Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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GoDaddy Hosted Exchange Assistance and Help

| July 8, 2013 | 0 Comments

GoDaddy Hosted Exchange Assistance and Help

 

If you are here looking for help with setting up Hosted Exchange, you came to the right place. We have many ways we can help you. The best way to start though is to call in and  request a meeting with Lisa or fill out the form below and we will get back to you. We will need at least 15 minutes to discuss your email needs and determine if Hosted Exchange is the best way to manage your email and your data sharing for you and your company.

Benefits of using Hosted Exchange:

  • Great for the solopreneur for synching between multiple computers or smartphones, ipads,etc
  • Great for teams of one or more employees
  • Out of office messages
  • Team sharing of inbox, calendar, contacts and tasks
  • Public folders for all staff to use
  • Server rules that work on all devices, so your email does what you want it to
  • Free Outlook 2010 (value of $139 per user!)

A bit about GoDaddy’s Hosted Exchange 

Here is our easy to understand guide to transitioning from your current email to Hosted Exchange!

  • 15-20 minute discussion about your current email needs and what you want to do with your technology
  • We will help you make a decision based on your budget and size of your company
  • We will set up a transition plan and a date to move forward
  • We will help you back up your current email – calendar and contacts to a local computer
  • Lisa the owner of Call That Girl will do the back end transition to insure your email is secured and moved in a swift and quick manner.
  • On your transition date, we will have plenty of staff available to do the transition and import in your old email to your GoDaddy Hosted Exchange/Outlook.
  • Once your email is configured and working fine, then we will set up your smartphones.
  • You will be in the cloud and happy as a clam!

To book an appointment, please call 612-865-4475 or email info@callthatgirl.biz

 

GoDaddy Hosted Exchange Email Assistance | GoDaddy Outlook Support

| July 7, 2013 | 0 Comments

If you are having issues with setting up your new GoDaddy Hosted Exchange mailboxes in your Outlook or getting a transition completed, we can help. We work with Outlook (all versions) and GoDaddy on a daily basis. We love GoDaddy, but sometimes their instructions on how to do your own mailbox transition are not laid out that well. We can assist and do it on a low cost fair rate. Ask a pro, we know what we’re doing.

Hire us to help with…

  • How to run the admin controls to get the transition done without a loss of email
  • How to get the transition done in one day or just hours, (sometimes in just an hour)
  • How to back up your current email/calendars and contacts so they upload to your hosted exchange flawlessly
  • We can step in and help if you’re stuck doing some of the uploading or missing email
  • We can do the transition from start to finish
  • MX record updates
  • Autodiscovery
  • CNAME records

Pricing

  • $129 for break/fix time
  • $40 for a quick 5 minute fix
  • $69 for 15 minutes
  • $89 for 30 minutes

Or for a new transition

  • $150 admin fee
  • $150 per user/mailbox

Notes!

  • If your transition is smooth and the time is calculated to be less than our fee’s, we offer a credit for future tech support
  • We do not require contracts for this service
  • Just call in and schedule an appointment
  • $50 fee for same day emergency assistance

Call Senior Consultant Lisa today to schedule an appointment or get on demand support. 612-865-4475

Or email Lisa@callthatgirl.biz

What can we do for you today?

| June 19, 2013 | 0 Comments

If you’re here, you’re searching for something. Maybe some advice on how to fix something or maybe you’re looking for a new technical support company to help you and your company, or maybe you need just one thing fixed quickly.  Either or, we can help. Our blogs are filled with over 300 blogs of good advice. All things I have learned from my day to day troubleshooting calls.  We offer technical support services and solutions for the solopreneur and small businesses. As well, we have a helpdesk to just get one thing fixed now. My team of technicians are here and ready to go!

Now, what can we do for you today? ‘

Check out some of our top services!

Is your Microsoft Outlook causing you issues?

Do you have a virus that needs removing?

Are you interested in getting your email and phone synched?

Got a new computer and need Windows 8 help?

Need a home or office visit?

Call 612-865-4475 or email info@callthatgirl.biz to get help today!

 

3 Good Reasons Your Business Needs Paid Antivirus and Security

| May 21, 2013 | 0 Comments

In today’s blog, Call That Girl is going to talk about the lesson one client learned during a routine Outlook support session on the importance of having a paid anti-virus protection, reliable data backup and secured routers for your business.

Some time ago I was working with a client on a remote Outlook project and as usual…I had them fill out my client agreement form and they stated they had been backing up and had antivirus, good deal….we moved on. If they had not had either, we would have had a short discussion on why having both, a good paid for antivirus program and a solid back up plan is important. Of course, Call That Girl sells both packages, but they were fine.

When Viruses Strike

I went ahead with the Outlook work and during this time, a virus struck one of the computers in the office. It was so bad that Century Link banned them from internet usage. The whole office was then under attack and shut down; no internet. We moved our Outlook project to the side to focus on the virus and getting their internet back on. Luckily the client had a hot spot and we could install programs from a flash drive, but could you imagine the nightmare that could have happened?

