years and I thank you all for the comments and video comments.

I’d like to remind everyone that after the New Outlook is launched 1-5 years from now, this post will no longer be needed. We will all be in the cloud based New Outlook and filters will never be applied. Most of you have this issue because you are using IMAP and it’s just a thing IMAP does.

If you are using Outlook and the calendar and contacts features, keep in mind you will need to migrate your email to another server to be able to use the New Outlook. A cloud server that will also host the contacts and calendar. If you have (This Computer Only) listed in your main calendar and contacts, then you will definitely need to migrate that data to a cloud server such as Microsoft Exchange or Google Workspace. Not many cloud servers will do email, contacts and calendar and sync with your iPhone and Android.

If you need my help with this project, please email me lisa@callthatgirl.biz and I can explain how the migration process works and offer a soft quote. It’s a one-time fee to migrate and then after that, you just pay the monthly fee Microsoft or Google charges. You can call me as well 612-865-4475. I have done 1000’s of migrations for business and home users since 2009. You can also fill out the form below to get in contact or schedule a 10 minute consult.

I can also help with the following:

  • Email delivery (DNS/SPF/DMARC/DKIM)
  • Outlook contacts clean up
  • New Domain setup with Microsoft 365
  • Training
  • Or look at my banner for the full list

Want even more information?

Thank you for reading, I look forward to helping!

Lisa

 

 




Outlook Email Support

| March 2, 2015
Minnesota Based

Minnesota Based

If you are out seeking an Outlook Email Support Technician, you came to the right website! Lisa is here and ready to help support you and the heartbeat of your business, Microsoft Outlook! Not only is Lisa an Outlook Expert, she is handy with all aspects of email including Outlook, IMAP, PST, POP and all 3rd party apps, iCloud, iTunes, Outlook.com, GoDaddy, Microsoft Exchange and hosted exchange. She also has experience with Microsoft Office 365 and works for small companies doing consulting.

If you are having problem, please schedule some time on her calendar and  get all of those issues fixed quickly. Lisa has 15 years experience with Outlook (all versions) and most importantly, she understands your frustrations and wanting to get Outlook to work how you want it to.

Stop Googling it yourself and hire Lisa!  And yes, she is from Minnesota too!

 

Gmail Outlook IMAP Problems

| February 23, 2015

gmail synching to outlookCall That Girl supports all Gmail, Google Apps and Outlook issues. I get calls in weekly about people having issues with their Outlook synching with their Google browser (not all folders match up) or synching issues in general. I can help fix those problems for you!

I do not do Google Apps migrations, only support for Outlook.

Typical Gmail/Outlook problems

  • Too much email. Clients sometimes have on the server 100,000 emails or more.
  • Many times Outlook will stop sending/receiving until mail is moved off the server.
  • Synchronizing certain folders does not stop
  • Email folders not in order
  • Outlook is very slow
  • Search does not work
  • Outlook and Gmail and iPhone does not synch anymore
  • You might need synching setup with your iPhone
  • Calendar synching does not work anymore and it used to
  • Gmail in Outlook has filters on it and email does not show up
  • There is no email in the inbox

If you need help with Gmail Outlook IMAP Problems, feel free to call me at 612-865-4475 or fill out the form below or schedule an appointment. Thanks!