RSSCategory: Outlook Support

Call That Girl’s Remote Support & Office 365 Show 15

| June 5, 2015 | 0 Comments

mousepadPublished date: 12/23/2014 Office 365 Show #15: Paco Lebron from ProdigyTeks.com

Download at http://www.podnutz.com/ctg015

Show Notes

  • Comparable difference and similarities between remote support service technician companies.
  • Prices, policies, and offerings
  • Troubleshooting examples

Call That Girl’s Remote Support & Office 365 Show 14

| June 5, 2015 | 0 Comments

mousepadPublished date: 11/24/2014 Office 364 Show #14: A Fresh Start

Download at http://www.podnutz.com/ctg014

Show Notes

  • Client calls
  • Broken PST Files
  • 20 PST Files with various sizes and stored everywhere.
    • Put client on Exchange server
      • Gmail information exported wrong, not working
    • Migration
      • Takes emails to their own domain exchange instead of staying on outlook default at .outlook.com.
      • Market Office 365 and Exchange Server
        • Started marketing after SBS was done.

    Outsourcing projects

Call That Girl’s Remote Support & Office 365 Show 13

| June 5, 2015 | 0 Comments

mousepadPublished date: 08/17/2014 Remote Support Show #13: Managing Workload

Download at http://www.podnutz.com/ctg013

Show Notes

  • Calendars and schedules are very important for managing appointments and workload.
  • You need to have multiple modes of communication for correspondence with clients.
  • Must be able to multitask!
    • Take calls, manage jobs, schedule appointments, take notes… All at once!
  • The questions never end!

Call That Girl’s Remote Support & Office 365 Show 12

| June 5, 2015 | 0 Comments

mousepadPublished date: 08/02/2014 Remote Support Show #12: Hardware

Download at http://www.podnutz.com/ctg012

Show Notes

  • Client examples
  • Routers
    • Firmware problems can cause the router to kick you off the network, not connect to a network, and a number of other problems.
    • Installing the updated firmware for the device you have can eliminate a number of problems immediately. For one client, updating the firmware of their router fixed the connectivity issues they were having.
  • Printers
    • ALWAYS ask how old a printer is.
    • Two quick ways to fix most printer problems:
      • Unplug all cables from power sources and devices, reboot the computer, plug the cables back in, and cyber the power to the printer.
      • Add a printer.
  • Almost all hardware troubles can be resolved with remote support. In the event that a technician needs to be onsite, ask Lisa for a referral.

Call That Girl’s Remote Support & Office 365 Show 11

| June 5, 2015 | 0 Comments

mousepadPublished date: 07/19/2014 Remote Support Show #11: More Operations Information

Download at http://www.podnutz.com/ctg011

Show Notes

  • FBI Warning virus
    • 58 people visiting the same hotel as the client were infected.
    • Used remote support to clean it up.
    • Fortunately this one was not using ransomware or encryption.
  • What if my remote support tools do not work?
    • Anything can break, to include popular software.
    • Lisa uses Logmein123.com, but has a backup software that she uses in the event that her remote support software programs are not working.
  • No CRM system
    • Lisa uses email for record keeping, Constant Contact, mHelpdesk, and Excel.
  • KEEP SYSTEMS SIMPLE, and thing s will run efficiently.
  • Have more than one mode of communication to manage business communication with clients. Email, text, calls.
    • Never waste a minute of the work day, and do not pass up an opportunity to book an appointment.

Call That Girl’s Remote Support & Office 365 Show 10

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/30/2014 Remote Support Show #10: SEO TIPS

Download at http://www.podnutz.com/ctg010

Show Notes

  • Office e365 is giving mobility to companies and their employees.
  • Virus removals
    • Windows updates can create system problems that may appear to be caused by viruses.
      • These problems can sometimes be resolved by system restore.
    • Malwarebytes
      • Lisa no longer sells
      • Updates not working in the system tray [current problem 06/2014].
      • Uninstall and download a different version to fix problems.
  • SEO
    • Search engine optimization
      • Process of getting traffic from the “free”, “organic”, or “natural” search engine results.
      • No payment involved.
      • Search algorithm involves key factors such as:
        • Words
        • Titles
        • Links
        • Words in Links
        • Reputation.
    • SEO is ultimately about getting higher website rankings in search engines.
    • It only takes the tight tools and the right attitude to do it yourself. You do not need to hire someone to get better SEO results.
    • Using WordPress as an example, setting the TITLE of the blog and the header [H1] is important in SEO. Use keywords that are relevant to your purpose, products and sales to generate more popularity and higher rankings in search results.
    • 1. Set a RELEVANT title.
    • 2. Check out what KEY WORDS the competition is using by doing a Google search. Use more of these keywords to climb that search engine results list.
    • Use blog tags relevant to special keywords that you want to be known for.
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