RSSCategory: Outlook Support

Microsoft Exchange Transition Specialist

| February 13, 2015

If you are here seeking to hire a Microsoft Exchange Transition Specialist, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Exchange Migration Specialist. Her specialties including assisting clients up to 12 team members, migrating the server records, backing up the current Outlook profile, setting up the new server in the current Outlook profile (So your settings all stay the same), fine tune your Outlook to be as exactly as it was, then closes with phone setup and a bit of Exchange training. You need to know your new product right?

Lisa has years of experience with migrating small companies. She does all of the work by hand and does not use migration tools. You and your company will have as seamless of a migration as you can get, there are always technical issues that can arise, but Lisa is also a technician and has a team of helpdesk techs if issues arise.

You are in good hands!

What if your team is larger than 12 people? Lisa has a referral for you, contact her at lisa@callthatgirl.biz

How it works

  • We back up the email, calendar and contacts the day before the migration
  • Next day, we do the server records changes
  • Lisa gets right to work, remoting in and setting up the new accounts and getting your Outlook like it used to be.
  • Lisa will help with phone setup (Instructions are also sent prior to migration for those that will not be available)
  • Lisa offers Exchange training

Pricing

  • $350 first mailbox
  • $250 add’l mailbox
  • To be priced during consulting based on number of team members
  • $499 4 hour support ticket (optional)

Want more information about your migration? Check out my FAQ here!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. We do not write proposals, we offer the same service to every client and our prices are listed here.

 

 

 

Microsoft Exchange Migration Expert

| February 13, 2015

If you are here seeking to hire a Microsoft Exchange Migration Expert, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Migration Specialist. Her specialties including assisting clients up to 12 team members, migrating the server records, backing up the current Outlook profile, setting up the new server in the current Outlook profile (So your settings all stay the same), fine tunes your Outlook to be as exactly as it was, then closes with phone setup and a bit of Exchange training. You need to know your new product right?

Lisa has years of experience with migrating small companies. She does all of the work by hand and does not use migration tools. You and your company will have as seamless of a migration as you can get, there are always technical issues that can arise, but Lisa is also a technician and has a team of helpdesk techs if issues arise.

You are in good hands!

What if your team is larger than 12 people? Lisa has a referral for you, contact her at lisa@callthatgirl.biz

How it works

  • We back up the email, calendar and contacts the day before the migration
  • Next day, we do the server records changes
  • Lisa gets right to work, remoting in and setting up the new accounts and getting your Outlook like it used to be.
  • Lisa will help with phone setup (Instructions are also sent prior to migration for those that will not be available)
  • Lisa offers Exchange training

Pricing

  • $350 per mailbox
  • $205 add’l mailboxes
  • To be priced during consulting based on number of team members
  • $499 4 hour support ticket (optional)

Want more information about your migration? Check out my FAQ here!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. We do not write proposals, we offer the same service to every client and our prices are listed here.

 

 

 

Online Schedule Program

| February 9, 2015

Hi Everyone,

Sometimes when you come across a great idea, you wonder why you never thought of it before. One issue I have always dealt with, but never really took on was my appointment scheduling issues. In the past year, since I went remote only and have a white label partner, it’s even been more hectic to schedule my time with clients, conference calls, meetings, etc. I live my whole life out of my calendar it seems. And it was not easy for all of these years to email back and forth with clients trying to figure out a time that worked for both.

Finally a few weeks ago, I had a friend from college send me a link to her “online scheduling program” because we were working on a project together and it hit me…I NEED THIS. But how will I make it work? I’m so used to my old system, I would really  have to commit to making this work. I set up a trial with vCita. They offer online scheduling that works with your current calendar situation (I have Microsoft Exchange and it works great!)

It wasn’t hard to figure out, but I got worried about sharing my real calendar and I stopped the trial. Gave up for a couple of weeks, then finally I said to myself, get this going!!! I am so tired of emailing back and forth with clients about an appointment time! I setup a time to talk to the vCita rep and we got it all setup, figured out, and then I got to play.

And if you want a 2 week trial, click on the image in the right corner at the top of this post. The rep will email you with a BETTER offer if you sign up, so wait to talk to them! I saved $100. If you click on that image, I get some money off my next invoice next year (not hiding that from you, but hey you will save $100)

Here is a play by play how I got it working and setup:

1.) Figure out the services list. I came up with 4 core services I needed to schedule appointments for

  • Free consultation 15 min

  • 1 hour of remote support

  • 4 hour prepay ticket

  • Prepay client time

Next was cleaning up my horrifying clutter filled calendar! I went to my Outlook calendar and removed all personal items, then I put myself out as “busy” between some appointments because I know that I need time between appointments to other things, calls, online stuff, eat, etc. Trust me, if you use this system, you will find clients grabbing your very next open appointment, so be ready!

 

2.) Figure out my main call to action points I wanted to use

  • Website Contact Us form

  • Blogs and pages contact us form to put in the messages

  • My email signature

3.) Brand it and color it up

  • You will see in the settings you can match up your logo and colors and fonts.

