Category: Outlook SupportHere is my latest video about this issue, might be helpful
Here’s the dirt, folks. (nutshell version)
If you have done the proper setup for your Microsoft Exchange, “Autodiscover” is a setting in the DNS zone files of your website that are usually done when your MX records are changed (it pretty much tells your website how to deliver your email and to who). Autodiscover allows you to bypass the manual settings, so Outlook generally just needs a name, email and password to connect to exchange. Now that Outlook 2016 does not allow “manual setup,” you have to have Autodiscover set it up.
Example: Client called me a few days ago. Could not setup Outlook 2016 with his exchange email hosted by Comcast. Comcast does not manage the settings but they give the client the settings to setup in the website domain control panel. In this clients case, his website control panel was being managed by Wix.com.
What happened is that the client never had Autodiscover set up in the first place, (probably an “oversight” by an under qualified Comcast “sales rep/tech”). Once I got the Autodiscover records set up right, his account set up just fine.
If you need help figuring this out, I can help. I will let you know that it took me almost an hour to get the records from Comcast setup and working because the first gal on the phone gave me the WRONG RECORDS. GRR!!!!
Fill out my form below to schedule a time for me to help!
The last client I helped was using Windows 8 and had Office 2013 installed. They reported this error “Sorry, Something went wrong” and they had tried running the repair, but that failed.
What I did was “run as administrator” and it worked, opened fine and gave no errors. Why did this work for my client? I think there was a setting off in Windows 8 causing it because I also had struggles remoting into the computer, I got a system service error and that alerts me that something is off with the OS as well, but I was paid to fix this issue, not Windows.
To run Outlook as administrator, there is a temp fix for you to try, and then a perm fix.
Close Outlook
Right click on Outlook in the programs list and see “run as admininstrator” if this works, then try it perm by right clicking again and go to “properties” and then find “compatibility”, select “run this program as an administrator”
Then close Outlook again, reboot system and open Outlook. If this does not work for you, then you have more in depth problems. You can hire me to help if you want to. Use my online scheduler below.
This hopefully will work for Microsoft Word and Excel too!
Feel free to leave a comment if this blog helped you! I am enjoying reading and replying to them.
If this does not work, there are other repair and troubleshooting that might need to be done.
Fast answer…
If you need help, feel free to schedule time on my calendar below. I look forward to helping!
If this does not work, there are other repair and troubleshooting that might need to be done.
Fast answer…
If you need help, feel free to schedule time on my calendar below. I look forward to helping!
If this does not work, there are other repair and troubleshooting that might need to be done.
Fast answer…
If you need help, feel free to schedule time on my calendar below. I look forward to helping!
If this does not work, there are other repair and troubleshooting that might need to be done.
Fast answer…
Uninstall the Office 365 from your computer.
Reboot
Reinstall Office 365. Be sure to select the correct version, there are 2 of them, 32 bit and 64 bit.
I am an Outlook Expert and will do my best to help you! Schedule time on my calendar down below.
