Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Printer Troubleshooting 101, the Easy Stuff

| July 26, 2013 | 0 Comments

We’ve all had it happen. For whatever reason your printer has stopped working. But why now? You have an important report to get out ASAP. Well, before you take the printer to get fixed, there’s some basic printer troubleshooting you can do to speed you along. The simplest and often times best solution is a printer reboot. If after this you still need help, please schedule an appointment here.

Here are the steps:

 1.   Turn off Printer

 2.   Unplug ALL cords from back

 3.   Leave printer unplugged for 1 minute

 4.   Reboot the PC while the printer is unplugged

 5.   When the computer is back up, re-attach all the printer cords

 6.   Plugin printer

 7.   Turn on printer

  • Look for indicator lights and “ready” or “OK”
  • Is everything green/good to go? Do you see errors on the screen?
  • Test print something

 8.   If these simple steps fail, then you may be experiencing driver conflicts or other issues with the computer such as junkware (internet browser issues, Windows updates, etc)

Tried a printer reboot and still need some troubleshooting done? Call me, Lisa, today at 612-865-4475 or email me at Lisa@callthatgirl.biz!

Welcome to Call That Girl Technology Support

| July 10, 2013 | 0 Comments

Thank you for visiting Call That Girl Technology Support. We offer services for one person companies, small and large businesses.

Whether you need remote support, help with Microsoft Outlook, Hosted Exchange, Microsoft Office 365, online data backup , file sharing. smart phone syncing, virus removals, Word Press website development, blogging, Windows 8, Search Engine Optimization (SEO), anti-virus, or data backup, Call That Girl can work with you to find the right solution.

 

 

Business Application Support

Email Specialists

Outlook Experts

Microsoft Office 365

SharePoint Administration

Hosted Exchange

Online Data Backup

General Technology Support

Remote Support

Help Desk Technical Support

Virus Removals

Onsite Office & Business Repairs

File Sharing

Printer Assistance

Other Services

Smartphone Assistance

Consulting Services

Windows 8 training and setup

Computer Purchasing & Setup

The Cloud

 

More of what we do well

  • CTG will offer IT administration, integration teams of experts and knowledgeable helpdesk support technicians and outside resources to service the computers and technology
  • We stay up to date on current technology and what’s trending
  • Keep you informed on technology changes. Interested in receiving free technical tips every other week through our newsletter? Sign up today to receive your copy of our newsletter that’s chock full of useful information. https://callthatgirl.biz/keep-up-with-call-that-girl/
  • Call us, we love to talk and discuss opportunities, solutions and options 612-865-4475

Our Mission

To be the leader in small business technology support, servicing the staff and computers of small businesses, helping them keep their computers up to date, insure data complacency and data backup, and helping keep their teams collaborating efficiently. We will insure these services by having a great process for every client, great resources and referral teams.

 

Call That Girl offers fast and responsive PC and Mac software and hardware computer repairs, technical solutions, expertise and troubleshooting for home and business computer issues. We service residential and business clients onsite at homes and office, and we offer remote support.  In addition, we also offer other IT Services including software support, cloud application help, Microsoft Hosted Exchange, Google Apps, virus, spyware and malware removals, tune ups, data backup and recovery, printers, smartphone help and synching, windows 8 setup, laptop repairs, Outlook, synchronizing email. If it’s not on this list, just call us and ask to see if we can support it!

 

 

 

What type of emailer are you?

| July 9, 2013 | 0 Comments

Every day while I’m helping my Outlook clients, I learn quite a bit about people and how they manage their lives. Outlook is usually their “life manager” with email, calendar and contacts working in synchronization.

I know it manages my life and those that help me run the business. Since they have access to my calendar and some email folders, I try to keep it managed for others to help me run the company. Try is the keyword, it’s not easy to get my brain from my way to thinking to a way others understand, after all…my brain is not a computer.

Now during all these years of helping clients, I have figured out there are a few types of emailers. Part of the joys of what I do for a living is getting remoted into a computer and seeing how my clients work, this helps me repair their Outlook believe it or not.

The Four Types of Email Users

1.) The type that deletes everything out of the inbox, it’s clean as a whistle! You keep nothing, you don’t need it, why have it around? You usually don’t have many Outlook problems do you?

2.) You have 180 emails in your inbox and you think you have a lot and it’s wasting space. You have no folders, no rules and just feel that 180 is too many. You’re not sure what to keep or throw, so you just delicately go through those emails and keep only what you need.

3.) The type that keeps everything in your inbox, never sorts, has rules or moves anything. You may have 4000 unread emails and it doesn’t bother you a bit. You use the search feature and love it! You probably do have size issues on occasion or a major slow down in your Outlook. You’re smart enough to know to delete stuff, but are scared but do is cautiously.

4.) You’re over obsessed with managing every email, have 50 folders, massive amounts of rules, heck…you maxxed out the rule limit! You never delete, you keep everything somewhere and live and breathe out of your smartphones and iPads, you can’t wait one minute for a new email. Email is your money and your money is your life.  Having 10,000 unread emails is nothing to you, it’s just a database right? Keep it all!

Then there are the types in the middle. Currently with the Smartphone phenomenon, I’ve had to learn how to do many new “therapy sessions” (aka..Outlook help) and am learning how those folks work.

