RSSCategory: Outlook Support

Outlook Support

| February 17, 2015

outlook expert 2If you are looking for an Outlook Support Technician, you came to the right place! Lisa has 15 years of troubleshooting Outlook for corporate end users, small business and home clients. She is a also an email specialist who works with all versions of Outlook, Mac Outlook 2011, Gmail, Thunderbird, Entourage, Mac Mail and of course 3rd party apps…. Microsoft Exchange, iCloud, iTunes, Gsyncit, CompanionLink and Outlook.com. Not only is she a configuration artist (*her specialty is PST files), she is an email therapist too. So if you are frustrated with your Outlook, hiring Lisa can put you in a better place and help you manage your email. Consider her your Outlook Expert!

Finally, if you are looking for a Microsoft Exchange Expert or technician, Lisa has years of experience tranisitioning clients from pop/IMAP to Exchange.

Most sessions with Lisa average an hour, so get your list of issues ready! She is fast and will go line item by line item to help you get all of your problems fixed. Some issues can be quick and only take 15 minutes, some jobs can take up to 2 hours. If you have some serious issues, plan on a few hours. Fixing technical issues can take time!

To get on Lisa’s calendar call 612-865-4475 or fill out our appt form below. She does offer a free 15 minute consult to all clients!

 

Mac Outlook 2011 Email Calendar and Contacts Missing

| February 15, 2015

mac outlook 2011Hi folks, Lisa here again to help you with your Mac Outlook 2011 Email Calendar and Contacts Missing issues. Sometimes clients will have a glitch, and that’s all I can it is (as Mac updates are different from Windows and don’t randomly throw them at you)…the glitch is that when they open their Outlook 2011, email might be there, but none of their folders, calendar or contacts there.

Or are they and you can’t find them?

Before I move along and help you find your missing files, I have to let you know that you should back up your user profile before doing anything here folks! Backing up is super important when dealing with broken profiles and mail identities.

Also before moving ahead, if you are not technical enough to do this work, please call me, I can remote in and help for sure. 612-865-4475

So what is more than likely the issue, you have maybe already tried to rebuild the database. Is that correct? If so, you now might have 2 mail identities in the Microsoft Database Utility. If you have already tried to rebuild the database for one identity, go change the default to the other one. And if it prompts you to rebuild, this one hopefully will rebuild ok.

You can also try going back in time and using your Time Machine to do that, if you are using it correctly, the database can be brought back to before you had the issue.

If you need more help than this, please contact me by filling out the form below or call 612-865-4475

Office 365 is it what your business needs?

| February 13, 2015

office365rightforyourbusinessMany calls come in from clients asking if Office 365 is a great solution for their company. For some clients, yes…it is perfect. They are using outdated Office products, using IMAP or POP for their email and really need a team collaborative document sharing system. But for many of my clients, they are already using Office 2013, have a good file sharing system in place and really only need Microsoft Exchange, just one of the six products Office 365 offers.

Before you jump in and buy Office 365, my guide might be able to help you decide what you need.

  • If you have Office 2010 or Office 2013, you do not need the full Office 365 package. The Office 365 Business Premium package includes the full desktop application. If you have Office 2013, you would be buying this product twice. So consider the Office 365 Business Essentials package if you are going to go out and buy this yourself.
  • If you want Microsoft Business Class email (aka…Microsoft Exchange), then you can get this stand alone and do not need to buy Office 365. It’s the best product of the Office 365 suite, but as a technician, I opt with buying from a vendor.
  • If you do not need real-time collaborative document sharing, you do not need the Office 365 Business Premium package. Their document sharing is SharePoint and it only works great in the browser. I am in the process of moving past clients from SharePoint to Dropbox for Business. SharePoint is great for larger corporations who need real time authoring of documents and advanced systems.
  • Do you need OneDrive and 1 Terabyte of space? (I mean WOW that is a lot of data to put up on the cloud) Not many people do and many people already are using iCloud or Dropbox for their file sharing needs.
  • Does your team need whiteboard sharing and chat? Lync is their offering and not many small businesses take advantage of this so if you buy Office 365, you might not use it, therefore it’s not something you need to buy.
  • Yammer is not a product most small businesses would use. In fact, I have only had one client ask for help setting it up.

That’s it folks, in a nutshell. Office 365 can seem very confusing to some, but if you figure out what is working right for you now and what is wrong, it’s easy to select what to buy. If you need my help, just let me know! You can call 612-865-4475 or fill out the form below. Thanks!

 

 

Microsoft Exchange Transition Specialist

| February 13, 2015

If you are here seeking to hire a Microsoft Exchange Transition Specialist, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Exchange Migration Specialist. Her specialties including assisting clients up to 12 team members, migrating the server records, backing up the current Outlook profile, setting up the new server in the current Outlook profile (So your settings all stay the same), fine tune your Outlook to be as exactly as it was, then closes with phone setup and a bit of Exchange training. You need to know your new product right?

Lisa has years of experience with migrating small companies. She does all of the work by hand and does not use migration tools. You and your company will have as seamless of a migration as you can get, there are always technical issues that can arise, but Lisa is also a technician and has a team of helpdesk techs if issues arise.

