RSSCategory: Outlook Support

Microsoft Outlook and Email Expert Troubleshooting

| January 19, 2014 | 0 Comments

Outlook-150x150Outlook E-Mail Help & Support for Minneapolis, MN and national remote support. Fast and responsive Outlook assistance (repairs, new computer setup, fixing contact lists, iCloud & iTunes glitches, broken PST files, Gmail problems, Outlook being slow, send/receive issues, whatever your issues are, we can help! (yes, Outlook 2013 too!)

 

Maybe you just need an Outlook Tune-Up? Click here for more info! 

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We also support

  • Hosted Exchange Transitions
  • Microsoft Office 365 Assistance
  • IT Administration
  • Training
  • Entourage, Mac Mail, Outlook 2011
  • Outlook 2013 and Exchange Online

Typical Outlook problems we see on a daily basis at Call That Girl….

  • “My Outlook won’t open!”
  • “My email will receive, but not send”.
  • “Nothing synchronizes and I’m frustrated”
  • “My Outlook will open, but I can’t access old files”
  • “My Outlook is slow and crashes often”
  • “Since I moved to Gmail, my Outlook is all messed up”

We hear that a lot here at Call That Girl. If you ever have that problem or have corrupted PST files, need help setting up Outlook, transition your email from Outlook POP/IMAP/web access to Microsoft Outlook 2003, Outlook 2007 or Outlook 2010…. or have trouble sending and receiving in Outlook -Call That Girl! We have over 14 years experience troubleshooting just about every problem with Outlook.

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Lisa Hendrickson the owner of Call That Girl is our Outlook expert will get your email running the way you want it without much effort on your end. Outlook support is typically done with remote service, so as long as you have internet connection, we can help you from anywhere in the world!

What we can help with any type of  Outlook problems
• Set up and configuration
• Backup and restorations
• Explaining how Outlook really works
• How to move from your Gmail to Outlook
• How to stop using free email programs for business
• How to export your contacts to load into social media networks
• How to export your LinkedIn contacts into outlook
• How to setup and use your Blackberry with Outlook
• Setting up rules for email (and following them!)
• Managing your email life much better
• How to manage more than one calendar (personal and business)
• Using Tasks and Notes
• Keeping more than one contacts list (for networking/emailing purposes)
• Moving from Outlook express to Outlook 2003/2007
• Calendar management
• Move from POP to IMAP or to Hosted Exchange (Synch your world!)

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How to easily backup your hosted exchange email in Outlook 2013

| October 16, 2013 | 0 Comments

Awhile back, I had a client who did an update on her iPhone and during that update, her calendar went missing. She was on hosted exchange and due to some “terms and conditions”, a mailbox restore was not going to happen for the client. (By the way, not all companies refuse to do mailbox restores, just this specific one company that will remain nameless for now).  Even if you have a company that will restore mailboxes, it’s sometimes time critical to get back your information that you have already stored locally.

So if you have any version of Outlook, not just Outlook 2013 or Outlook 2010, the same instructions will work to some degree. There are screen shots below. The backup file will be stored in your default Outlook folders in your computer, but these should be backed up to an external backup or online.

If you need online backup, please call me to schedule an appointment. We charge $79 for setup and your products costs are $65 for one computer up to $109 for 3 computers.

  1. In Outlook…click on “File”
  2. Then click on “Open and Export”
  3. Then click on “Import and Export”
  4. Then click on “Export to a file”
  5. Select “Outlook Data File (.pst)
  6. Outlook will show you the mailboxes you can export. Click on the “Inbox” and hit “Next”
  7. Now Click on the browse button, and by default Outlook should save your file where online backup programs know to backup. It should be in the My Documents, Outlook Files folder.
  8. Create a name for the file and hit “Ok”
  9. Then hit “Finish”

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The larger your hosted exchange is, the longer a backup will take. I recommend doing this on Fridays before you leave the office or before you go to bed. You will not be able to use Outlook during this time.

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Click “Finish” and Outlook will now export a full copy of your hosted exchange to your computer.

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A few tips on how to manage your LinkedIn through Outlook

| October 9, 2013 | 0 Comments

If you’re like me, you want to be more connected on LinkedIn, but during your workday you just can ‘t find the time to stay connected. As much as I adore LinkedIn, I do have a job to do during the day and don’t have time to always be on the site.  I discovered a quick way to manage all of my LinkedIn “everything messages” in just one inbox in my Outlook (You don’t need to use Outlook btw).