If you are experiencing Outlook or email issues or need to get all of your computers and devices in synch, try our hosted exchange opportunities, feel free to give me a call. I can help. (Or email me!) Lisa@callthatgirl.biz

612-865-4475

Microsoft Office 365 Transition Assistance for Minneapolis St. Paul

| July 8, 2013 | 0 Comments

9_Microsoft-Office-365

Many of our clients are transitioning to Microsoft Office 365 to manage all of their email, calendars, contacts and enjoying the added benefits of SharePoint, (consider this your own online server for your teams and an external site for your clients!). There are many other benefits as well outside of the core most people use Office 365 for though such as security, collaboration and online communications through Lync and SkyDrive. To read more from Microsoft, click here

How can you get the fastest Microsoft Outlook Expert help? Call That Girl at 612-865-4475 or fill out this form. If you need more information, read below.

 

Is this a good solution for you?

If you are having issues as a one person team with synchronizing your computers & devices or have a team of people who can’t work together because your technology is getting in the way, it’s time to talk and get on the program. Most of our small business clients struggle with just having too many computers, iPhones, iPads, tablets and Androids that just don’t talk to each other. Make your life easier and invest in this program.

How much is it? 

  • The basic exchange online program (email, calendar, contacts and tasks synching) is just $4.95 per user, per month
  • The more robust program that offers you SharePoint and Lync is $7.95 per user, per month
  • Want all new Office 2013 software? That price is $14.95 per user, per month

Support

Outside of the awesome monthly pricing offered from our referring partner, Call That Girl offers day, night and weekend responsive help desk support, and our USA based vendor has 24×7 support.  We are proud to say that when you have an issue, we can talk to a real person, right away. Not put in a support ticket and wait 4 days and suffer. Consider us your technical liaison and all of our work is done remotely, so we can service clients from outside of Minnesota.

How does it work?

We will start with a short interview to review your current situation. Then we will work with you to create a simple proposal with a quote to let you know what to expect in terms of pricing and transition. Call That Girl does not use migration tools, all of our work is done by hand to insure your data is secured. With no monthly fee’s or contracts, our small business clients are enjoying these fast transitions that includes training on how to manage your own IT. We are always here to help, but small businesses can now manage their own cloud based programs quite easily.

Call That Girl’s pricing for Microsoft Office 365 transitions for service 

  • $150 admin fee
  • $150 per mailbox/user

To get started, email Lisa@callthatgirl.biz or call her directly at 612-865-4475 to get on her calendar for a consultation. We are also IT consultants to assist other IT departments with transitions.

Check out my 3 minute video here!

Ready to get more information? Contact us today! Sign up during the month of May and get the server admin work at no cost, that’s a $150 savings! Spring into your new business Outlook!

 

 

GoDaddy Hosted Exchange Assistance and Help

| July 8, 2013 | 0 Comments

GoDaddy Hosted Exchange Assistance and Help

 

If you are here looking for help with setting up Hosted Exchange, you came to the right place. We have many ways we can help you. The best way to start though is to call in and  request a meeting with Lisa or fill out the form below and we will get back to you. We will need at least 15 minutes to discuss your email needs and determine if Hosted Exchange is the best way to manage your email and your data sharing for you and your company.

Benefits of using Hosted Exchange:

  • Great for the solopreneur for synching between multiple computers or smartphones, ipads,etc
  • Great for teams of one or more employees
  • Out of office messages
  • Team sharing of inbox, calendar, contacts and tasks
  • Public folders for all staff to use
  • Server rules that work on all devices, so your email does what you want it to
  • Free Outlook 2010 (value of $139 per user!)

A bit about GoDaddy’s Hosted Exchange 

Here is our easy to understand guide to transitioning from your current email to Hosted Exchange!

  • 15-20 minute discussion about your current email needs and what you want to do with your technology
  • We will help you make a decision based on your budget and size of your company
  • We will set up a transition plan and a date to move forward
  • We will help you back up your current email – calendar and contacts to a local computer
  • Lisa the owner of Call That Girl will do the back end transition to insure your email is secured and moved in a swift and quick manner.
  • On your transition date, we will have plenty of staff available to do the transition and import in your old email to your GoDaddy Hosted Exchange/Outlook.
  • Once your email is configured and working fine, then we will set up your smartphones.
  • You will be in the cloud and happy as a clam!

To book an appointment, please call 612-865-4475 or email info@callthatgirl.biz

 

GoDaddy Hosted Exchange Email Assistance | GoDaddy Outlook Support

| July 7, 2013 | 0 Comments

If you are having issues with setting up your new GoDaddy Hosted Exchange mailboxes in your Outlook or getting a transition completed, we can help. We work with Outlook (all versions) and GoDaddy on a daily basis. We love GoDaddy, but sometimes their instructions on how to do your own mailbox transition are not laid out that well. We can assist and do it on a low cost fair rate. Ask a pro, we know what we’re doing.

Hire us to help with…

  • How to run the admin controls to get the transition done without a loss of email
  • How to get the transition done in one day or just hours, (sometimes in just an hour)
  • How to back up your current email/calendars and contacts so they upload to your hosted exchange flawlessly
  • We can step in and help if you’re stuck doing some of the uploading or missing email
  • We can do the transition from start to finish
  • MX record updates
  • Autodiscovery
  • CNAME records

Pricing

  • $129 for break/fix time
  • $40 for a quick 5 minute fix
  • $69 for 15 minutes
  • $89 for 30 minutes

Or for a new transition

  • $150 admin fee
  • $150 per user/mailbox

Notes!

  • If your transition is smooth and the time is calculated to be less than our fee’s, we offer a credit for future tech support
  • We do not require contracts for this service
  • Just call in and schedule an appointment
  • $50 fee for same day emergency assistance

Call Senior Consultant Lisa today to schedule an appointment or get on demand support. 612-865-4475

Or email Lisa@callthatgirl.biz