New Outlook Error 080073cf8 New Outlook would not launch, so I tried to uninstall it, But it didn’t uninstall. It would not no matter what I tried. I got the error “You cannot uninstall Outlook” as well. Quick Answer on how I fixed it I typed this in the run line %localappdata%\Microsoft Deleted the OLK […]
Author Archive: Lisa Hendrickson
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.
What can we do for you today?
If you’re here, you’re searching for something. Maybe some advice on how to fix something or maybe you’re looking for a new technical support company to help you and your company, or maybe you need just one thing fixed quickly. Either or, we can help. Our blogs are filled with over 300 blogs of good advice. All things I have learned from my day to day troubleshooting calls. We offer technical support services and solutions for the solopreneur and small businesses. As well, we have a helpdesk to just get one thing fixed now. My team of technicians are here and ready to go!
Now, what can we do for you today? ‘
Check out some of our top services!
Is your Microsoft Outlook causing you issues?
Do you have a virus that needs removing?
Are you interested in getting your email and phone synched?
Got a new computer and need Windows 8 help?
Need a home or office visit?
Call 612-865-4475 or email info@callthatgirl.biz to get help today!
3 Good Reasons Your Business Needs Paid Antivirus and Security
In today’s blog, Call That Girl is going to talk about the lesson one client learned during a routine Outlook support session on the importance of having a paid anti-virus protection, reliable data backup and secured routers for your business.
Some time ago I was working with a client on a remote Outlook project and as usual…I had them fill out my client agreement form and they stated they had been backing up and had antivirus, good deal….we moved on. If they had not had either, we would have had a short discussion on why having both, a good paid for antivirus program and a solid back up plan is important. Of course, Call That Girl sells both packages, but they were fine.
When Viruses Strike
I went ahead with the Outlook work and during this time, a virus struck one of the computers in the office. It was so bad that Century Link banned them from internet usage. The whole office was then under attack and shut down; no internet. We moved our Outlook project to the side to focus on the virus and getting their internet back on. Luckily the client had a hot spot and we could install programs from a flash drive, but could you imagine the nightmare that could have happened?
More Technical Trouble
After I tried to help them as much as I could remotely, we also found the router was not secured. Whoever installed the router did not put on a security password to log into the router; so, anyone in their building could have accessed it, got on their network and potentially hacked their systems. As far as backup, they are using local external hard drives. After this situation, we will be moving their data to the cloud – mostly because of theft or fire.
In the end, we secured their router, removed the virus, returned the internet and got back on track with the project. Slight delay…but it could have been way worse for this company.
Reasons for paid anti-virus protection!
1.) Free Anti-virus is never a good answer for a company. We prefer paid anti-virus, because it is more reliable, capturing about 90% of the attacks out there, and can be backed up with a free program like Microsoft Security Essentials to get the rest.
2.) If you are not sure about your router being secure, we do spot checks here at Call That Girl. We will remote in, check your security and if you wish, change your Wi-Fi passwords. This is a good idea, too, if you have a lot of guests. We can also set up a guest account, so they don’t have any access to network devices or computers.
3.) Go online backup, that trusty external hard drive you’re been using for years can crash at any moment, any time. Data recovery is very expensive and lightening has struck and zapped too many of my clients computers to not have backup in the cloud. The cloud is not expensive and worth every dollar.
If you and your company need some help with these issues, please call in for an appointment at 612-865-4475. We will be glad to help!
Manual Of Operations Policies and Procedures Template
Did you just Google “How to write an operations manual”, “operations manual template” or “How to create a manual of operations for your business?” If you’re looking for a standard operating procedures and policies manual or operations manual template, you’ve come to the right place. With a standard operating procedures manual template (SOP template) from my company, you won’t have to learn how to write a standard operating procedure manual – all you have to do is plug in your own info, and bam! You have your very own company operations manual, manual of operations and procedures or whatever you’d like to call it.
As my company started to grow in 2009, I quickly learned that I need a manual of operations to at least have some guidelines for the interns and new part time employees. The manual started off very thin, but as my company started to grow, the need for a more robust manual came into play. In November of 2010, I had 20 pages of information I needed to share with my team. Shortly after I added on 8 more employees, I needed yet more pages. Finally this past year, I had 16 employees and had enough for 40 pages. This is the edition that helped set official policies and procedures for the company.
