Technical Advisor

Hi Folks, most people call me when their Outlook is in a tough place. Clients typically say that other technicians, the Genius Bar, Microsoft and Google searches haven’t repaired their problems. There is a reason for this, Outlook is a very dynamic piece of software that allows so many different actions and can perform endless tasks and is complicate to repair. Knowing how all Outlook functions with all types of accounts, synching, is a challenge in itself. Since all I do is Outlook support all day, everyday for the past 20+ years…I have seen it all. I know what will work with what, and how. What won’t work and why. Outlook cannot perform magic as much as everyone hopes but I do know how to make it behave so you can enjoy your favorite software again.

Before you read more, please understand that most of my Outlook repairs come to me in a state of disfunction and at the end of our sessions, we will be in a technical relationship. Most first appointments with me are typically a total of 2 hours or more. When we are done, you will have questions and need a follow up appointment. My goal is for you to get back to enjoying your Outlook the way you like it so it’s important that we do aftercare/follow up sessions. If you are the type who has a lot of questions, then you will want to purchase more time so you can use my 15 min remote sessions after we are done. I’d rather have you call me versus Googling and messing up all my work that you invested in.

With that said, hiring me is an investment that will continue on for many years. I pride myself in teaching you the things you need to know, how to backup your Outlook, what you should do to manage your email and offer a lot of advice. This is why, my prices might not compare to your local computer technician.

Please take a minute to read this page about my pricing and services offered. I run a very tight ship with my business but am lenient with requests, but I have to have a set so I can comply with fair billing practices. I live by the rules of managed expectations. (My DISC Profile is: High I and D for those interested)

• I ask you to email a list of your issues before you schedule an appointment to make sure I can assist (Lisa@callthatgirl.biz)
• I will then email you back a quote of approximate time it will take to complete.
• I have a 2 hour ticket minimum, any time not used will be left on your account to use my services in the future. You can use those in 15 min increments.
• When you schedule the appointment using my calendar link, you can submit the 2 hour payment and be sure to fill out my client agreement form here
• I will call at the appointment time and conduct my onboarding checklist before I begin. This helps me get to know your computer and software better.
• During the appointment I will take notes on your computer and save the document as “Call That Girl + date” in a notepad in your documents folder.

Notes:

• I will call you at the appointment time, please do not call me.
• I also do not text, I don’t have time to look at my phone when I am with other clients. Email is best
• I only can work 1 hour at a time, but for most repairs, this is enough time for me to get the bulk of the work done. We will then schedule your aftercare/follow up for the next day or when you want to. Sometimes I have homework for you to do and it’s usually things that take your time and not my time to get done.
• I will always do a manual backup of your email, contacts and calendar if I feel I need to before I start work.
• If I need to be late, I will send an email. This is rare but happens. If you’re late, I ask you do the same.
• Please keep a list of all of your questions for when I am not doing repair work. I need to concentrate on one task at a time
• Please do not take the mouse from me when I am working. If you want to show me something, then tell me you want the mouse.
• I do not bill you to watch your email and software/Windows updates download, sync or install. You will hear me say often “Ok, I will call you back when this is done”, very common during my appts. So that means that depending on how much email you have, the longer a job will probably take to complete.

Pricing

• 2 hour ticket $399
• Night and weekend/emergency rates $299 per hour

Services 

• Outlook and Office 365, Gmail, Gsuite and most cloud applications in the Microsoft Suite.
• Email/Outlook Troubleshooting
• Simple Windows issues
• Online backup
• Microsoft 365, Teams, SharePoint, OneDrive, Office Suite
• iPhone/iPad/Android synchronizing
• Fix their syncing issues for many computers and phones/devices.
• Fix Outlook issues
• Moving their email to a Microsoft Exchange server
• Moving data from an old server to Office 365 SharePoint or Dropbox
• Simple Outlook issues
• Email management help
• Add/delete email accounts
• Backup Exchange mailbox
• New email setups
• IT admin help
• Backup of email
• Online backup setup and spot checks
• Windows updates spot checks
• Office 365 security checks
• Verification of phishing/scam emails. Not sure if that email you got is real? Forward to me, I’ll let you know!
• Consult with me before buying online software/verify it’s legit or needed
• Simple SharePoint and OneDrive help
• Outlook, SharePoint, OneDrive, Teams and Office 365 admin simple training questions

Services not offered

• iCloud for Outlook. Unfortunately due to the problems I have encountered with Windows and Office updates, installations and synchronizing are just too challenging to support.

Why hire me?

• Experience. 25 years of helpdesk. I know how to fix simple technical glitches fast. Saving you hours of googling and have downtime and frustrations.
• Training. Many don’t think they need training but this is one of the most important pieces to a successful transition to Office 365. You are paying a premium price for a solid program, your employees need to know how to use the products to make it beneficial.
• Software financial advisor.  Stop over buying. I help clients buy the products they need vs what they are pushed to buy, like GoDaddy that pushes everything
• Project Manager. I help you organize a project and can manage expectations, do the communications and make sure everyone is on track
• I listen. You can tell me all your problems and I will help you figure out what you need to learn and what you need fixed.
• I explain. I try my best to explain in simple terms how all these work. Many products sell you on something that doesn’t make sense, I explain it all and help you learn it.

“I believe in doing what you do best and delegating everything else.  That only works if you get the right people in place.  Lisa is that person.” –Abe Tatosian, AirTime Media

“I only wish I’d reached out to Lisa years earlier—she’s incredible, and fun to work with, too!” –Barbara Oakley, Professor of Engineering and New York Times best-selling author

Referral Plans

For every client you refer my way, I offer two types of rewards. First one is credit on a prepay ticket. This is handy if you need to use my services again. Some folks already have a ticket on file and I’ll add time to that. Hourly clients will get a new ticket on file for this purpose. If you are a technician and want to refer me work, I can offer a 10-15% payment on the final invoice. I also work on other programs if you have another idea. Feel free to email me!

Read more about Lisa and her professional history!

View client testimonials here!

Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.

Tags: Technical Advisor Minneapolis

Category: Outlook Support