Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

rss feed

Author's Website

FIX: Outlook must be online or connected to complete this action

| April 19, 2015

FIX for: The Connection to Microsoft Exchange is Unavailable. Outlook must be online or connected to complete this action.

Some folks on the internet are saying to just delete the old profile that is not working and create a new one. This is not a fix that I recommend as an Outlook Expert.  Never delete the old profile, just add a new one and open just that one.

Many of my clients have Outlook profiles that will take awhile to get configured the way they like it, so we might as well have you start by doing some easy fixes before you get a new profile.

 

7 Easy fixes for Outlook Problems:

  1. Reboot the computer first. Many of us never reboot, and while I am just as guilty, a reboot should bring your exchange back to life. Exchange server settings should not change, so a simple reboot fixes offline issues.
  2. Check to see if your server is down. Hello, servers go down! Easy way to check this is to log into your online web access (OWA) and see if mail is sending and receiving just fine. Your phone can also determine this. If you are sending/receiving via the online portal and phone, then your Outlook may be in trouble.
  3. Be sure your internet is working. I know this may seem funny to some, but it is a question I ask my clients. Sometimes your internet is down or you are not connected to wifi.
  4. Check to see if your Outlook works in Safe Mode. If you’re on Windows 7, go to your search and type in “Outlook.exe /safe” or “Outlook.exe /safemode” and you can launch in safe mode. If you can get in via safe mode, try removing add-ons.
  5. Now what else could be causing this? A bad add-on? Yep, your exchange add-on might be off! You can fix this by going into safe mode and checking the box for “exchange add-on”
  6. Remove exchange account from profile/add back in. You can do this without deleting a profile.
  7. Now what if this doesn’t work? Create a test profile. NEVER DELETE A PROFILE!! Just create a new one and test it. Just in case!

 

outlook-troubleshooting-videos-for-techncians

Video Learning Series Training by a Microsoft Outlook Expert

 Check out this quick video and then read more below

 

 

Office 365 Boardman Ohio

| April 15, 2015

office365rightforyourbusinessIf you are here looking for a Microsoft Office 365 Expert in the Boardman Ohio area, you came to the right place! Lisa the owner of Call That Girl is an Outlook Expert and Office 365 technician. Her specialties include assisting small business clients (1 to 12 employees) purchase the right Office 365 products for their team (not all products are the right ones for your company), migrate your email servers to the new Microsoft Exchange server, install Office 2013 software, assist with other products purchased and offer training. She also has aftercare, so you have continued support!

Her team of experts include:

  • Outlook Expert
  • Business Contact Manager Experts
  • Microsoft Exchange Server Expert
  • Microsoft Migration Experts for teams larger than 12 people
  • Virus Removal Experts
  • QuickBooks ProAdvisors

You are in good hands!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. All work is offered remotely and not onsite.

 Check out our testimonials from real people who own their own companies. Click here to view

 

Office 365 San Francisco

| April 15, 2015

office365rightforyourbusinessIf you are here looking for a Microsoft Outlook & Office 365 Expert in the San Francisco area, you came to the right place! Lisa the owner of Call That Girl and is an Outlook Expert and Office 365 Consultant.

Her specialties include assisting small business clients purchase the right Office 365 products for their team (not all products are the right ones for your company), migrate your email servers to the new Microsoft Exchange server, install Office 2013 software, assist with other products purchased and offer training. She also has aftercare, so you have continued support!

If your company already has migrated to Office 365 and are having issues, Lisa also does offer “AfterCare” for you folks as well. Not all Office 365 migrations go smooth, so you can hire her on a project or hourly basis to get your team and new technology in working order.

Her team of experts include:

  • Outlook Expert
  • Business Contact Manager Experts
  • Microsoft Exchange Server Expert
  • Microsoft Migration Experts for teams larger than 12 people
  • Virus Removal Experts
  • QuickBooks ProAdvisors
  • Excel Experts

You are in good hands!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. All work is offered remotely and not onsite.

Check out our testimonials from real people who own their own companies. Click here to view

 

Office 365 Las Vegas

| April 15, 2015

office365rightforyourbusinessIf you are here looking for a Microsoft Office 365 Expert in the Las Vegas Nevada area, you came to the right place! Lisa the owner of Call That Girl is an Outlook Expert and Office 365 technician. Her specialties include assisting small business clients purchase the right Office 365 products for their team (not all products are the right ones for your company), migrate your email servers to the new Microsoft Exchange server, install Office 2013 software, assist with other products purchased and offer training. She also has aftercare, so you have continued support!

Her team of experts include:

  • Outlook Expert
  • Business Contact Manager Experts
  • Microsoft Exchange Server Expert
  • Microsoft Migration Experts for teams larger than 12 people

You are in good hands!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. All work is offered remotely and not onsite.

 Check out our testimonials from real people who own their own companies. Click here to view

 

Office 365 Dallas Texas

| April 15, 2015

office365rightforyourbusinessIf you are here looking for a Microsoft Office 365 Expert in the Dallas Texas area, you came to the right place!

Lisa the owner of Call That Girl is an Outlook Expert and Office 365 technician. Her specialties include assisting small business clients (1 to 12 employees) purchase the right Office 365 products for their team (not all products are the right ones for your company), migrate your email servers to the new Microsoft Exchange server, install Office 2013 software, assist with other products purchased and offer training. She also has aftercare, so you have continued support!

Her team of experts include:

  • Outlook Expert
  • Business Contact Manager Experts
  • Microsoft Exchange Server Expert
  • Microsoft Migration Experts for teams larger than 12 people
  • Virus Removal Experts
  • QuickBooks ProAdvisors

You are in good hands!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. All work is offered remotely and not onsite.

Check out our testimonials from real people who own their own companies. Click here to view

 

Office 365 Pensacola

| April 15, 2015

office365rightforyourbusinessIf you are here looking for a Microsoft Office 365 Expert in the Pensacola Florida area, you came to the right place! Lisa the owner of Call That Girl is an Outlook Expert and Office 365 technician. Her specialties include assisting small business clients (1 to 12 employees) purchase the right Office 365 products for their team (not all products are the right ones for your company), migrate your email servers to the new Microsoft Exchange server, install Office 2013 software, assist with other products purchased and offer training. She also has aftercare, so you have continued support!

Her team of experts include:

  • Outlook Expert
  • Business Contact Manager Experts
  • Microsoft Exchange Server Expert
  • Microsoft Migration Experts for teams larger than 12 people
  • Virus Removal Experts
  • QuickBooks ProAdvisors

You are in good hands!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. All work is offered remotely and not onsite.

 Check out our testimonials from real people who own their own companies. Click here to view