RSSCategory: Outlook Support

Expert Outlook Email Recovery

| June 4, 2017 | 0 Comments

Call That Girl offers Expert Outlook Email Recovery remotely for clients who have missing email and data using all versions of Microsoft Outlook.

What we can recover

  • Microsoft Outlook email setup with Exchange, IMAP or POP and email/data stored in OST or PST files on a Windows computer. If you cannot locate the data, we can attempt a recovery.

  • Mac computers using Outlook 2011 and 2016.

  • If you have another email program such as Windows Live Mail, Thunderbird, Entourage, Mac Mail, Outlook Express, we do best effort for recovery.

Request types

  • Accidental or intentional deletion of emails in a current Outlook profile

  • Accidental or intentional deletion of Outlook Profiles, OST and PST from computer

  • Corrupted IMAP in Outlook, data missing off the server

  • Email downloaded from a server and cannot be found (disappearing OST files)

  • Deletion of folders containing emails, calendar, contacts

  • Corruption of email archive files in PST files

  • Employee destructed data before leaving company

  • If not listed here, let us know

How long does it take? 

Email recovery time depends on the speed of your computer and how large the files are that need to be recovered. Recovery requests are always done in a few appointments. Data recovery can take some time for each file to be searched, extracted and cleaned up in Outlook. Typical data recovery can take two to seven days, again depending on the size of the files needing recovery.

Costs

We offer a fair billing rate for the recovery. The software cost is $49 and $99, paid by the client. Labor for the recovery is $199 per hour only billed for the time we are on your computer working or work transferred to our systems. Any time we are not working on your computer is not billable. Typical recovery is two to four hours.

FAQ

  • Can you use your computer while recovery is in process? Usually yes, the software we install runs independently from Outlook.

  • Do you back up our data before you run recovery software? Yes, we will back up everything we need to another Windows folder or external hard drive/server.

  • Is there a guarantee you can recover the data? No, there is no guarantee but we also have referrals for deeper hard drive extractions if we cannot recover the data. These companies typically charge much more for this service. We would know early on if this was a referral to another company type request.

  • Do you work with on-prem Microsoft Exchange servers? Unfortunately no, we do not work with servers. We do have a referral, please contact us for more information.

What we cannot recover

  • Email hosted on web-mail or internet only

  • AOL desktop

  • Gmail from the browser

  • Email from Tablets, iPhones or iPads

 

Expert Email Recovery

| June 4, 2017 | 0 Comments

Call That Girl offers Expert Email Recovery remotely for clients who have missing email and data using Microsoft Outlook.

What we can recover

  • Microsoft Outlook email setup with Exchange, IMAP or POP and email/data stored in OST or PST files on a Windows computer. If you cannot locate the data, we can attempt a recovery.

  • Mac computers using Outlook 2011 and 2016.

  • If you have another email program such as Windows Live Mail, Thunderbird, Entourage, Mac Mail, Outlook Express, we do best effort for recovery.

Request types

  • Accidental or intentional deletion of emails in a current Outlook profile

  • Accidental or intentional deletion of Outlook Profiles, OST and PST from computer

  • Corrupted IMAP in Outlook, data missing off the server

  • Email downloaded from a server and cannot be found (disappearing OST files)

  • Deletion of folders containing emails, calendar, contacts

  • Corruption of email archive files in PST files

  • Employee destructed data before leaving company

  • If not listed here, let us know

How long does it take? 

Email recovery time depends on the speed of your computer and how large the files are that need to be recovered. Recovery requests are always done in a few appointments. Data recovery can take some time for each file to be searched, extracted and cleaned up in Outlook. Typical data recovery can take two to seven days, again depending on the size of the files needing recovery.

Costs

We offer a fair billing rate for the recovery. The software cost is $49 and $99, paid by the client. Labor for the recovery is $199 per hour only billed for the time we are on your computer working or work transferred to our systems. Any time we are not working on your computer is not billable. Typical recovery is two to four hours.

FAQ

  • Can you use your computer while recovery is in process? Usually yes, the software we install runs independently from Outlook.

  • Do you back up our data before you run recovery software? Yes, we will back up everything we need to another Windows folder or external hard drive/server.

  • Is there a guarantee you can recover the data? No, there is no guarantee but we also have referrals for deeper hard drive extractions if we cannot recover the data. These companies typically charge much more for this service. We would know early on if this was a referral to another company type request.

  • Do you work with on-prem Microsoft Exchange servers? Unfortunately no, we do not work with servers. We do have a referral, please contact us for more information.

What we cannot recover

  • Email hosted on web-mail or internet only

  • AOL desktop

  • Gmail from the browser

  • Email from Tablets, iPhones or iPads

 

Email Recovery Services‎

| June 4, 2017 | 0 Comments

Call That Girl offers Email Recovery Services remotely for clients who have missing email and data using Microsoft Outlook. Please read our information below and contact us with the form below to see if we can help you with your recovery needs.

What we can recover

  • Microsoft Outlook email setup with Exchange, IMAP or POP and email/data stored in OST or PST files on a Windows computer. If you cannot locate the data, we can attempt a recovery.

  • Mac computers using Outlook 2011 and 2016.

  • If you have another email program such as Windows Live Mail, Thunderbird, Entourage, Mac Mail, Outlook Express, we do best effort for recovery.

Request types

  • Accidental or intentional deletion of emails in a current Outlook profile

  • Accidental or intentional deletion of Outlook Profiles, OST and PST from computer

  • Corrupted IMAP in Outlook, data missing off the server

  • Email downloaded from a server and cannot be found (disappearing OST files)

  • Deletion of folders containing emails, calendar, contacts

  • Corruption of email archive files in PST files

  • Employee destructed data before leaving company

  • If not listed here, let us know

How long does it take? 

