Category: Outlook Support
Never check your junk mail folder? 2 reasons why you might want to start. Many of my clients never check their junk mail folders, but I tell them all the time to please check it!If you want some personal help with learning Outlook and how to use the junk mail folder, I offer training and have Outlook Training videos available.
This week I talk to Brian Mayo aka YeOldeStoneCat from Technibble.com
Brian and I talk about Office 365 more in depth on how he services and sells it.
We also discussed a Sharepoint sharing software that shares between desktop the cloud and Outlook https://harmon.ie/
Hi Folks! This week I interviewed Paul Cunningham, based out of Australia, who is doing some really cool things with Office 365 and Exchange. You can listen to the podcast or watch the YouTube Video. Show notes below.
Link for podcast http://callthatgirl.podbean.com/e/lisa-interviews-paul-cunningham-from-exchangeserverprocom/
Books: http://exchangeserverpro.com/ebooks
Exchange Server Pro:
Practical 365:
Pluralsight author page: https://www.pluralsight.com/authors/paul-cunningham
I had a client call in who needed to downgrade their Outlook from 2016 to Outlook 2013 because their email platform would not be compatible. They are on IMAP and did not want to move to Exchange, so I gladly helped them downgrade so their Salesforce would work again.Here is a bit more information about downgrading..
So, before doing the downgrade themselves, they went out and found me to help with their data. The client was worried about their data and potential loss of data. As they should be! I have had to downgrade a few clients now and while I always backup data first, I have seen calendars and contacts go missing. Why is that?
Downgrading from 2016 actually removes the profiles created in 2016 and I have seen the OST files go away as well. What is an OST File? Maybe I should start there. An OST file is a shadow copy of what is on the server, so let’s say you have an IMAP account setup or Exchange, those are meant to synchronize with the servers, so the OST file allows you to work offline and have local copies. Sometimes though, the calendar and contacts are kept in an OST file as well (this computer only) and those might go away too. Outlook 2013 has it’s own mail controls and when you downgrade you will need to make all new profiles. So, if that data is gone, it is very hard to get back.
This is why you might need me to help and get that data backed up just in case. If you need my help, please contact me below or use my scheduler for an appointment. Thanks!
Lisa
