RSSCategory: Outlook Support

Microsoft Outlook Tech Test

| February 7, 2015

Take the test!

Then decide what class is for you…remember if you don’t know these without Googling, the basic class is recommended.

I created this test based upon the basic calls that come in and these are “quick fixes” and we will cover these in the Basics class. If you know these, then you will be ready for the Advanced class which is more detailed into configuration and repairs, and we will cover a full hands on Microsoft Exchange migration.

  1. Where are the 2 locations Windows stores default PST files when you create a new profile in Outlook in any Windows version?
  2. Do you know where the SCANPST repair tool is located in Windows 8, Windows 7, Vista and XP?
  3. Do you know the difference between a PST and an OST file?
  4. How do you add a PST to an Outlook profile?
  5. What is the difference between POP, IMAP and Exchange?
  6. Do you know where to setup a signature is located in Outlook?
  7. Do you know how to turn on picture viewing in Outlook? (Instead of the red x)
  8. What is the difference between opening Outlook in regular mode and safe mode?
  9. Do you know how to clear filters if emails don’t show up in a folder in Outlook?
  10. How do you fix an Outlook showing Offline when open?

To check out the classes for Basic and Advanced, click below. I will be using Outlook 2013 for the core training, but will be remoted into my laptop that has Outlook 2010.

https://microsoftoutlooktrainingbasicstest.eventbrite.com

https://microsoftoutlookadvancedtestclass.eventbrite.com

Microsoft Office 365 Expert

| February 1, 2015

Microsoft Office 365 Business ClientsMinnesota Based Microsoft Office 365 Expert Help available via remote support. If you are already using Office 365 and are having issues, I can certainly talk to you to see if I can assist. We start with a 15 min interview at no charge. If you are just getting interested, my free 15 min consult will help you decide if you need some products of Office 365 or all of them. I help you save time and money!

I offer fast and responsive Outlook & Office 365 assistance..,repairs, migrating to Microsoft Exchange, training, new computer setup, fixing contact lists, iCloud & iTunes glitches, broken PST files, Outlook being slow, send/receive issues, whatever your issues are, we can help!

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How can you get the fastest Microsoft Office 365 help? Call That Girl at 612-865-4475 or fill out the form at the bottom of this page. If you need more information, read below.

Please take note, if you are a larger company seeking an expert for contract or for hire, I will not be able to assist. I only help small business and helping them with their Office 365 needs.

Also take note, that most people with Office 365 issues are asking me to help with Microsoft Exchange or “Business Class Email”. I am not a SharePoint or OneDrive Expert. I do have a referral for SharePoint work.

 

Questions

  • Are you searching for someone to quickly fix an Office 365 problem? We can help!
  • Or maybe you have a lot of Outlook issues and need someone to figure them out?
  • Did you buy office 365 and not sure how it works or how to set it up?
  • Are you having difficulties with understanding what products to buy?
  • Are you an IT technician and need side help with Outlook or Office 365?

Did you know?

  • Even if you already have your own IT support company, you can hire us to just do this work
  • We are open nights and weekends
  • No contracts, no monthly fees
  • Same day appointments

What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues

Office 365

  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365, Hosted Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • Gyschnit
  • CompanionLink
  • Outlook.com
  • iCloud
  • Synchronize Outlook info with your smartphone via iTunes
  • iCloud and iTunes synching problems
  • Hosted Exchange Assistance/Set up and Configuration

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations
  • Moving to the cloud from POP/IMAP

Migrations

  • Pop3/Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Gmail Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

SOLVED: How to make Outlook.com default calendar for Outlook 2013

| January 30, 2015

outlook dot comIf you are having difficulty with Outlook.com calendar not defaulting  in your Outlook 2013 (meaning, be the default so when you accept appointments it goes on Outlook.com first and not your Outlook 2013 pst file)…then I hope I have the answer for you!

Not the easiest of tasks, but none the less not that hard.

  1. First, get all of your email settings and passwords from your current profile
  2. Then create another profile and add in the Outlook.com first. This sets the priority for Outlook 2013 to know that Outlook.com trumps the other PST will create later, or not if you use IMAP 🙂
  3. Then add in your other email accounts. If you have IMAP, it will create an .OST file, and it’s nothing more than a copy of your server, not a valid PST File. If you have POP email accounts, then Outlook will create a PST file for you and that should be second in line.
  4. Then you will want to check your data files and be sure that Outlook.com is default (should be) and check your email accounts and set your email that you want as default.
  5. Then do some testing

Warning

Creating a new profile will require you set up new signatures, your auto-fill might not work and other settings will have to be set up again.

To hire a pro like me to help, fill out the form below!

