Category: Outlook SupportHi folks, below is the instructions on how to move your account from Appriver to Sherweb. Reminder, this is not an email migration just an account transition. Video is below
Instructions:
Call Appriver at 1-866-223-4645
Ask for “Sales”
Ask these questions:
Setup an account at Sherweb https://shop.sherweb.com/accountcreation/?aid=37978
Email Jamie Guerrera jguerrera@sherweb.com
Tell him you are transferring your account
The next steps Jamie can assist with if you want help, or I can help too. Or watch the video below and do it yourself, with the correct tenant domain login, you should be able to this on your own. I
The video below is about 17 minutes, but your transition time should be way less time to do. The video goes into more explanation of how it works.
Pro’s of Sherweb:
Con’s of Appriver
If you see this error, it’s most likely from when you added your email accounts to Outlook, you allowed it to do more than just email. There can be many reasons why you’re getting this but here is how I fixed it. (My client had a new motherboard installed and this is what happened to him when he launched Outlook after the replacement)
I solved this problem by removing accounts in Windows.
Go to search
Type “Accounts”
In that window click on Work or School accounts
In that area, you might see many Windows accounts logged in with your emails in Outlook. This happens when you add a new account in Outlook and agree to sign in. (Next time you add an account in Outlook click the option at the lower left, “Sign into only this app”).
Click on the “disconnect” button
It will take a minute to disconnect, then it should be gone. Take note that when you launch Outlook again, you will need to log in again with the account password.
If you cannot remove the account, then that email is connected in the Windows account as the default and this will be a bit more difficult to repair.
If you need help with this error, please contact me using the form below.
Google and Yahoo have revealed plans to introduce new email authentication standards for all email senders starting February 2024. The aim is to enhance deliverability and combat spam by preventing fraudulent messages like scams and phishing attempts. Under these changes, emails sent from unauthenticated addresses won’t land in recipients’ inboxes.
Basically, if you are emailing anyone with a yahoo.com or gmail.com email address, you might find the email bounced back. This is important to know if you are using a Microsoft 365 Exchange account. I have no details yet on other email hosts that only support IMAP or POP. I’m guessing those companies will follow along in time.
Many of my clients still use their yahoo, hotmail or AOL for business, and many with Microsoft 365 Exchange still email their clients who are using yahoo.com or any of the variants (AOL, Verizon, sbcglobal.net, Pacbell.com, etc)
AOL, Yahoo. Verizon, sbcglobal.net, pacificbell.com, pacbell.com, all of these will have issues at some point. These are not business email accounts and are and have been always “personal email” in the eyes of the internet, therefore they need to be validated for you to email them.
How to resolve:
You can update this record in your DNS: (This may or may not work but it’s worth a try before hiring help to get this done)
TXT
_dmarc or _dmarc.yourdomain.com
Value:
v=DMARC1; p=none;
OR this is now working better
v=DMARC1; p=quarantine; pct=100; rua=mailto:jane@coolexample.com; ruf=mailto:jane@coolexample.com
Replace the coolexample with another email, this email might get some alerts.
If you need my help, fill out the form below or schedule an appt. Take note these updates can take a bit of time and sometimes a few efforts, things have changed in the past couple of days with the DMARC/Yahoo records.
