Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Call That Girl’s Remote Support & Office 365 Show 10

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/30/2014 Remote Support Show #10: SEO TIPS

Download at http://www.podnutz.com/ctg010

Show Notes

  • Office e365 is giving mobility to companies and their employees.
  • Virus removals
    • Windows updates can create system problems that may appear to be caused by viruses.
      • These problems can sometimes be resolved by system restore.
    • Malwarebytes
      • Lisa no longer sells
      • Updates not working in the system tray [current problem 06/2014].
      • Uninstall and download a different version to fix problems.
  • SEO
    • Search engine optimization
      • Process of getting traffic from the “free”, “organic”, or “natural” search engine results.
      • No payment involved.
      • Search algorithm involves key factors such as:
        • Words
        • Titles
        • Links
        • Words in Links
        • Reputation.
    • SEO is ultimately about getting higher website rankings in search engines.
    • It only takes the tight tools and the right attitude to do it yourself. You do not need to hire someone to get better SEO results.
    • Using WordPress as an example, setting the TITLE of the blog and the header [H1] is important in SEO. Use keywords that are relevant to your purpose, products and sales to generate more popularity and higher rankings in search results.
    • 1. Set a RELEVANT title.
    • 2. Check out what KEY WORDS the competition is using by doing a Google search. Use more of these keywords to climb that search engine results list.
    • Use blog tags relevant to special keywords that you want to be known for.

Call That Girl’s Remote Support & Office 365 Show 9

| June 5, 2015 | 0 Comments

mousepadPublished date: 06/02/2014 Remote Support Show #9: Monthly Plans and GFI

Download at http://www.podnutz.com/ctg009

Show Notes

  • Virus removals can be tricky, not always as easy as one would think. Although the general hiding spots can be helpful, they aren’t always the only place where viruses hide, and sometimes require more work and time to find and remove them.
  • Crappy antivirus programs like Norton and McAfee, like free antivirus software, are not always the easiest to uninstall and do not always detect viruses.
  • Ideal to talk to client about purchasing GFI monitoring and virus removal to protect them better and long term.
  • Virus removal jobs only pay to remove the virus. This does NOT include repairs to programs and documents that have been damaged by virus and other malware infections.
  • Malwarebytes update is bad.
    • Black screens the system after a crash.
    • Fix found! Must download a “fresh” version of Malwarebytes and install.

Call That Girl’s Remote Support & Office 365 Show 8

| June 5, 2015 | 0 Comments

mousepadPublished date: 04/03/2014 Remote Support Show #8: Repairs Gone Wrong

Download at http://www.podnutz.com/ctg008

Show Notes

  • SEO
  • Malwarebytes update causes the system to crash and black screen.
    • No known solution at this time
  • Conversation about client stories.

Call That Girl’s Remote Support & Office 365 Show 7

| June 5, 2015 | 0 Comments

mousepadPublished date: 03/18/2014 Remote Support Show #7: Marketing

Download at http://www.podnutz.com/ctg007

Show Notes

  • Use websites such as WordPress to get your message out there, market your products and the services that you offer, pricing guides, and how to contact you.
  • In addition to having your own website, get your name out there on social media. Call That Girl is currently on
    • LinkedIn
    • GooglePlus
    • Facebook
    • Twitter
  • Get your name out on search engines such as Google.
  • Have a blog, update it regularly, and keep your clients and followers in the loop!
  • Newsletters!
  • Good quality and good service keeps the people coming back for service.
  • Have social media, stay current, and keep the word out and up-to-date.

Call That Girl’s Remote Support & Office 365 Show 6

| June 5, 2015 | 0 Comments

mousepadPublished date: 02/26/2014 Remote Support Show #6 Freebies and Managing Expectations

Download at http://www.podnutz.com/ctg006

Show Notes

  • Let the client know about how long a job will take, any options they may have, and billing prices.
  • Give them a call during the job to let them know how things are going, any concerns or things to look out for as potential problems when using their system.
  • Have them call you with any concerns or issues within seven days. Keep them satisfied! Do the follow-up calls.

Call That Girl’s Remote Support & Office 365 Show 5

| June 5, 2015 | 0 Comments

mousepadPublished date: 02/09/2014 Remote Support Show #5: Products and Services

Download at http://www.podnutz.com/ctg005

Show Notes

  • LogMeIn free users now have to pay for their seats.
  • Malwarebytes is no longer a lifetime product.
    • Yearly fee for product renewal gives you the permission to use the software on three computing devices.
  • No guaranteed quoted price as it can change due to unexpected issues that may arise during a remote support session. All quoted prices should be considered “soft” quote prices as they are not guaranteed and are subject to change.
  • Unhappy clients can generally be “fixed” by good customer service.
  • Products we currently offer:
    • Malwarebytes
    • Microsoft Office 2013
    • SOS Online Backup
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