Microsoft Office 365, Outlook Expert Support Santa Clarita California

| January 22, 2015

If you are here looking for Microsoft Office 365 & Outlook Expert help, you came to the right place. Lisa and her team of top notch experts in all versions of Outlook and email can assist with all services, repairs and projects. We now support the Santa Clarita California area.

How can you get the fastest Microsoft Outlook Expert help?
Call That Girl at 612-865-4475

Questions

  • Are you searching for someone to quickly fix an Outlook problem? We can help!
  • Or maybe you have a lot of Outlook issues and need someone to figure them out?
  • Did you buy office 365 and not sure how it works or how to set it up?
  • Are you having difficulties with understanding what products to buy?
  • Are you an IT technician and need side help with Outlook or Office 365?

Did you know?

  • Even if you already have your own IT support company, you can hire us to just do this work
  • We are open nights and weekends
  • No contracts, no monthly fees
  • Same day appointments

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What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues

Office 365

  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365
  • Configuring Exchange, SharePoint, Lync and OneNote

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365, Hosted Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • Gyschnit
  • CompanionLink
  • Outlook.com
  • Synchronize Outlook info with your smartphone via iTunes
  • Icloud and iTunes synching problems
  • Hosted Exchange Assistance/Set up and Configuration

Training

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations
  • Moving to the cloud from POP/IMAP

Migrations

  • Pop3/Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Gmail Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

 

Is Microsoft Office 365 Right For Your Small Business

| January 19, 2015

office365Good question, isnt it? Years ago when I started getting involved with Office 365, it was the perfect solution for many small businesses, but in the past year…it has changed so much that now I question it when I do consultations with my clients. Not all clients need the full on “Office 365 Experience” and only need what they need…some of the products.

 

I’ll start with a simple explanation of the 5/6 products (I say 5/6 because Microsoft puts SharePoint and OneDrive in one category) There are 5 products sold under Office 365 for Business, I’ll explain (real name is in parenthesis)

  1. Full, installed Office applications (Office 2013)
  2. File storage and sharing (SharePoint and OneDrive) with 1 TB storage/user 
  3. Business class email, calendar, and contacts with a 50 GB inbox (Exchange)
  4. Unlimited online meetings, IM and HD video conferencing. (Lync)
  5. Corporate social network  (Yammer)

Here is the problem with techs like myself selling full Office 365 for Business to my clients and this is all based upon my past experiences.

  • There are way too many packages to sort through and figure out which one is best, which one will help you be efficient and save money.
  • Many people already have Office 2013 (Do you? If so, then buying Office 365 with Office included would be a waste of money)
  • If they have Office 2010 they don’t really need to upgrade unless they want to. If a client has Office 2010, I see no reason to spend the money on an upgrade.
  • Many small businesses already have a file sharing program (most use Dropbox)
  • Setting up and configuring SharePoint and OneDrive has become a technical synchronizing nightmare if you want it to work on the desktop, browser based is fine, but my clients don’t want browser based. (can’t attach a document if it’s browser based).
  • The whole “Office 365 Experience” is not working for all small businesses (from what I hear from my clients, their stories in the past and from other techs)
  • Email, calendar and contact synchronizing with multiple computers, devices and smartphones and team sharing is the most popular product “Business class email or “Exchange” (This is my best seller)
  • Most already have a chat module in place if they use it (Google hangout chat)
  • Only one of my clients has requested Yammer help

Here is what I help clients with now. Usually when they call in, I do my interview based upon a few factors. Please keep in mind that my target market is under 20 employees.

  • What Office version they are using now
  • If they need Exchange
  • Do they need file sharing
  • What is their backup solution

Then I build a solutions plan based off their answers. There are many companies like Call That Girl that do offer and support the full on Office 365 for Business “Experience”, many of those companies are also a managed service business and have retainers, monthly fee’s and other additional support options. Some of these companies also have their own inhouse programs that match very closely to Office 365.

Call That Girl is a break/fix company and we help on demand (by appointment too).

I hope this blog helps you understand if Office 365 for Business or just one product (Exchange, the product I do most support for) is right for you!

If you want to discuss what is best for your company, or would like a general consultation, please fill out the form below and schedule time with my online scheduler. Thanks!

Best Outlook Express dbx repair tool

| January 7, 2015

outlook express best repair tool dbxAs a Microsoft Outlook and email expert, I get many calls in from clients in email crisis. Yesterday, I had a client call in and low and behold…he compacted all his Outlook express files, found them in the recycle bin and some were too damaged to open. After I downloaded a few tools to try to repair the dbx files, I found this GEM. Works GREAT!!!!

http://www.recoveryfix.com/buy-outlook-express-recovery.html

Cost: $29

Quick install If you decide to buy, you have to reinstall the full version, the eval free download doesn’t work after you buy it. Fairly simple to run once installed.

If you need my help, feel free to call 612-865-4475