Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Hi folks, my rate is $325 per hour, can be used in four 15-minute increments. Please see notes below for project expecatations that go over 2+ hours (Gmail, IMAP, Migrations, Data Recovery)
You may book an appointment using my online scheduler. Please be sure to select your correct time zone when booking.
Every engagement begins with an onboarding and system review. During this session, I evaluate your environment, review the issues you’re experiencing, and identify any underlying problems that may not be immediately visible.
After the review, I will:
Recommend clear, practical solutions
Provide an outline of the work if the issue requires multiple steps
Give you an estimated time requirement to complete the work
Once you approve the scope and time estimate, we move forward.
Most requests take longer than one hour and may require:
Multiple calls
Work spread over a few days due to waiting time for syncing, downloading, uploading, repairs, or system propagation. It’s best to schedule appointments when you have the time, no travel, great internet, etc
For project requests such as Gmail not synching, IMAP folders missing from mailbox server, Outlook calendar and contact synching/3rd party app connectors, email migrations, or anything I let you know would be project:
Services I no longer support:
This is a list of my core services but don’t be afraid to ask if I can help with other issues. If you need something not on the list, please email me lisa@callthatgirl.biz
Microsoft Outlook & Email Support– Help troubleshoot email issues, repairs, configuration, reworking Outlook for complex software syncing. POP/PST/IMAP/Gmail/Microsoft 365/Yahoo, AOL, Comcast, etc
Microsoft Outlook Calendar & Contacts – Help reconfigure (This computer only) to synchronize with Phones, other devices/computers
New Outlook– Guide users through the latest updates and features in the New Outlook interface, highlighting improvements and best practices. POP/PST/IMAP/iCloud/Gmail setup and migrations, configuration, settings, phone synching, training
Phone synchronizing Assist clients with migrating all their email, calendars, contacts, notes and tasks for phone synchronizing, iPhone or Android support.
Microsoft 365 home/personal/family vs business 365 confusion (accounts, email, OneDrive)
New computer setup -Assist with setting up your new PC, transferring data, setup Outlook and Office, personal or business
Microsoft Exchange– Support Exchange Online, 365, Account administration, assist with maintenance, policies, move/add/change, new domain account setup and migration of data
Microsoft Exchange Migrations– Migration preparation, DNS, 365 Account setup, Data migration, desktop assistance, phone setup, security and training. Plan and execute migrations from legacy email systems or different providers to Microsoft Exchange Online.
Microsoft 365 Admin Support– Assist clients with admin tasks, account management, and tenant settings to optimize their Microsoft 365 environment
New Microsoft 365 account setup – Assist with new 365 accounts, transfer data from personal OneDrive to business 365
Google Workspace– Help with Google Workspace setup and integration, ensuring smooth operation alongside Microsoft tools.
Microsoft Consulting– Deliver custom consulting services, addressing specific challenges or needs related to Microsoft products.
Microsoft Teams– Set up, customize, and train clients to maximize team collaboration, streamline communication, and maintain secure sharing practices.
Email Delivery– SPF, DMARC, DKIM – Ensure emails deliver reliably by configuring SPF, DMARC, and DKIM settings, protecting clients from spoofing and phishing threats
Migration Tech Assist– Provide technical assistance for seamless data migration, mitigating downtime and ensuring data integrity.
Schedule time on my calendar below for a no cost consultation or book an appointment.
How my expertise can help you
As a highly skilled technician and Microsoft Outlook expert, I offer email and Outlook repairs and configuration, as well as email migrations to Microsoft 365. In the legal field, I’m available for expert search, e-discovery and investigations requiring data recovery.
My expertise goes beyond the technical. In two decades of working with users and companies on Outlook and other 365 products, I’ve become not just a software specialist but a bit of a behavioral specialist. Knowing how people think, react, and work with these products gives me a huge advantage in setting up Outlook and configuring other complicated systems. Understanding how people tend to manage their own data also helps me in finding and recovering missing data, whether intentionally destroyed or deleted by accident.
Think of me when you need to:
I can show you how to:
Need a trainer or speaker? I can cover:
Legal experience includes:
How I work:
Click to schedule a no-cost consultation!
This was a very interesting repair I had to do for my client. They started out with one problem solved by other technicians, then called me in for the final repairs needed. Be warned…if you are missing email from your inbox, do not put INBOX in the root folder of your Outlook (many blogs state this will fix it, it will not). This will remove all the folders from your IMAP folders and leave you with only the Inbox. Which is ridiculous to even imagine this being a fix, but I will move on here. You can remove that INBOX from the root for starters, your IMAP folders will come back, or should. If not, you might need your mailbox “resynched” by your email host. You have to specifically ask for this to be done.
According to one lonely updated blog from September, I found the answer deep in the blog. Yes, I read blogs online just like you are doing here with my blog. The difference between my fix here is that I did all the preventative work before doing my fix. If you have not, please read below the things I did first. If you need help, please use my scheduler below to get on my calendar.
1.) Back up the current IMAP that you can see to a local PST file
2.) Do not delete any profiles in the control panel mail app
3.) In the nav bar at the top of Outlook, you will see “Folder” and then an option under “IMAP Folders”
4.) View the subscribed folders by hitting “Query”, be sure you are subscribed to all the folders
5.) Uncheck the box that says to display folders in Outlook (see graphic). You might need to hit send/receive again but your inbox should start working again.
How my expertise can help you
As a highly skilled technician and Microsoft Outlook expert, I offer email and Outlook repairs and configuration, as well as email migrations to Microsoft 365. In the legal field, I’m available for expert search, e-discovery and investigations requiring data recovery.
My expertise goes beyond the technical. In two decades of working with users and companies on Outlook and other 365 products, I’ve become not just a software specialist but a bit of a behavioral specialist. Knowing how people think, react, and work with these products gives me a huge advantage in setting up Outlook and configuring other complicated systems. Understanding how people tend to manage their own data also helps me in finding and recovering missing data, whether intentionally destroyed or deleted by accident.
Think of me when you need to:
I can show you how to:
Need a trainer or speaker? I can cover:
Legal experience includes:
How I work:
Click to schedule a no-cost consultation!
How my expertise can help you
As a highly skilled technician and Microsoft Outlook expert, I offer email and Outlook repairs and configuration, as well as email migrations to Microsoft 365. In the legal field, I’m available for expert search, e-discovery and investigations requiring data recovery.
My expertise goes beyond the technical. In two decades of working with users and companies on Outlook and other 365 products, I’ve become not just a software specialist but a bit of a behavioral specialist. Knowing how people think, react, and work with these products gives me a huge advantage in setting up Outlook and configuring other complicated systems. Understanding how people tend to manage their own data also helps me in finding and recovering missing data, whether intentionally destroyed or deleted by accident.
Think of me when you need to:
I can show you how to:
Need a trainer or speaker? I can cover:
Legal experience includes:
How I work:
Click to schedule a no-cost consultation!
I’m Lisa Hendrickson, an email and Outlook expert. I work with many clients who work with KW email, gmail and their many computers and devices. Keller Williams offers a Gmail/IMAP account for you and many of my KW clients need way more than that. I can help you with repairing your KW email problems and help you with new solutions that work great with your Outlook, phones and other employees you have.
Contact me today for a free consult!