You are in good hands!

What if your team is larger than 12 people? Lisa has a referral for you, contact her at lisa@callthatgirl.biz

How it works

  • We back up the email, calendar and contacts the day before the migration
  • Next day, we do the server records changes
  • Lisa gets right to work, remoting in and setting up the new accounts and getting your Outlook like it used to be.
  • Lisa will help with phone setup (Instructions are also sent prior to migration for those that will not be available)
  • Lisa offers Exchange training

Pricing

  • $350 first mailbox
  • $250 add’l mailbox
  • To be priced during consulting based on number of team members
  • $499 4 hour support ticket (optional)

Want more information about your migration? Check out my FAQ here!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. We do not write proposals, we offer the same service to every client and our prices are listed here.

 

 

 

Microsoft Exchange Migration Expert

| February 13, 2015

If you are here seeking to hire a Microsoft Exchange Migration Expert, you came to the right place. Lisa the owner of Call That Girl is an Outlook Expert and Migration Specialist. Her specialties including assisting clients up to 12 team members, migrating the server records, backing up the current Outlook profile, setting up the new server in the current Outlook profile (So your settings all stay the same), fine tunes your Outlook to be as exactly as it was, then closes with phone setup and a bit of Exchange training. You need to know your new product right?

Lisa has years of experience with migrating small companies. She does all of the work by hand and does not use migration tools. You and your company will have as seamless of a migration as you can get, there are always technical issues that can arise, but Lisa is also a technician and has a team of helpdesk techs if issues arise.

You are in good hands!

What if your team is larger than 12 people? Lisa has a referral for you, contact her at lisa@callthatgirl.biz

How it works

  • We back up the email, calendar and contacts the day before the migration
  • Next day, we do the server records changes
  • Lisa gets right to work, remoting in and setting up the new accounts and getting your Outlook like it used to be.
  • Lisa will help with phone setup (Instructions are also sent prior to migration for those that will not be available)
  • Lisa offers Exchange training

Pricing

  • $350 per mailbox
  • $205 add’l mailboxes
  • To be priced during consulting based on number of team members
  • $499 4 hour support ticket (optional)

Want more information about your migration? Check out my FAQ here!

Contact us today, Lisa offers a free 15 min consult. Call That Girl is a break/fix on demand support company. We do not write proposals, we offer the same service to every client and our prices are listed here.

 

 

 

Online Schedule Program

| February 9, 2015

Hi Everyone,

Sometimes when you come across a great idea, you wonder why you never thought of it before. One issue I have always dealt with, but never really took on was my appointment scheduling issues. In the past year, since I went remote only and have a white label partner, it’s even been more hectic to schedule my time with clients, conference calls, meetings, etc. I live my whole life out of my calendar it seems. And it was not easy for all of these years to email back and forth with clients trying to figure out a time that worked for both.

Finally a few weeks ago, I had a friend from college send me a link to her “online scheduling program” because we were working on a project together and it hit me…I NEED THIS. But how will I make it work? I’m so used to my old system, I would really  have to commit to making this work. I set up a trial with vCita. They offer online scheduling that works with your current calendar situation (I have Microsoft Exchange and it works great!)

It wasn’t hard to figure out, but I got worried about sharing my real calendar and I stopped the trial. Gave up for a couple of weeks, then finally I said to myself, get this going!!! I am so tired of emailing back and forth with clients about an appointment time! I setup a time to talk to the vCita rep and we got it all setup, figured out, and then I got to play.

And if you want a 2 week trial, click on the image in the right corner at the top of this post. The rep will email you with a BETTER offer if you sign up, so wait to talk to them! I saved $100. If you click on that image, I get some money off my next invoice next year (not hiding that from you, but hey you will save $100)

Here is a play by play how I got it working and setup:

1.) Figure out the services list. I came up with 4 core services I needed to schedule appointments for

  • Free consultation 15 min

  • 1 hour of remote support

  • 4 hour prepay ticket

  • Prepay client time

Next was cleaning up my horrifying clutter filled calendar! I went to my Outlook calendar and removed all personal items, then I put myself out as “busy” between some appointments because I know that I need time between appointments to other things, calls, online stuff, eat, etc. Trust me, if you use this system, you will find clients grabbing your very next open appointment, so be ready!

 

2.) Figure out my main call to action points I wanted to use

  • Website Contact Us form

  • Blogs and pages contact us form to put in the messages

  • My email signature

3.) Brand it and color it up

  • You will see in the settings you can match up your logo and colors and fonts.

4.) Install on your website

This will take some testing, depending on what platform you use. WordPress is what I have and it was quite easy to do.

5.) Get scheduling!

I did some testing and it worked great right out of the gate. You might have some tweeking to do here and there, but overall…awesome program! Now I have a link for my clients to do everything in order…you can check it out here. Feel free to put in a test client agreement form to see it all, please put in the word “test” in the names field so my admin doesn’t put in a ticket for you :)

http://www.callthatgirl.biz/get-started

vcita2

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