RSSCategory: Outlook Support

Call That Girl’s Remote Support & Office 365 Show 9

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/02/2014 Remote Support Show #9: Monthly Plans and GFI

Download at http://www.podnutz.com/ctg009

Show Notes

  • Virus removals can be tricky, not always as easy as one would think. Although the general hiding spots can be helpful, they aren’t always the only place where viruses hide, and sometimes require more work and time to find and remove them.
  • Crappy antivirus programs like Norton and McAfee, like free antivirus software, are not always the easiest to uninstall and do not always detect viruses.
  • Ideal to talk to client about purchasing GFI monitoring and virus removal to protect them better and long term.
  • Virus removal jobs only pay to remove the virus. This does NOT include repairs to programs and documents that have been damaged by virus and other malware infections.
  • Malwarebytes update is bad.
    • Black screens the system after a crash.
    • Fix found! Must download a “fresh” version of Malwarebytes and install.

Call That Girl’s Remote Support & Office 365 Show 8

| June 5, 2015 | 0 Comments

mousepadPublished date: 04/03/2014 Remote Support Show #8: Repairs Gone Wrong

Download at http://www.podnutz.com/ctg008

Show Notes

  • SEO
  • Malwarebytes update causes the system to crash and black screen.
    • No known solution at this time
  • Conversation about client stories.

Call That Girl’s Remote Support & Office 365 Show 7

| June 5, 2015 | 0 Comments

mousepadPublished date: 03/18/2014 Remote Support Show #7: Marketing

Download at http://www.podnutz.com/ctg007

Show Notes

  • Use websites such as WordPress to get your message out there, market your products and the services that you offer, pricing guides, and how to contact you.
  • In addition to having your own website, get your name out there on social media. Call That Girl is currently on
    • LinkedIn
    • GooglePlus
    • Facebook
    • Twitter
  • Get your name out on search engines such as Google.
  • Have a blog, update it regularly, and keep your clients and followers in the loop!
  • Newsletters!
  • Good quality and good service keeps the people coming back for service.
  • Have social media, stay current, and keep the word out and up-to-date.

Call That Girl’s Remote Support & Office 365 Show 6

| June 5, 2015 | 0 Comments

mousepadPublished date: 02/26/2014 Remote Support Show #6 Freebies and Managing Expectations

Download at http://www.podnutz.com/ctg006

Show Notes

  • Let the client know about how long a job will take, any options they may have, and billing prices.
  • Give them a call during the job to let them know how things are going, any concerns or things to look out for as potential problems when using their system.
  • Have them call you with any concerns or issues within seven days. Keep them satisfied! Do the follow-up calls.

Call That Girl’s Remote Support & Office 365 Show 5

| June 5, 2015 | 0 Comments

mousepadPublished date: 02/09/2014 Remote Support Show #5: Products and Services

Download at http://www.podnutz.com/ctg005

Show Notes

  • LogMeIn free users now have to pay for their seats.
  • Malwarebytes is no longer a lifetime product.
    • Yearly fee for product renewal gives you the permission to use the software on three computing devices.
  • No guaranteed quoted price as it can change due to unexpected issues that may arise during a remote support session. All quoted prices should be considered “soft” quote prices as they are not guaranteed and are subject to change.
  • Unhappy clients can generally be “fixed” by good customer service.
  • Products we currently offer:
    • Malwarebytes
    • Microsoft Office 2013
    • SOS Online Backup

Call That Girl’s Remote Support & Office 365 Show 4

| June 5, 2015 | 0 Comments

mousepadPublished date: 01/16/2014 Remote Support Show #4: Prepay Tickets and How Awesome They Are

Download at http://www.podnutz.com/ctg004

Show Notes

  • Change your interview to change your calls. Asking the right questions can lead the call in a different direction, and could lead to a product upsell.
  • Windows 8 upgrade to Windows 8.1=Vista’s “ugly cousin”?
    • Causing refresh and other problems.
  • Passwords
    • Password resets
    • Clients never remember their passwords, and have too many. It is not uncommon to receive a phone call that is just for directions on how to get into their account, reset passwords, etc. Not knowing client passwords can also create other problems when doing other jobs.
  • Quick question calls
    • Should be billed if not a simple yes or no to answer the question.
    • In some cases, a system restore can fix the problem. This serves as a first line of defense.
    • Windows Support Team phone calls to clients have been proven to be scam phone calls.
      • Taking money from clients to “fix” problems in their computers. Call to offer refunds to likely gain access to their bank accounts at a later date to take out money. — Scams.
  • Office 2010 free trials.
  • Prepay Tickets
    • Sells blocks of time to regular customers and businesses to provide them with more support and long term savings.
      • Four or eight hour blocks of time on a prepay ticket.
      • Puts them into a “premium client” club, gives them the rights to ask questions and get advice for free, text messaging, emails, and more that other clients might not get.
      • Good clients buy prepay tickets.
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