Sorry, we can’t perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.
Sorry, we can’t perform this action. Incompatible Office products are installed on your machine. If you have an administrator, please contact them for help.
This is how I fixed it…
First I ran a restore on the clients machine to eliminate the recent updates. File would still not open after restore.
Moving ahead, I searched online and found this fix and it was somewhat helpful in guiding me to the right fix. I looked in the clients control panel and found client had 2 versions of Office installed, Business for Office 365 and Office Professional. The fix from Spiceworks guides me to believe that OneDrive (ugh) was the snag here. After confirming client does not use OneDrive, I uninstalled it from the Office Professional version and the files opened up again just fine.
To be clear…I’m somewhat thinking the recent updates did break this and without them and the uninstalling of OneDrive….it got resolved. Not sure, but share worthy!
Enjoy your troubleshooting folks…
Category: Outlook Support
About the Author (Author Profile)
Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.Subscribe
If you enjoyed this article, subscribe to receive more just like it.
