Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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The Java exploit explained and what you should do about it

| January 21, 2013 | 0 Comments

Most simple blog in the world, if you are concerned about your Java allowing in viruses, please update it! Or disable it, or uninstall it.

Updating it is what Oracle, Java recommends. That’s the simple answer to this. Here is their release…http://www.oracle.com/technetwork/topics/security/alert-cve-2013-0422-1896849.html

Here is where you can download it.

http://www.java.com

According to Oracle, the owners of Java…

Java SE 7 Update 11 Released

By Tori Wieldt on Jan 13, 2013

Oracle has released Java SE 7 Update 11, containing important security fixes. See Oracle Security Alert CVE-2013-0422 to learn more. Oracle strongly recommends that all Java SE 7 users upgrade to this release. Read the Release Notes for additional details about this release. Download Java SE 7 update 11.

–>Now some stories from me in regards to this nightmare of a security hole.

Java…everyone by now has probably heard of the latest Java Exploit  (the security hole that could allow malware and viruses into your computer). It started a couple of weeks ago and I have been reading online about it and wasn’t sure if I should newsletter this or not, or even blog about it. This happened last summer too and I actually put out a newsletter about it and it caused somewhat of a social media panic. Some folks got hit, but the majority DID NOT.

Yes, it’s very important to keep your software up to date. But what happens with a 3rd party software app like Java or Adobe (that you need on your computer to help it just run nicely) have holes and security issues? You have to spend time to remove them, disable them or reinstall them. And with not many realiable news sources, it’s hard to keep track of the “Official things to do”! Even from a “Professional Technical Point of View”.

So you go to the Java website http://www.java.com  there is NOTHING about this exploit on their main page.Then you have to go to Google and see what’s going on. I Google “Java exploit” and I found this”

New Java exploit sells for $5000 on Black market (this tells me as the end user of Java nothing really)

What??? Ok, so it’s selling now and still…what are we to do with the damn thing? Doesn’t tell us. So I hit on Mashable and found this dated Jan 13th…..

http://mashable.com/2013/01/13/java-exploit/

How come I have to find out about this from Mashable? What about on the Java.com site! This frustrated technician is somewhat concerned about the message delivery methods from Oracle (who owns Java). Btw…it also took me 4 links deep to finally find the official security release on this exploit. haha…they didn’t of course send you back to the java.com site to just do what you should do, Update your Java to the newest version! It’s really a bunch of techno mumble jumbo, it’s not easy for me to even read through the tech talk….so how will the average computer user read it?

 

Top 10 IT Services Your Business Needs, #1

| January 2, 2013 | 0 Comments

Welcome to my short series on the Top 10 IT services your business needs! This is a great time of year to review your IT budget and figure out where things are missing or going wrong and get them fixed asap! If you are not working at a proficient level, you are suffering due to technical band-aids ands and fears of things costing too much. Getting small glitches fixed is the best way to stay efficient.

#1, Review your current IT support company. Find a company that fits your needs

  • Are they responsive? How quickly do they get back to you when you put in a service request?
  • How long do you have to wait to get an appointment on the calendar?
  • Do they have multiple ways of communication?
  • Do they offer night and weekend support?
  • Are they expensive?
  • Do they offer onsite assistance?
  • Do they offer remote support for those internet/printer and Office troubleshooting issues?
  • Do they have prepay plans or a monthly contract?
  • Do they offer cloud based software solutions?
  • Are they friendly and customer serviced based?
  • Are they insured?

If your IT support company is not providing the list of offerings above, then you are maybe not working with the right company for your IT needs. If you are using a family member or a friend of a friend type of IT consultant and they are not supporting your businses during the work day, you might be suffering a wee bit, but most folks who have this type of support are usually happy, until something goes wrong or when something bad happens.

I think the most important factor here when considering a company to chose is for you to create your wish list of services and go check out their website and see what they have to offer. If after you can see everything on their website, email or call in for a consultation over the phone.

I recommend hiring an IT company to have in your pocket and stay consistent using them. You can find new company many ways. Ask a friend, Google support companies or look in the Yellow Pages. Before you decide, do your homework. Call That Girl already offers everything listed above, so of course I recommend you call us when you are interviewing. I have to promote my own company, but I do try to insure my blog readers get the best value when it comes to information.

Happy New Year and let us know if we can help! Subscribe to this blog if you want to read the next 9 Top Services.

Email us Info@callthatgirl.biz or call in at 612-865-4475

 

5 technical upgrades that will save your company time and money in 2013

| December 26, 2012 | 0 Comments

Is your company living in the 1990’s in regards to technology? It might be if you are reading this and if you are…you are not alone. We see this almost on a daily basis with our clients. Once a client calls in for a minor computer issue, we insure to interview all business clients and find out that most if not all are missing the boat on what they could be doing in regards to getting onboard with new technology. Let’s review the big list and you can see where your company is falling short.