Email recovery time depends on the speed of your computer and how large the files are that need to be recovered. Recovery requests are always done in a few appointments. Data recovery can take some time for each file to be searched, extracted and cleaned up in Outlook. Typical data recovery can take two to seven days, again depending on the size of the files needing recovery.

Costs

We offer a fair billing rate for the recovery. The software cost is $49 and $99, paid by the client. Labor for the recovery is $199 per hour only billed for the time we are on your computer working or work transferred to our systems. Any time we are not working on your computer is not billable. Typical recovery is two to four hours.

FAQ

  • Can you use your computer while recovery is in process? Usually yes, the software we install runs independently from Outlook.

  • Do you back up our data before you run recovery software? Yes, we will back up everything we need to another Windows folder or external hard drive/server.

  • Is there a guarantee you can recover the data? No, there is no guarantee but we also have referrals for deeper hard drive extractions if we cannot recover the data. These companies typically charge much more for this service. We would know early on if this was a referral to another company type request.

  • Do you work with on-prem Microsoft Exchange servers? Unfortunately no, we do not work with servers. We do have a referral, please contact us for more information.

What we cannot recover

  • Email hosted on web-mail or internet only

  • AOL desktop

  • Gmail from the browser

  • Email from Tablets, iPhones or iPads

 

Free migration to Office 365

| June 3, 2017 | 0 Comments

Free migration to Office 365. AppRiver is offering free Office 365 migrations until June 17th, 2017. If you are reading this after June 17th, the price of a cloud migration with BitTitan is still affordable at $9.95 per mailbox if purchased through AppRiver. Both have great sales and support teams! 

I have been a happy AppRiver partner for over four years. I work with them on a partner plan, they offer reseller plans as well and are a Microsoft CSP partner. Moving  your clients from another CSP plan is now a bit easier for you and the clients. Contact my sales rep Steve Harris to get in touch. Tell him I sent you, if you have less than 10 mailboxes, if you mention Lisa Hendrickson or “Call That Girl” you can get in any plan with just one mailbox. I worked out this deal as I do marketing on my blogs and on my podcast.

If you need help with your migration, I offer assistance to businesses. I can help coach you through your migration, or help with large scale migrations with admin and aftercare. Contact me if you want to get in touch and discuss how I can assist. If you have a larger scale migration (100+ mbx) I will probably bring in another Microsoft Exchange Expert.

 

 

Exchange 2007 End of Life – Free migration to Office 365

| June 3, 2017 | 0 Comments

Exchange 2007 End of Life – Free migration to Office 365. AppRiver is offering free migrations until June 17th, 2017. If you are reading this after June 17th, the price of a MigrationWiz with BitTitan is still affordable at $9.95 per mailbox if purchased through AppRiver. Both have great support teams! 

I have been a happy AppRiver partner for over four years. I work with them on a partner plan, they offer reseller plans as well and are a Microsoft CSP partner. Moving  your clients from another CSP plan is now a bit easier for you and the clients. Contact my sales rep Steve Harris to get in touch. Tell him I sent you, if you have less than 10 mailboxes, if you mention Lisa Hendrickson or “Call That Girl” you can get in any plan with just one mailbox. I worked out this deal as I do marketing on my blogs and on my podcast.

If you need help with your migration, I offer assistance to businesses. I can help coach you through your migration, or help with large scale migrations with admin and aftercare. Contact me if you want to get in touch and discuss how I can assist. If you have a larger scale migration (100+ mbx) I will probably bring in another Microsoft Exchange Expert.

 

 

Microsoft Outlook Tune-Up

| May 30, 2017 | 0 Comments

$89 for 30 minutes 

  • Outlook 2013 or 2016 optimizing (Things I do to make Outlook perform faster, open and close faster, turn off applications that might cause Outlook to break)

  • Create a document for you of your email accounts, PST and OST files (Screenshot images and links to where your files are on your computer)

  • Review hard drive free space (quick spot check to make sure you’re not in the RED LINE ZONE, Outlook can break if you’re out of hard drive space)

  • Outlook Mailbox Folders sizes versus server size (IMAP and Gmail are notorious for not matching and not matching means data is in one place and not the other)

  • PST and OST file size match up (What Outlook shows vs what the computer data file shows)

  • If you’re using IMAP, I will let you know if your contacts and calendar are in the proper file type (Should be PST)

  • Review of your data backup program, make sure that Outlook data (PST and OST) are included.

  • Email folder management and archiving tips (Alert you of the large folders and what to archive, the tune up does not include the actual archiving of email)

  • Tips and recommendations for your future (If you should upgrade your Outlook, upgrade to another program)

  • Documentation of the tune up sent via email, this can be kept for your records or to share with your IT company

FAQ

  • What if you go over the 30 minutes? That means you might have a more complicated setup and I will let you know as soon as possible if you need extra time. This would more than likely be due to many email accounts and PST files.

  • What if I want you to fix something while you’re in the computer? If I have time to work on a repair, I will do so. If not, then we will schedule a regular one hour appointment at another time.

  • Billable work after the tune-up is $149 per hour

What is not included in the tune-up? 

Repairs, troubleshooting, software upgrades, data backup, Office 365 consulting, detailed work, training, email archiving, migration to Exchange, iCloud setup/repairs, 3rd part app repairs, calendar and contact syncing. creating PST files for calendars and contacts in IMAP OST files.

To get on my calendar

To schedule your consult, please use this link to find a good time on my calendar that matches your free time. I offer the tune-up two different ways.

1.) You can be on the call with the whole time

2.) You can remote me in, drop the call and I can email you the documentation of the tune-up.

3.) Your assistant can remote me in and I can email you the documentation after

To schedule time, use the 30-min appointment on my calendar below. 

 

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