4.) Install on your website

This will take some testing, depending on what platform you use. WordPress is what I have and it was quite easy to do.

5.) Get scheduling!

I did some testing and it worked great right out of the gate. You might have some tweeking to do here and there, but overall…awesome program! Now I have a link for my clients to do everything in order…you can check it out here. Feel free to put in a test client agreement form to see it all, please put in the word “test” in the names field so my admin doesn’t put in a ticket for you :)

http://www.callthatgirl.biz/get-started

vcita2

Microsoft Outlook Tech Test

| February 7, 2015

Take the test!

Then decide what class is for you…remember if you don’t know these without Googling, the basic class is recommended.

I created this test based upon the basic calls that come in and these are “quick fixes” and we will cover these in the Basics class. If you know these, then you will be ready for the Advanced class which is more detailed into configuration and repairs, and we will cover a full hands on Microsoft Exchange migration.

  1. Where are the 2 locations Windows stores default PST files when you create a new profile in Outlook in any Windows version?
  2. Do you know where the SCANPST repair tool is located in Windows 8, Windows 7, Vista and XP?
  3. Do you know the difference between a PST and an OST file?
  4. How do you add a PST to an Outlook profile?
  5. What is the difference between POP, IMAP and Exchange?
  6. Do you know where to setup a signature is located in Outlook?
  7. Do you know how to turn on picture viewing in Outlook? (Instead of the red x)
  8. What is the difference between opening Outlook in regular mode and safe mode?
  9. Do you know how to clear filters if emails don’t show up in a folder in Outlook?
  10. How do you fix an Outlook showing Offline when open?

To check out the classes for Basic and Advanced, click below. I will be using Outlook 2013 for the core training, but will be remoted into my laptop that has Outlook 2010.

https://microsoftoutlooktrainingbasicstest.eventbrite.com

https://microsoftoutlookadvancedtestclass.eventbrite.com

Microsoft Office 365 Expert

| February 1, 2015

Microsoft Office 365 Business ClientsMinnesota Based Microsoft Office 365 Expert Help available via remote support. If you are already using Office 365 and are having issues, I can certainly talk to you to see if I can assist. We start with a 15 min interview at no charge. If you are just getting interested, my free 15 min consult will help you decide if you need some products of Office 365 or all of them. I help you save time and money!

I offer fast and responsive Outlook & Office 365 assistance..,repairs, migrating to Microsoft Exchange, training, new computer setup, fixing contact lists, iCloud & iTunes glitches, broken PST files, Outlook being slow, send/receive issues, whatever your issues are, we can help!

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How can you get the fastest Microsoft Office 365 help? Call That Girl at 612-865-4475 or fill out the form at the bottom of this page. If you need more information, read below.

Please take note, if you are a larger company seeking an expert for contract or for hire, I will not be able to assist. I only help small business and helping them with their Office 365 needs.

Also take note, that most people with Office 365 issues are asking me to help with Microsoft Exchange or “Business Class Email”. I am not a SharePoint or OneDrive Expert. I do have a referral for SharePoint work.

 

Questions

  • Are you searching for someone to quickly fix an Office 365 problem? We can help!
  • Or maybe you have a lot of Outlook issues and need someone to figure them out?
  • Did you buy office 365 and not sure how it works or how to set it up?
  • Are you having difficulties with understanding what products to buy?
  • Are you an IT technician and need side help with Outlook or Office 365?

Did you know?

  • Even if you already have your own IT support company, you can hire us to just do this work
  • We are open nights and weekends
  • No contracts, no monthly fees
  • Same day appointments

What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues

Office 365

  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365, Hosted Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • Gyschnit
  • CompanionLink
  • Outlook.com
  • iCloud
  • Synchronize Outlook info with your smartphone via iTunes
  • iCloud and iTunes synching problems
  • Hosted Exchange Assistance/Set up and Configuration

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations
  • Moving to the cloud from POP/IMAP

Migrations

  • Pop3/Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Gmail Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

SOLVED: How to make Outlook.com default calendar for Outlook 2013

| January 30, 2015

outlook dot comIf you are having difficulty with Outlook.com calendar not defaulting  in your Outlook 2013 (meaning, be the default so when you accept appointments it goes on Outlook.com first and not your Outlook 2013 pst file)…then I hope I have the answer for you!

Not the easiest of tasks, but none the less not that hard.

  1. First, get all of your email settings and passwords from your current profile
  2. Then create another profile and add in the Outlook.com first. This sets the priority for Outlook 2013 to know that Outlook.com trumps the other PST will create later, or not if you use IMAP 🙂
  3. Then add in your other email accounts. If you have IMAP, it will create an .OST file, and it’s nothing more than a copy of your server, not a valid PST File. If you have POP email accounts, then Outlook will create a PST file for you and that should be second in line.
  4. Then you will want to check your data files and be sure that Outlook.com is default (should be) and check your email accounts and set your email that you want as default.
  5. Then do some testing

Warning

Creating a new profile will require you set up new signatures, your auto-fill might not work and other settings will have to be set up again.

To hire a pro like me to help, fill out the form below!

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