Professional email account (Not Susiescookies@yahoo.com). If you are living off of free email accounts for your business, it’s time to put down a few bucks and get that website as well and get your company into the land of other companies. Comcast accounts don’t count either, those are about just as bad. From a technical point of view, you are paying for that account, but it doesn’t count. Put up the money and get your business aligned right in email and website branding. Buying domains (the company name.com) is super cheap and it usually comes with an email account, so the cost at this point is mute. To find out if your company name is available and get pricing click here.

Company Email Ok, so let’s say you’re in the clear and have your own domain and you’re all set with company email. But…you are finding you’re having issues in a few other ways. Your smartphone isn’t synching right or you’re having problems with your contacts and calendar not working, or even worse…you’re still on Pop3 (very old). You have 2-3 choices on how to change up how your email works, some are fairly cheap and some are a bit more costly, but worth the money.

  • Your first choice is if you are a one person show, you can move to IMAP for just a few bucks probably. IMAP will allow your email to synchronize over two or more devices.
  • If you have a team of employees, put down the money and get into Google Apps or Hosted Exchange. Google apps pricing is better for just one person at $5 a month (you can still use Outlook for email/calendar/contacts) or you can stay with Microsoft and use their Hosted Exchange for a price of about $15 a month (Sale right now with GoDaddy) and you get a free copy of Outlook 2010 (valued at $139) so this is a great deal if you’re buying for three people. To check out GoDaddy’s pricing for mailboxes click here.

File Sharing One of the biggest headaches for any small company. Stop the emailing of documents back and forth to each other and stop worrying about what version of the document is recent, start using Dropbox for your team. The free version is a great tester for you to see if you can utilize it well, but most people and companies can…so you will want to upgrade to the large space and use it for everything, like we do at Call That Girl. Click here to try Dropbox for free. It’s definately a game changer!

Company chat & communications If your company is now texting each other on their personal cell phones to talk faster, it’s a sign you need Google Chat. This tool from Google is nice, and you can install it on your smartphones for those that do need to chat on their phones. You can also send files and keep up on who’s doing what. Simply put, you can control what your employees are chatting about with this over texting. Creating company accounts on Google or using Google apps are just two ways to set it up.

Online backup we saved the best for last of course! Those little scary words “backup” usually catch a client stopping short. If you do not have a backup plan in place, please call us. We can help you make affordable choices here. If you have one, but are not sure if it’s working, please call us, we can help verify that those boxes you had intalled years ago are working still or how they are backing up. Worse…if you have nothing in place, now is the time!

If you would like a free consultation, please email me at lisa@callthatgirl.biz or call in 612-865-4475 to get on my calendar. I can create a simple proposal for you or your team for a one time setup. The only reoccuring costs you will have is the products on a yearly basis.

Lisa

 

 

Minneapolis IT Support

| December 20, 2012 | 0 Comments

If you have a small business and are looking for a fast and responsive company to assist your company with all or just some certain aspects of your information technology needs, Call That Girl offers a no contract, no fee personalized helpdesk for you and your employees and your IT needs. Looking to move off using servers? Now is the time, the cloud products we offer can easily move your infrastructure from hardware to software, more reliable and a one time set up fee.

In short, here is what you really need:

  1. Online Backup
  2. Antivirus Protection
  3. Remote Support Helpdesk Services
  4. Onsite assistance for hardware, networking, printing and new computer add/changes
  5. Email Management & Outlook help
  6. Instant Communications
  7. File sharing
  8. Smartphone assistance
  9. iPad and Tablet Application Support

If your company  is excited about moving to the cloud, call us for a consultation. Should just take about 15 minutes to see if we can assist you and then we will formulate a proposal that fits your IT budget and we offer financing.

Call That Girl offers home and office onsite visits, remote support and has local retail stores for tech support and computer repairs including iPhone and iPad screen repairs and replacements in the Twin Cities area, the western and southern suburbs of Minneapolis, Edina, St. Louis Park, Bloomington, Wayzata, Minnetonka, Eden Prairie, Golden Valley Plymouth (any western suburb actually!) and  St. Paul and eastern suburbs and Rochester. We offer fast and responsive technical expertise and troubleshooting for home and business computer problems. In addition, we also  offer other IT Services including cloud application help, hosted exchange, Google apps, virus and malware removals, tune ups, data backup and recovery, printers, smartphone and iPhone help, hardware parts, screen replacements, laptop repairs, Outlook, synchronizing email and much more! If we don’t have it on this list, go ahead and ask…we may support it!

Bad Vista Update? Many are having problems, are you?

| December 15, 2012 | 0 Comments

Quick note for my social media, Vista users may be experiencing problems with a bad update this week. Some Windows 7 users may also be effected if you did the Vista Upgrade to Windows 7. We have fixed this bad update, so if you need help, please call our shop 612-865-4475 or email us from your smartphone! info@callthatgirl.biz

Or stop in our shop on Monday am

2316 Lousiana Ave

St. Louis Park, MN 55426