Why Do Businesses Leave GoDaddy for Microsoft 365?

| June 13, 2026

Why Do Businesses Leave GoDaddy for Microsoft 365?

Many people need to leave GoDaddy’s Microsoft 365 due to their advanced requirements for using some of the 365 products. GoDaddy has limited licenses and doesn’t offer you full admin permissions, nor access to some of the products. If you do need to move due to these reasons, I highly recommend using a vendor, a CSP or MSP to help manage your licenses vs Microsoft direct. The main reason is losing your admin access, this can be a long wait period to get back in your account. Having vendor support gives you that “insurance” feeling, like someone to help you when something bad happens. Most also offer support so paying the extra few bucks is worth it.

Their support isn’t often great for some technicial issues. If your mailbox is having a major issue, pushing through GoDaddy’s first level support can often be a nightmare. They are well trained to be the only “technician/sales person” to help you. You can push through them but it does take awhile. I have broke through first level a few times, mostly because I am a paid consultant helping one of their clients. While they do have in-house 365 engineers, it’s still a daunting task to get a problem resolved.

Here are the main reasons clients need to leave GoDaddy

Quick Answer: Many growing businesses eventually outgrow GoDaddy’s simplified management model.

  1. Needing full Global Administrator permissions.
  2. Very few admin controls for the end user. This means GoDaddy is the actual tenant administrator, not the end user. When you go to Office.com and are with GoDaddy, you don’t see the usual administrative portal. Instead, it redirects to their login page with a few options of things you can do yourself. Simple things like reset email passwords, download products, but not much else. GoDaddy does hide the admin controls but if you know the URL’s (Exchange, Entra, etc.), you can get to them. Most end users don’t know this trick, but I do from all my years of supporting GoDaddy clients.
  3. Using Microsoft Entra ID features. Basically meaning you can’t use a corporate enterprise environment on your computer/lack of admin controls.
  4. Implementing Conditional Access policies, GoDaddy’s team isn’t trained on the deeper 365 policies.
  5. Managing security and compliance settings. Again, GoDaddy’s team is not trained on these settings.
  6. Using advanced Exchange Online administration. Same as above, they know basics only.
  7. Integrating third-party applications requiring tenant permissions.
  8. Purchasing licenses GoDaddy does not offer such as Planner or Project
  9. Working with an outside IT consultant or internal IT department.
  10. Needing direct access to Microsoft support escalations.
  11. Requiring advanced security and compliance

don’t need advanced Microsoft 365 functionality, and have no plans to expand your technology needs, there may be no reason to move. The right decision depends on your business goals, not what everyone else on the internet says you should do. I think the biggest mistake business owners make is assuming that leaving GoDaddy automatically means things will be better. More control also means more responsibility. Before making the switch, ask yourself: “Do I truly need these advanced features, or am I simply frustrated by the price?” The answer to that question usually tells me whether someone should stay with GoDaddy or start planning their transition.

That’s all the information I know folks, this article was a lot of work and I hope you learned plenty from it!

Reminder: I am not a paid partner of either company GoDaddy or Microsoft btw. I’ve been working in IT for 30 years and have owned my own business since 2007. I’m a Microsoft Outlook Expert/365 Consultant and recently awarded MVP from Microsoft. I’m just telling you what I know based on my 19 years of experience supporting clients with email, Hosted Exchange, Exchange online and Microsoft 365 and of course, GoDaddy throughout the years. I have used AI for some of this article. I always tell my readers so they know they are not reading a long AI generated article. Enjoy and I hope this helps!

If you want to talk to my rep about transferring your GoDaddy acccount to Microsoft, or need my help with your transition, please use the form below. A 10-min consult with me will help give you more information before you start your journey.

 

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Category: Outlook Support

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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