Do You Need Certifications to Start a Computer Repair Business

| August 12, 2017

Do You Need Certifications to Start a Computer Repair Business

Welcome to Call That Girl’s Guide to starting a computer repair and support business blog series. If you found a blog out of order, you can start with the first blog by clicking here How to start a computer repair business. Each blog will lead you to the next one until you reach the final blog.

In this series I will give tips, examples and information about how to start a computer repair business that I learned my way. I will also offer help on what type of computer repair business to start, business and legal information, products and services you can sell, tools your computer repair business might need, a guide to pricing, a list of resources, and marketing advice.

In this blog, I will talk about certifications and starting your own computer repair business.



In our industry, as far as I know…we are not regulated by the government (at least in the USA). We do not have to have a computer repair certificate or be A+ certified, or even have any type of background in computer support & repair to open a business. Heck, you don’t even have to know anything about business. So basically, if your neighbor who is handy at building computers decides to open “John’s Computer Builds” and runs it out of his house, he can do that. Now it’s up to him to follow the laws of his city, state and the federal government in terms of taxes, etc. If your area requires a license, be sure to have it. If you’re not sure, call your local city office to find out. I personally have no certifications and my business has not suffered from it. So please read my info below, and use it as a guide. As I’m not sure what type of computer repair business you want to start, this is just a guide. You might need to ask other techs, or get counsel from a local tech company.

Below are some questions you may have and my answers to the best of my knowledge.

  • Do certifications help you be a better business owner? Not in my opinion. Running and operating a computer repair business does not require certifications. It requires passion and the ability to service clients in terms of technical and customer service skills.
  • Do certifications make you a better tech? Only you can make yourself become a better tech. Some of the best techs I know do not have any certs.
  • Do certifications help you get more clients? Maybe. Some care and want certs, some just want the job done right and to be treated well.
  • Do your clients care if you have certifications? Maybe, not many ask me if I have any. Those that do, I tell them “I got my certs from the streets, I have 18 years of experience and certs don’t always help in real life scenarios.” It’s true, though. I can’t find a cert that fits my skill set anyway!
  • Should you get certifications for what you want to service and sell? Sometimes you need to be certified for some software and some hardware. As far as I know, most basic software tools we use as an industry do not require certs (antivirus, etc.).
  • What if I’m supporting a certain manufacturer, such as HP or Dell? If you want to become a local tech contracted by some of the bigger firms such as  Field Nation, Work Market, etc… then they might ask you to be certified for some manufacturers, or you might be able to get more jobs.
  • Should you be A+ certified? I am a software tech, so A+ cert would not be helpful to me at all. I did take the test though and failed. I also had 11 extra screws in the PC build I did during the A+ class. Good sign I was not going to build computers. But…. Professor Messer is the guy you want to follow to know more! He offers great daily quizzes and has a YouTube channel, training courses, study groups, etc.
  • What if I want to start a MSB business, do I need Cisco network certs? CCNA? I would think yes (but then again, I don’t know…check with other techs on this), networking and servers are very technical and unless you are leaving a job where you have a lot of hands-on experience, the cert is probably a must have, not only because of the knowledge you need, but the training behind it is not “normal” tech work.

Call That Girl’s eBooks and Training Videos

Welcome to my eBooks and Videos sales page. Below you will find everything I sell and support as well as some free information at the bottom.

Lisa’s eBooks, all 5 eBooks $39

The Remote Support Guide (Best seller!)

  • A step by step guide to setting up your business to have a successful remote support business
  • Tips and information on how to service your clients remotely
  • How to increase your daily sales with new services, prepay tickets and daily monitoring plans
  • Includes templates for email booking appointments, client & project agreement forms, terms and conditions, small business proposal, pricing guidelines and scheduling appointment forms.

The Manual of Operations 

  • This is an old document but many still like using it for a template
  • 40 page Word document
  • Delivered as a Microsoft Word Template, easy for “cut and pasting” your business name into the document
  • Standard operating procedures
  • Employee conditions for employment
  • Job descriptions
  • Human Resources policies
  • Much more…

The Social Media Guide 

  • 29 page workbook style (outdated but have valuable info!)
  • Great tips and tricks that I learned the hard way
  • Easy to understand steps on how to push out social media messages
  • Newsletters, blogging and WordPress information
  • Toolkit information you will need and other things you will need to use social media
  • A social media to do list
  • How to do a social media blast

The Guide to Microsoft Exchange Migrations 

  • 22 page PDF
  • Step by step instructions on how to do a migration without tools with screenshots
  • Learning how to back up current mailboxes, calendars and contacts
  • Learn how to update the DNS for migration
  • Importing mail/calendars and contacts into new server
  • Aftercare lists
  • How to sell administrative support tickets

How to Start a Computer Repair Business 

  • Get all the free blogs in a 48 page PDF
  • Conversational Style Guide


Created just for technicians! Outlook is a program that contains a lot of data, lots of moving parts and offers 100’s of features which are all guaranteed to break at some point. As well, it’s the program most used with the Office 365 Business Plans. These videos will train you how to properly prepare, repair and learn Outlook in a 360 view.

What you get with your purchase

  • 7 videos
  • 4 hours of intense training ~each made in short videos so you can stop & practice
  • Access to Lisa’s private Facebook group

SEO/Google Ranking Services

Get found today! So many technician friends I know have great websites up, but not many have good SEO to help them get found. My services help you get found by creating content in your website using your location and your services. I have a starter set for $450 and buy as you like “next level” for $175. No contracts, no monthly fees, just buy as you want.

Click here to learn more and get found on the internet! If you can’t be found, you can’t be called right? 

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Need to Hire Me? Below is a list of tech to tech services I provide. Contact me below.

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  • OST recovery
  • Email investigation





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Category: Outlook Support

Lisa Hendrickson

About the Author ()

Lisa Hendrickson is the owner of Call That Girl Technology Support. She is an Outlook Expert and Office 365 Consultant. Lisa also works with other experts and computer technicians around the world. Need something? Just ask! I can help you find someone.

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Sites That Link to this Post

  1. How to Start a Remote Support Business | August 11, 2017
  2. How to Start a Computer Repair Business | August 11, 2017
  3. How to Start a Computer Repair Business in 2017 | August 13, 2017