Tag: Computer support St. Paul Minnesota
Email from Adobe: Important Customer Security Alert, Real or Fake?
Many clients are now emailing me asking if the Adobe email they are receiving is real or fake. I checked out the links in the email, they all do go to Adobe. I did my own research and apparently, the Important Customer Security Alert is real. Adobe did get hit by an internet cyber attack.
Here is some copy from their blog about this attack:
Cyber attacks are one of the unfortunate realities of doing business today. Given the profile and widespread use of many of our products, Adobe has attracted increasing attention from cyber attackers. Very recently, Adobe’s security team discovered sophisticated attacks on our network, involving the illegal access of customer information as well as source code for numerous Adobe products. We believe these attacks may be related.
What should you do? Probably just what they request, change your passwords. I would also recommend calling in and asking for a reset link though. Just to insure that it’s real. (I said apparently in the above paragraph, just because who can 100% trust anyone on the internet?).
To call: 1-866-412-8699
They prompted me to this page when I read the above article, how to change your password.
http://helpx.adobe.com/x-productkb/policy-pricing/customer-alert.html
I hope this helps everyone!
Computer Repair St. Paul MN
Thank you for visiting Call That Girl Technology Support. We offer services for one person companies, small and large businesses. Need an office visit in the St. Paul, Stillwater, Woodbury, Maplewood, Hastings or Red Wing Areas? We can help…with our remote and onsite packages, we can guarantee your company fast and responsive support!
Whether you need remote support, help with Microsoft Outlook, Hosted Exchange, Microsoft Office 365, online data backup , file sharing. smart phone syncing, virus removals, Word Press website development, blogging, Windows 8, Search Engine Optimization (SEO), anti-virus, or data backup, Call That Girl can work with you to find the right solution. – See more at: https://callthatgirl.biz/#sthash.k0fmMzN6.dpuf
5 Ways to Give Back to Your Community Using Your Technological Talents
Technology is all around us today. Many who read this blog stay connected using a smart phone and most of you stay in contact with friends and family using one (or more) of the many social media platforms that exist today. Many non-profit organizations don’t have the time, money or skills to fully utilize technology to help them advance their mission. You can help!
Website developers could offer their services to an organization that either needs a new website or needs regular website updates. You could also sign up to participate in the annual Overnight Website Challenge sponsored by The Nerdery.
Many organizations could use assistance with their social media platforms. You could offer to setup a Facebook page, Twitter account or blog and teach their volunteers how to keep them updated. You could also bring them information about other social media platforms that may benefit their staff or volunteers.
Some organizations have older technology that helps them run their offices. You could offer to update or maintain their software such as databases, spreadsheets, presentations, or templates. They may also need training or assistance with virus protection, data backup, or computer maintenance for their staff.
Organizations are frequently in need of other professional services such as accounting, marketing, photography, writing, graphic design, and more. You can reach out to your favorite non-profit to see if they need help. In addition, websites such as Catchafire.org and Sparked.com help individuals connect with a non-profit that is looking for your specific skills.
You could also volunteer your time to get away from technology. Find an organization that matches your interests and search their websites for volunteer opportunities. Opportunities exist for anything from gardening for Open Arms Minnesota, mentoring a child through the Art Buddies program, or making sandwiches for 363 Days, just to name a few.
I hope this post has inspired you to give back. No matter what your talent or passion is, you can find some organization that could put it to good use. Please stop by The Blogunteer blog to start your search for an organization to help!
Stacy Pearson is the blogger behind The Blogunteer – a blog about volunteerism, giving, and kindness. She is also a mom, wife, volunteer, and project manager.
How to troubleshoot your internet connection before calling CenturyLink or Comcast
Is it not the most painful thing in the world to call CenturyLink or Comcast/Charter to troubleshoot your modem?
This blog is very old btw..not sure if it’s still accurate or not.
I hate it and always say “agent” right away…but that doesn’t matter because you have to continue to go through all the prompts from the fake lady on the other end. What I hate about that fake lady the most is the phony tone they give her, with inflections of emotion? Like she’s real LOL. My favorite, “umm, I’m not sure I heard you right, did you mean you wanted to continue with our telephone button troubleshooting or did you want an agent?”
Me: Agent
Fake lady: “aah, I’m not sure I heard you right the first time, are you really sure that you want an agent or should we continue to try to troubleshoot the long and tedious way.”
Me: (yells) AGENT!!!!
Fake Lady: “OK, it sounds like you want an agent, but before I transfer you over, have you reset your modem? Let’s get started with some simple tips….”
Me: UGH.
So before you call in a trouble ticket, here is what we tell our clients at Call That Girl to do when we get the exact same call. And we do this for free, no waiting in a queue, no yelling at computers.
1.) Start with unplugging your modem power cord for one full minute. After one minute, plug back in and let the modem reset itself and see if all the blinking lights come back on. If you see any that are orange or amber and not green and blinking, you may have a modem issue. The internet company will need to “reset your modem” at this point. But let’s say everything is blinking ok, we will move on to the next step.
2.) After the modem is back to blinking lights, then go to your router power cord and unplug it for 10 seconds. After 10 seconds, plug back in and look for blinking lights. You should see the internet or Ethernet blinking for sure. If that’s good to go…we move on. If those lights are not blinking, then your router may need repairing or replacing. At that point, you can call us to help.
3.) Now you have reset your modem and router the right way, all lights are blinking ok…it’s time to restart your computer. Be sure to do a full restart/reboot so the computer gets a fresh connection to the internet. If you didn’t change anything with the computer settings, the internet should come back for you.’
World Backup Week, Are you backing up your stuff?
Today is World Backup Day, but of course it’s on a Sunday and barely anyone is going to do it. They should have scheduled it on a Tuesday or Wednesday when people aren’t relaxing and spending time with their families. Anyway, it’s April 1 and although my joke on Facebook that Best Buy sold Geek Squad and hired Call That Girl for their Minnesota onsite support got almost 60 likes in just an hour…. backing up your data…is no joke! Theft, fire, hard drive crashing, deleting your own stuff by accident, it all can happen…any time, any day.
Let’s talk about backing up! Solutions and stuff like that.
If you have never backed up your stuff, now is the time to consider it, at least do it once! Just think of all those pictures you would lose, memories gone forever. If you have never cried over missing memories, it’s not something you want to experience. Let’s also add in all the documents you have created, tax forms you have done, music collections you built, the list really can go on and on. So let’s get started….
For home users, I recommend monthly backup
For business users, I recommend daily backup
Here are some solutions
- External hard drives, they work great but can break and fail. The bonus of external hard drives is that you can take them from one computer to another fast and moving data in general is faster than online back up and restoring files.
- File sharing from two computers, using software such as Dropbox or other online sharing programs. I would not recommend this as your only backup solution, but it’s a good start.
- Online software such as Mozy. Click here to start a free 2 gig trial
- If you test it and buy it today (April 1) use this code to get 25% off your subscription Code: WORLDBACKUP
- Use this code for the month of April Code: MOZY4ALL
- Click here to just buy Mozy. Use the codes! They offer these randomly and I usually try to promote it as it’s a great deal. Also, as a preferred vendor of ours, we can help you set it up too for $59 if you would like our help. Their monthly payment plans are as low as $9.99 or $5.99.
- Click on the icon to get started or submit a request with us to help you do it. Sometimes it’s just easier for you if we do it. Many of our clients are thankful we have set them up with Mozy. And if you’re a Carbonite fan, I have had only problems with their software. I’m not a fan of Carbonite at all.
