Microsoft MFA MultiFactor Authenticator Not Working on phone

Microsoft MFA MultiFactor Authenticator Not Working on phone Oof this is not fun to deal with folks. If you are being prompted on your computer to put in a code on your MFA app on your phone to login and it’s not working, it’s probably due to a few reasons: You have a new phone […]

New Outlook contacts: Why are my contacts so hard to edit, organize, and manage in New Outlook?

New Outlook contacts: Why are my contacts so hard to edit, organize, and manage in New Outlook? Quick answer: New Outlook isn’t 100% ready for contact management in my opinion for some email accounts. Microsoft Exchange seems to work the best, but Microsoft also built New Outlook. Gmail is problematic in my opinion, mostly due […]

Sync Stopped You can’t edit this notebook because it’s location is no longer available

Sync Stopped You can’t edit this notebook because it’s location is no longer available. To resolve, save a copy of the notebook OneNote is not the easiest program to troubleshoot but I will also add, it’s not a call I get often. So, good with the bad news here. Recently I took a call from […]

Why do I have three Microsoft accounts using the same email address

Why do I have three Microsoft accounts using the same email address Simple answer! Microsoft doesn’t give you a handbook on how to manage all of your types of accounts. So it makes it super easy for a person to have many Microsoft accounts with the same email. There are so many, let’s count ’em! […]

Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need?

Do you have multiple Microsoft 365 subscriptions and aren’t sure which ones you actually need? Yes, most likely you do. I would guess that 90% of my clients who call me to fix their Outlook or 365 problems have a personal computer they purchased themselves. Then they also log in with their business email (which probably […]

New Outlook Not Launching or Opening

New Outlook Not Launching or Opening I took a call today from a client who loves New Outlook but it would not launch at all. I checked for the usual suspects like AV/VPN and those weren’t the issue. I decided to dig deeper and when into the program files and found a small file that […]

Email Is the G.O.A.T. | Why AI Will Never Replace Business Email

Email Is the G.O.A.T. | Why AI Will Never Replace Business Email Not many people know this, but the only reason I got into IT is because a guy who I had a crush on back in 1994 told me to get email. I thought he was ridiculous, why on earth would I need email […]

Best Outlook Calendar Synching Options

Best Outlook Calendar Synching Options Hi folks, below is a list of all the calendar synching options I can think of. These work with Outlook Classic. New Outlook has a completely different way of synching, so that will be for another time. While I go through the list, I’ll also explain some calendar types you […]

How to turn off Copilot in Outlook

How to turn off Copilot in Outlook Copilot now has been enable for some licenses with Microsoft 365. If you’re not using it and want it off or disabled, here are the insructions. This is for Classic Outlook and New Outlook. Go to https://outlook.office365.com/ In the upper right area, there is a gear icon. Click […]

Technicians Guide For Mastering New Outlook

Hi folks, I’m Lisa Hendrickson and I wrote up this article just for technicians and “tech savvy” users to learn about New Outlook. This is not your ordinary read, it’s more of a “How-To” on all the technical requirements of New Outlook. What I cover is mostly everything you need to know on how to […]

Why is Outlook Exchange Is Not Connecting

Why is Outlook Exchange Is Not Connecting Quick Answer:Outlook with an Exchange account connected, it might not connect for many reasons. Fixing it could be a bit of work for you figure out but below is the list I cover during my onboarding apppointments. Hi folks, this is one of my top Outlook calls (IMAP […]

Why is Outlook IMAP not syncing?

Why is Outlook IMAP not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, […]

Why is Outlook not syncing?

Why is Outlook not syncing? Fix Outlook Email, Calendar, Contacts, and Microsoft 365 Sync Problems –>Quick Answer:Outlook may stop syncing because of OST corruption with IMAP or Exchange, damaged Outlook profiles, Microsoft 365 or App Password authentication failures, Gmail IMAP delays, iCloud conflicts, VPN interruptions, antivirus filtering, or Exchange Server connection issues. Hi folks, this is […]

SMTP error from remote mail server after pipelined MAIL

SMTP error from remote mail server after pipelined MAIL If you are online searching for this error and figuring out how to resolve it, first I’ll say “I’ve never seen this before” and that is rare in my business. From what I know about email delivery errors in the past, I’m going with spoofing. I […]

Pinning sticky notes on the side bar of New Outlook

Pinning sticky notes on the side bar of New Outlook Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click […]

Pinning sticky notes on the side bar of OWA

Pinning sticky notes on the side bar of OWA Hi folks, the sticky notes or “notes” in Microsoft Exchange, Outlook.com and older MSN accounts is not available to be pinned on the side anymore. What you can do is find the “notes” in your mailbox and right click on the 3 dots and click “add […]

PPE Hosted tried to deliver your email message

PPE Hosted tried to deliver your email message The rest of the message is below, but if you’re getting this in a bounce back message when you email Google and have Microsoft Exchange with GoDaddy, or are emailing someone on Exchange and the email is going to junk. What helped my last client to get […]

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened

Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened This can be a snaggy error to fix. I have seen this error for years with Microsoft Exchange. Lately the fix for me has been to delete the 16,454 KB size file in the app data folder. Usually I […]

Why is New Outlook Slow to Sync

Why is New Outlook Slow to Sync New Outlook is still new to a lot of people and while it’s fast…it can still be sluggish. Below is a list of things I look at when I help clients. I go through most of these during the onboarding of our first appointment and can figure out […]

Why is Outlook Slow to Sync

Why is Outlook Slow to Sync Outlook Classic can be slow to synch for many reasons, below are the top things I look for when I help a client. As an expert in Outlook Classic, I go through most of these during the onboarding of our first appointment and can figure out the problem quickly. […]

Why is Outlook search not working?