Not only does this awesome little management tool help me stay on top of my messages, I actually participate a lot more now on LinkedIn than I did before responding to direct messages more often and staying on top of discussions I should be spending time with. And we all know that the more time you put into LinkedIn, the more marketing time you get in, and that brings in the money folks. So these tips should help you as I have found they help me.

On with the tips! See the picture below. I circled some important areas. Also, I have Outlook 2013, your version should be similar.

  1. Create a folder in your inbox called “LinkedIn”
  2. Now go to your new LinkedIn folder and right click on it, select “Show in Favorites” (Your favorites is the area at the top of your folder list in Outlook that is somewhat like a new message hotspot. Great tip for those with tons of email accounts and rules to see new emails!
  3. Create some rules. Open the email from LinkedIn, at the top of the message there is a “Rules” option and if you click on it, you should see “Always move messages….” And then you can go find your new LinkedIn folder in the list.
  4. For those that are heavily involved with LinkedIn, you probably get a few different types of emails.
    1. Notifications of new messages from others
    2. Group Discussion updates (usually weekly, could be daily depends on your settings)
    3. Someone has endorsed you
    4. Someone likes your group discussion
    5. Someone has participated in a discussion you started or you have posted in
  5. Now I see new emails in the LinkedIn favorites folder and I peek at them daily now to see what’s going on. Who’s doing what, etc
  6. As a marketing reminder, those somewhat annoying and pesky “endorsements”, I have found them to be interesting in terms of marketing. I get a few of those a day, and then when I see I got an endorsement, I either look at that person’s name because it’s in the inbox or I go onto LinkedIn and then endorse them back and many others. Most people aren’t interested in endorsements, but hey…if it takes 5 minutes for a bunch of people to see my name (marketing, marketing, marketing!), it’s probably worth that time.

 

 

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How to remove Outlook 2013 local computer (1) calendar

| October 4, 2013 | 0 Comments

Edited to add: there are more solutions since I have created this post in October of 2013….and I deleted the original fix. Since there are so many issues that can happen if you remove or delete a calendar, I just ask those to call me if you need help. Once I am in your computer, I can see what you have going on and fix it better than explaining 10 different repair options. Usually I do not do this when I post a blog, but people’s calendars are so important and I can’t risk someone losing it for a simple “how to” blog.

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As a professional, I insist on backing up everything in Outlook before I assist. Safety first kids! As well, there are so many people using 3rd party apps, iCloud, iTunes, and Outlook.com that I’m sure you want those to still work and be default. And if they are not default, I can help configure everything so it just works better.

Please call 612-865-4475 or fill out this form if you’d like my help.

 

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Are you tired of your email, calendars and contacts not synchronizing with your phone?

| September 12, 2013 | 0 Comments

Call That Girl has a few good solutions for you if you are suffering with old technology. With everyone having many devices such as computers, tablets, iPhones, iPads, Androids, etc….we just want all of our communications, meeting and contacts all to flow and synchronize. Are you tired of having to always delete and catch up with your phone? Missing meetings? Or is iCloud driving you crazy? iTunes not working right?

Your phone is your mobile work life and you use it as much as your computer,  but when you go back to your computer, nothing is the same right? These days are now over for you if you have us assist with moving your email, calendar and contacts to hosted exchange or Microsoft Office 365. Let Lisa, the Outlook Specialist assist your team today to having your work life much more managed and efficient.

More info…

  • In just one day (teams), or as little as 2 hours (one person), we can have your technology in sync
  • We can help teams up to 30 people transition
  • We have processes we follow to insure great delivery with the least amount of technical snags
  • We have an express plan if you feel your team is technical enough to handle backing up their own email and settings
  • All of the work is done remotely, no need for onsite visit
  • Costs start at $4.95 a month per mailbox

More benefits…

  • Team calendar sharing
  • Drafts synch too
  • Out of office replies
  • Server rules
  • Tasks synch as well
  • No contracts

Other managed IT companies will do the same work, but will also ask for a monthly fee to manage your account. We just invoice for the work done and offer a support ticket to those that want the continued support with us. If you need us to do some IT administration, it just comes off that ticket when you need help.

To get started, email Lisa@callthatgirl.biz or call her directly at 612-865-4475  to get on her calendar for a consultation.