If your company is moving to the next level of growth and is in need of a business operations manual, purchasing the template I created for my own company will save you a lot of time and energy. I have outlined the most important features of a manual, you need to just edit in your own information and make appropriate changes. You will receive the manual in a Microsoft Word document, ready to go!
Features:
- Find/Replace, Replace “Your company” with “Your real company name” and update the entire manual in just seconds
- Word Document, cut and paste for other publications, edit in your current policy and procedures
- Brand your own company within document
Save yourself hours of setting up your own template!
Sample pages
Do you need Outlook relief from a support expert?
The Outlook Expert
Microsoft Outlook is the number one used software program for businesses for a reason. It’s great, works well and usually does what you need it to do – manage your email, create rules and help manage your day to day. Not every computer repair technician knows Outlook well enough to service your calls quickly, though. This is where I step in. Since the 1990’s, I have been supporting email programs. I started off with a program called “Mulberry” and it worked great, but only managed email. Then in 2000, when I graduated college I got my first job in the corporate world supporting Lotus Notes for American Express. Lotus worked ok, but was clunky at that time. Two months later I secured a new position with Honeywell and they were a Microsoft shop and this is where my love for Outlook began.
For 13 years I have engaged in all the Outlook versions and in the past two years moved into supporting all types of email, not just Outlook, but Mac Mail, Entourage, Outlook 2011, Thunderbird, Windows live mail, you name it…I can support it. Outlook is my love, though. I know it very well and am fast at repairing and training my clients to use it most efficiently.
The Outlook Relief
Is your Microsoft Outlook giving you just too many headaches? Let’s schedule a tune-up for you and your Outlook program to learn how to use it better, repair your minor glitches and get you back on track…and back it up! Most people have no idea that they need to back it up.
Schedule an appointment today for a one hour session with Lisa for $99 (Save $30)
During this appointment we will cover the following:
- How you are doing your email (Pop or IMAP), insure it’s the best choice for you
- Repair Outlook if necessary
- Should you upgrade to the latest Outlook 2013
- Check Add-ons and remove those not needed
- Local Folder Check (PST files) for size and organization
- Fix odd glitches you may be experiencing with address books, multiple calendars
- Help you organize your files correctly
- Show you how to create rules for non-work essential emails
- Verify backup
Extra Services
- Synchronize calendar and contacts with the cloud
- Smartphones
- Hosted Exchange Transition
- Google Gmail Transition
- iCloud
- 3rd party synchronization products
- Upgrades for Outlook 2013
To book an appointment, please click here or call 612-865-4475
6 Ways to Protect Yourself from Viruses
Did you know that computer viruses can now take pictures of you or worse yet, live video? Well they can, and I’ve witnessed it! It’s a pretty scary thing; who knows what kind of information we are unknowingly giving these people. The question is this…is someone really recording the video or is it in the virus programmed to scare you? Either way, don’t take the risk! Here are a few things you can do to protect yourself.
1.) Tape your webcam if you’re not using it or face it towards the ceiling.
2.) Unplug your microphone when you’re not using it.
3.) Check your add-ons in Chrome, FireFox and Internet Explorer.
4.) Hang up on anyone calling you to tell you that your computer is infected.
5.) When adding new software, beware of the new software they will load on your computer, such as the “Ask Toolbar,” “Mcafee Security Scan,” etc.
6.) If you suspect you may have a virus, have your computer looked at by a professional (like Call That Girl!) ASAP.
FBI MoneyPak Virus Records Me While I Record Them. Awkward
So I get this computer in the shop. I boot it up and look over and see myself talking. Very odd. Usually the FBI MoneyPak virus just takes a picture of you and then nothing. This one though, was doing a live session. Not only that, but it was zooming in on me….so that means only one thing. Someone was on the other side doing some videos of That Girl! I should have been posing!
This is scary though folks…it can happen to anyone. These viruses change constantly and are a pain the butt to remove sometimes, but it’s now acting like big brother. What’s next??
Tape up your webcam if not in use!