Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
Hi Folks! This week I interviewed Paul Cunningham, based out of Australia, who is doing some really cool things with Office 365 and Exchange. You can listen to the podcast or watch the YouTube Video. Show notes below.
Link for podcast http://callthatgirl.podbean.com/e/lisa-interviews-paul-cunningham-from-exchangeserverprocom/
Books: http://exchangeserverpro.com/ebooks
Exchange Server Pro:
Practical 365:
Pluralsight author page: https://www.pluralsight.com/authors/paul-cunningham
I had a client call in who needed to downgrade their Outlook from 2016 to Outlook 2013 because their email platform would not be compatible. They are on IMAP and did not want to move to Exchange, so I gladly helped them downgrade so their Salesforce would work again.Here is a bit more information about downgrading..
So, before doing the downgrade themselves, they went out and found me to help with their data. The client was worried about their data and potential loss of data. As they should be! I have had to downgrade a few clients now and while I always backup data first, I have seen calendars and contacts go missing. Why is that?
Downgrading from 2016 actually removes the profiles created in 2016 and I have seen the OST files go away as well. What is an OST File? Maybe I should start there. An OST file is a shadow copy of what is on the server, so let’s say you have an IMAP account setup or Exchange, those are meant to synchronize with the servers, so the OST file allows you to work offline and have local copies. Sometimes though, the calendar and contacts are kept in an OST file as well (this computer only) and those might go away too. Outlook 2013 has it’s own mail controls and when you downgrade you will need to make all new profiles. So, if that data is gone, it is very hard to get back.
This is why you might need me to help and get that data backed up just in case. If you need my help, please contact me below or use my scheduler for an appointment. Thanks!
Lisa
http://www.callthatgirl.biz/publications (*scroll down for the solo book)
Today’s press release Microsoft’s buyout of LinkedIn might come as a shock to some, but for this Microsoft Outlook Expert and Office 365 Consultant, I only feel excitement for more work opportunities for us technicians and support consultants. I feel there will be more work for those of us that work and support Microsoft Office 365, Outlook, Windows 10 and other software products.One thing you can always count on is customer frustration with Microsoft. People want Microsoft products and hope to have a good experience with support, but that is not always the case. My customers often times tell me that they call my business over Microsoft because they want the job done right the first time with a qualified technician.
We have a few choices as computer support technicians. We can jump in the game at LinkedIn and promote our business to offset Microsoft with sales, or be there for those that are going through issues. We also know that the clients on LinkedIn are business professionals, business owners and understand the value of getting good support. So technicians and fellow support consultants, I am telling you now…the goldmine we have been waiting for is right now.
Tips…
Be ready or be left behind. Know the products and what you can support. Know Office 365 very well and have processes in place. Get on your marketing game and make it count. Update your profile on LinkedIn with all the key words for all Microsoft products. Have easy to contact buttons on your website, mobile ready. If you are slow at responding to emails or calls, you better change that if you want to have these new clients. They will move on if they don’t hear back from you. Have referrals in place if for some reason you cannot support a new client. Not every product is a perfect match. I do not support some products but have referral partners in place for such calls. I never say no to a client, I know someone else that can help them.
If you need Outlook Expert help, or want Office 365 Coaching…(meaning, you bring on a client and have questions, I can help via phone, remote or email). Contact me here http://bit.ly/1C2IoEO