More Technical Trouble

After I tried to help them as much as I could remotely, we also found the router was not secured. Whoever installed the router did not put on a security password to log into the router; so, anyone in their building could have accessed it, got on their network and potentially hacked their systems. As far as backup, they are using local external hard drives. After this situation, we will be moving their data to the cloud – mostly because of theft or fire.

In the end, we secured their router, removed the virus, returned the internet and got back on track with the project. Slight delay…but it could have been way worse for this company.

Reasons for paid anti-virus protection!

1.) Free Anti-virus is never a good answer for a company. We prefer paid anti-virus, because it is more reliable, capturing about 90% of the attacks out there, and can be  backed up with a free program like Microsoft Security Essentials to get the rest.

2.) If you are not sure about your router being secure, we do spot checks here at Call That Girl. We will remote in, check your security and if you wish, change your Wi-Fi passwords. This is a good idea, too, if you have a lot of guests. We can also set up a guest account, so they don’t have any access to network devices or computers.

3.) Go online backup, that trusty external hard drive you’re been using for years can crash at any moment, any time. Data recovery is very expensive and lightening has struck and zapped too many of my clients computers to not have backup in the cloud. The cloud is not expensive and worth every dollar.

If you and your company need some help with these issues, please call in for an appointment at 612-865-4475. We will be glad to help!

 

Microsoft Office 365 Consultant 2

Manual Of Operations Policies and Procedures Template

| May 18, 2013 | 0 Comments

Did you just Google “How to write an operations manual”, “operations manual template” or “How to create a manual of operations for your business?” If you’re looking for a standard operating procedures and policies manual or operations manual template, you’ve come to the right place. With a standard operating procedures manual template (SOP template) from my company, you won’t have to learn how to write a standard operating procedure manual – all you have to do is plug in your own info, and bam! You have your very own company operations manual, manual of operations and procedures or whatever you’d like to call it.

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As my company started to grow in 2009, I quickly learned that I need a manual of operations to at least have some guidelines for the interns and new part time employees. The manual started off very thin, but as my company started to grow, the need for a more robust manual came into play. In November of 2010, I had 20 pages of information I needed to share with my team. Shortly after I added on 8 more employees, I needed yet more pages. Finally this past year, I had 16 employees and had enough for 40 pages. This is the edition that helped set official policies and procedures for the company.

If your company is moving to the next level of growth and is in need of a business operations manual, purchasing the template I created for my own company will save you a lot of time and energy. I have outlined the most important features of a manual, you need to just edit in your own information and make appropriate changes. You will receive the manual in a Microsoft Word document, ready to go!

Features:

  • Find/Replace, Replace “Your company” with “Your real company name” and update the entire manual in just seconds
  • Word Document, cut and paste for other publications, edit in your current policy and procedures
  • Brand your own company within document

 

Save yourself hours of setting up your own template!

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Sample pages

Manops Sample Page 12

Manops Sample Page 15

Do you need Outlook relief from a support expert?

| May 13, 2013 | 0 Comments

The Outlook Expert

Microsoft Outlook is the number one used software program for businesses for a reason. It’s great, works well and usually does what you need it to do – manage your email, create rules and help manage your day to day. Not every computer repair technician knows Outlook well enough to service your calls quickly, though. This is where I step in. Since the 1990’s, I have been supporting email programs. I started off with a program called “Mulberry” and it worked great, but only managed email. Then in 2000, when I graduated college I got my first job in the corporate world supporting Lotus Notes for American Express. Lotus worked ok, but was clunky at that time. Two months later I secured a new position with Honeywell and they were a Microsoft shop and this is where my love for Outlook began.

For 13 years I have engaged in all the Outlook versions and in the past two years moved into supporting all types of email, not just Outlook, but Mac Mail, Entourage, Outlook 2011, Thunderbird, Windows live mail, you name it…I can support it. Outlook is my love, though. I know it very well and am fast at repairing and training my clients to use it most efficiently.

The Outlook Relief

Is your Microsoft Outlook giving you just too many headaches? Let’s schedule a tune-up for you and your Outlook program to learn how to use it better, repair your minor glitches and get you back on track…and back it up! Most people have no idea that they need to back it up.

Schedule an appointment today for a one hour session with Lisa for $99 (Save $30)

During this appointment we will cover the following:

  • How you are doing your email (Pop or IMAP), insure it’s the best choice for you
  • Repair Outlook if necessary
  • Should you upgrade to the latest Outlook 2013
  • Check Add-ons and remove those not needed
  • Local Folder Check (PST files) for size and organization
  • Fix odd glitches you may be experiencing with address books, multiple calendars
  • Help you organize your files correctly
  • Show you how to create rules for non-work essential emails
  • Verify backup

Extra Services

  • Synchronize calendar and contacts with the cloud
  • Smartphones
  • Hosted Exchange Transition
  • Google Gmail Transition
  • iCloud
  • 3rd party synchronization products
  • Upgrades for Outlook 2013

To book an appointment, please click here or call 612-865-4475

 

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Microsoft Office 365 Consultant 2