Why is Outlook search not working? Good question! Here are some answers in a bullet form (created by me not AI) and how to fix at the end! BONUS: New Outlook included! Outlook Classic Too much email Added a new PST file and it’s not done indexing Set up a new PC and Outlook isn’t […]

iCloud for Windows not synching with New Outlook

iCloud for Windows not synching with New Outlook If you have iCloud for Windows set up in New Outlook, you might notice a synching delay. I just helped a client who called me back to let me know about this. I told him that iCloud on the browser and phone update automatically but there might […]

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder

How to block junk or spam in Microsoft 365 from never hitting your inbox or junk folder In Exchange admin in Microsoft 365, you can setup server rules that will block emails so it doesn’t even hit your junk mail. I watch my junk mail folder like a hawk as sometimes my clients emails will […]

New Outlook Stuck On Loading People

New Outlook Stuck On Loading People If you launch New Outlook and you click on the people icon and see the “loading people” loop, you can remove the account from New Outlook and add it back in. Something with the account is not connected correctly. Usually based on an update from Gmail or Windows or […]

Outlook setup for iCloud for Windows Error

Outlook setup for iCloud for Windows Error This error is not the actual problem on why your iCloud for Windows software won’t setup Outlook. The real problem is that your Outlook profile doesn’t have a PST or a Microsoft Exchange account setup in the profile. Here is how you can fix this and get your […]

Network Solutions Migration Help

Network Solutions Migration Help I’m starting to get many calls from folks about needing help leaving Network Solutions (NS) as an email provider. As NS only offers email through a POP or IMAP account, my Outlook clients have local calendars and contacts and need help setting up 365 accounts and migrating all the data to […]

New Outlook Features for Gmail Users

New Outlook Features for Gmail Users Just like my post last week about amazing changes coming ahead for Outlook Classic users, the Gmail crowd gets it’s own post. I have come up with a nice list of changes they will enjoy, or so I think anyway. This comes from the clients asking questions such as […]

New Outlook Cannot Add a New Email Without a Microsoft License

New Outlook Cannot Add a New Email Without a Microsoft License This is a new issue I am seeing lately. Today I was helping a client set up his New Outlook email. He set up an Outlook.com first, then his other Outlook.com email. But when we tried to add his Business 365 account, it would […]

Microsoft Access not emailing from New Outlook

Microsoft Access not emailing from New Outlook I helped a client this past week and we could not get MS Access to email from New Outlook. The client really loves New Outlook so I created a solution for him that works but not through New Outlook. I launched Outlook Classic, pinnned to his task bar. […]

How many PST files can you add to New Outlook

How many PST files can you add to New Outlook Question that live rent free in my head 😂 Back when I was doing all my first round testing of the technical limits of New Outlook, adding in PSTs was not available. Today I helped a client and his request was “I want to use […]

Where are the DNS records located in Wix

Where are the DNS records located in Wix I titled this exactly what I was searching for and could not find it so I thought I’d share.  I used the search area in Wix, typed in MX and it took me to this link. You can click on the 3 dots at the far right […]

New Outlook Podcast Show #7 Tips on How to quit ChatGPT for Microsoft Copilot

Hi Folks! Teresa Cyrus joined me this week to discuss the hot topic “How to quit ChatGPT for Microsoft Copilot”. In the podcast we discuss how we use AI and how we are moving over to Copilot. Many good examples on things we search for that are easy to change for Copilot. Direct link to […]

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop

Google WorkSpace Sync For Contacts Stopped Working with Outlook Desktop This is a known issue and has been a trending issue for many months now. Many online articles will point you to turning off contacts in the sync settings but for my clients, that wasn’t a good option as they need their contacts to be […]

Microsoft Teams button missing from Outlook Classic Desktop Calendar

Microsoft Teams button missing from Outlook Classic Desktop Calendar Common problem these days. Microsoft offered Teams to anyone awhile back, so many of my clients have found they can use it to attend meetings but to schedule meetings, it’s not functioning in the app or in Outlook Classic calendar. The reason is that they are […]

iCloud encountered an error while trying to connect to the server

iCloud encountered an error while trying to connect to the server I’ve seen this error now a few times. Each time, different ways to resolve it. For this client, it was resolved by removing McAfee and web extensions. The web extension was causing it not to connect and while it might seem odd, most antiviruses […]

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook

iCloud for Windows not showing step 5 to set up calendars and contacts in Outlook This is a snaggy error. I troubleshoot iCloud and Windows often and finally after two hours of working every angle, I figured out why step 5 was not showing up. The client got an error log that said something about […]

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup

How to Fix the Outlook Desktop “Just a Moment” Loop After MFA Setup I had a client call in, his Outlook desktop would pop up a window to login, put in his password, then MFA and then just sit and spin in a loop. Would not connect Exchange to Outlook. After reviewing a few things […]

Microsoft Outlook Exchange and DNS Records Explained

Microsoft Outlook Exchange and DNS Records Explained I’m not a DNS expert, but here is my story for today. Before I start, what you really need to know is at the end of the article. Feel free to read this article if you enjoy storytelling. Most of us in IT have heard the joke: “It’s […]

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException

Something Went Wrong We ran into an error – Microsoft.Exchange.Data.Directory.ADDriverStoreAccessNonLocalException I came across this error trying to launch New Outlook for a client. After reviewing, the typical searches online were already tried and failed, so I read deeper and found that this fix works. Go to this folder in File Explorer: You can delete the […]

Outlook Not Sending Emails? Your VPN Might Be the Problem

Outlook Not Sending Emails? Your VPN Might Be the Problem I’m not a VPN expert: But here’s my story today. Many of my clients are calling in with oddball problems with Outlook and programs needing the internet. For the past few months, the #1 suspect is VPN and very strong firewalls. McAfee, Norton and Malwarebytes […]