Some clients ask this question right away and some wait a bit to find out more how I can help. When they find out, some say “let’s get started!” and some say “Oh, that’s a bit more than what I wanted to pay”. I get it, my rates are a bit higher as they should be for an expert. A generalist focused on Outlook is a rare find and when folks tell me it’s a bit more than what they thought, I tell them to call me back if they change their mind. Time is money, when you hire me, you’ll get fast results and managed expectations. My rate puts you back in business faster. My hourly rate is $299 for regular Outlook support and $325 for 365 Admin help. Here’s what goes into that rate and why my clients hire me. I also offer on-demand support, no contracts and hourly blocks you can buy for future help for you and your team.
You can call me at 612-865-4475 or email lisa@callthatgirl.biz
If you’re looking for a Microsoft consultant, you may be wondering why one person charges less than another, and what you’re actually getting for your money. The answer depends on their experience, specialty, and the work you need done. General computer support, Outlook troubleshooting, and Microsoft 365 administration require different skills. When comparing prices, look at whether the consultant regularly solves the kind of problem you have.
I’m Lisa Hendrickson, the person behind Call That Girl. I have more than 30 years of technical support experience, have supported email since 1996, and am a Microsoft MVP for Outlook. Outlook and Microsoft 365 are my specialties. I work with confusing accounts, email delivery problems, migrations, calendar and contact issues, and the settings behind the scenes that keep your business running. That experience helps me recognize patterns, ask useful questions, and make informed decisions about what to check next.
By the time someone calls me, they may have already spent hours searching Google, asking AI, contacting support, or trying fixes that didn’t work. Sometimes those attempts have made the situation more complicated. I want to know what happened before the problem started, what has already been changed, where your data is stored, and which accounts are involved. What looks like an Outlook problem could involve your email provider, Microsoft 365 tenant, DNS settings, or a personal account being confused with a business account. Understanding that history is part of the work. It helps me choose the next step and identify risks before making changes.
Before rebuilding an Outlook profile or moving email, I need to understand where your information lives. Are your calendar and contacts syncing with a server? Do you have local PST files? Is anything stored in folders marked “This Computer Only”? Do you have a usable backup? A troubleshooting step that works for one person may put another person’s local data at risk. My rate reflects the judgment needed to evaluate your setup and explain the options.
AI can be useful, but following troubleshooting instructions can become overwhelming—especially when the results don’t match what you see on your screen. I provide remote support so we can review your actual setup together. You can explain the situation, ask questions, and have an experienced person work through it with you. You don’t have to become a Microsoft 365 expert to get back to work.
I offer hourly, on-demand support without a long-term contract. Same-day appointments may be available, and prepaid support options are available for clients who need ongoing help. Some issues are resolved quickly. Others require investigation, testing, or coordination with another provider. I won’t promise every problem is a five-minute fix.
My rate reflects the experience, care, and personal attention I bring to your problem. If you’re spending more time troubleshooting Outlook and Microsoft 365 than running your business, Call That Girl can help.
I’m Lisa Hendrickson with over 30 years in tech/16 in email focused and do this exact work you are looking for. I’m an experienced by-the-hour technician and consultant focused on Microsoft Outlook, Email (Exchange, Google, IMAP, POP), Email delivery (SPF, DMARC, DKIM), 365 Business Apps (Office, Teams, OneNote, etc) and well…anything Microsoft. You can read more about my services at the bottom of this page.
How my services work:
As no two clients have the same issues, it’s hard for me to give a hard quote but I am good at gauging time needed. I offer no contracts, by-the-hour billing and strive to have a great experience with you.
If you’d like to discuss your issue, please fill out the form below.
Here is a list of all my information:
To schedule an appointment https://live.vcita.com/site/callthatgirl/online-scheduling
Microsoft MVP 2025-2027 https://mvp.microsoft.com/en-US/mvp/profile/79c7aa5a-07ed-45b5-ab35-cb070269d6ab
Exchange Experts – Distinguished Expert 2025 https://www.experts-exchange.com/members/CallThatGirl.html
Testimonials: https://callthatgirl.biz/testimonials/
Pricing: https://callthatgirl.biz/pricing-and-services/
LinkedIn https://www.linkedin.com/in/callthatgirl/
Podcast: https://callthatgirl.podbean.com/
YouTube https://www.youtube.com/callthatgirl
New Outlook, Outlook, 365 blog posts https://callthatgirl.biz/category/new-outlook/
Not many people know this, but the only reason I got into IT is because a guy who I had a crush on back in 1994 told me to get email. I thought he was ridiculous, why on earth would I need email when we talked on the phone ten times a day. He said it was cool. I didn’t care; I didn’t need a computer. I worked on an old green screen mainframe doing 411 at the phone company. After work, I wanted to party, not be a nerd. Two years later, I finally went to college and got email and then I learned I actually was a computer nerd. And I emailed him. We actually quit talking on the phone after I started school but did email here and there. He sent me a virtual floral bouquet on Valentine’s Day in 1997. I will never forget how that made me feel. I believe it was that day when I fell in love with email and now almost 30 years later, I still love it. I’m 57 and know I will retire working on the emailsphere somehow. No matter what happens with Outlook.
There are reasons for this article. I have had fears AI is going to take away my consulting business. AI is always trying to budge in line. It might take over some of my work, but now I’m going to tell you many reasons here why I feel AI is never going to kill email. I feel a bit more confident with my career choice.
I hope you enjoy this article. AI is going to be a part of our tech world no matter what. I have faith in people that we will always want to have a human connection for communications. Thirty years ago that cute guy convinced me to finally get an email account and that was probably the best advice technology advice I’ve ever received.
Keep on emailin’.
Lisa, your favorite Outlook gal
