Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Can you download Firefox without junk?

| August 8, 2013 | 0 Comments

Many times when people download software onto their computer they accidentally download software which may contain viruses or other malware or just be more junk to gum up their PC.  The people that place the links on the download page are often tricky about it so you’re never sure what you’re going to get. Here’s my experience with getting junk software while downloading Firefox.

Tonight I was wondering why Firefox wasn’t installed on my laptop so I went to download it. Unfortunately, (as I know better) I Google’d “Firefox” and clicked on the top ad. Dumb idea, I was sent to a pop up to download and wasn’t paying attention.

Here is the ad I clicked on (notice, not the Firefox real page)

 

 

 

 

Then I got this window…which includes JUNK…aka. AVG. I knew something was up here. This is why so many people are getting redirects and what not. You’re installing more software than you asked for. Be leary! I picked custom and then actually stopped the download and install.

 

 

 

 

 

 

 

If you have more questions about using Firefox, uninstalling unwanted software or another IT or business technology support issue you need help with please schedule an appointment with Call That Girl, today!

How to set up your iPhone or iPad with Hosted Exchange on GoDaddy

| August 7, 2013 | 0 Comments

Many of my clients who are signing up for the hosted exchange, are trying to set up their iPhones and Ipads, but get into some problems. The GoDaddy website has decent instructions, but mine are more realistic. These actually work for AppRiver and Microsoft’s Office 365 too.

 

From the Home screen, tap Settings.

  1. From the Settings menu, select Mail, Contacts, and Calendars.
  2. Tap Add Account.
  3. Tap Microsoft Exchange.
  4. Complete the following fields, and then click Next.
  • Email — Enter your Hosted Exchange email address.
  • Password
  • Description — Enter a description of the email address to display in the email account list on your iPhone.
  • Click “Next”

That’s all it should be to connect you with your exchange account. If you get taken to a screen asking for servers and such, start over. You should only need server information on an Android device.

How many Internet browsers do you need?

| August 1, 2013 | 0 Comments

Did you know that there are currently 5 major web browsers on the market? Most people know about Internet Explorer (IE) and maybe Chrome due to Google’s influence. But Opera, Safari and Firefox also have a large share of the market.

Really? Two? Three? Four? Five? Why do you need so many? I ask because almost all of my clients now use three browsers. Internet Explorer, Firefox and Chrome.  Back before Chrome, it was mostly IE and Firefox competing…they said “Use Firefox, it’s more secure and fast”…not anymore. Then came Chrome, they said the same thing “It’s more secure and faster”…not anymore. Might be faster, but it’s not so safe in regards to installing 3rd party software and I have found it allows more junky extensions and redirect pages than any other browser out there.

So back to my question, how many do you need? I need one. I’m a die hard Internet Explorer gal here. I do have three browsers on my computer for testing and Googling. But I could live with just one. And when I say I use one, I just use Internet Explorer, all day everyday. Sometimes when I am working with someone, they will say “It doesn’t work on my computer” and I say “What browser are you in”….yep, not every browser works the same on every computer, so yeah…I get it, why you need more than one. But for day to day, use just one is what I recommend.

 

Now the reason I am asking how many do you need or use is because of this…when a redirect toolbar gets loaded into a computer (usually downloaded by you unknowingly), it normally installs into all three browsers. I know to remove it from all three, but sometimes other things break while fixing this…such as flash. On occasion, one of the browsers just isn’t going to work the same as it did and on occasion I have to ask the client to just use one browser because I have put in time to fix one (that they don’t use often, and it keeps breaking, usually because they install more 3rd party software after I did a redirect removal believe it or not!).

My job sometimes never ends 🙂

If you have any questions or IT support needs don’t hesitate to contact Call That Girl today by scheduling an appointment here!

 

 

Meet the Resource Heroes Aug 20 Pool and Yacht Club, Lilydale

| July 26, 2013 | 0 Comments

New Business Minnesota Presents

Meet the Resource Heroes

 

Join New Business Minnesota at a reception and networking event honoring the Resource Heroes and their clients featured on the February cover. This informal gathering is a chance to meet business professionals who have made a significant difference in the success of their clients has proven to be one of our more popular events.

(Read Their Stories)

Aug. 20/ 4 to 7 p.m.

Pool and Yacht Club, Lilydale

Overlooking the Mississippi River.

FREE

REGISTER – RSVP at www.newstartupmeetup.com

 

Resource Heroes

 Lisa Hendrickson – Call That Girl Christopher Carriero, Guardian Applications LLC

Larry Greaves – APT Resources Clients – Jeremy Austrum and Shawn Kline, Next Generation Auto

Christine Pigsley – Dakota County Technical College Client – David Hartnett, Dunn Bros. Coffee Shop, Farmington.

Who should attend: Business professionals and owners who believe that the key to business success is building relationships and who know their next customer is one networking event away.   

RSVP at http://www.newstartupmeetup.com

Printer Troubleshooting 101, the Easy Stuff

| July 26, 2013 | 0 Comments

We’ve all had it happen. For whatever reason your printer has stopped working. But why now? You have an important report to get out ASAP. Well, before you take the printer to get fixed, there’s some basic printer troubleshooting you can do to speed you along. The simplest and often times best solution is a printer reboot. If after this you still need help, please schedule an appointment here.

Here are the steps:

 1.   Turn off Printer

 2.   Unplug ALL cords from back

 3.   Leave printer unplugged for 1 minute

 4.   Reboot the PC while the printer is unplugged

 5.   When the computer is back up, re-attach all the printer cords

 6.   Plugin printer

 7.   Turn on printer

  • Look for indicator lights and “ready” or “OK”
  • Is everything green/good to go? Do you see errors on the screen?
  • Test print something

 8.   If these simple steps fail, then you may be experiencing driver conflicts or other issues with the computer such as junkware (internet browser issues, Windows updates, etc)

Tried a printer reboot and still need some troubleshooting done? Call me, Lisa, today at 612-865-4475 or email me at Lisa@callthatgirl.biz!

Welcome to Call That Girl Technology Support

| July 10, 2013 | 0 Comments

Thank you for visiting Call That Girl Technology Support. We offer services for one person companies, small and large businesses.

Whether you need remote support, help with Microsoft Outlook, Hosted Exchange, Microsoft Office 365, online data backup , file sharing. smart phone syncing, virus removals, Word Press website development, blogging, Windows 8, Search Engine Optimization (SEO), anti-virus, or data backup, Call That Girl can work with you to find the right solution.

 

 

Business Application Support

Email Specialists

Outlook Experts

Microsoft Office 365

SharePoint Administration

Hosted Exchange

Online Data Backup

General Technology Support

Remote Support

Help Desk Technical Support

Virus Removals

Onsite Office & Business Repairs

File Sharing

Printer Assistance

Other Services

Smartphone Assistance

Consulting Services

Windows 8 training and setup

Computer Purchasing & Setup

The Cloud

 

More of what we do well

  • CTG will offer IT administration, integration teams of experts and knowledgeable helpdesk support technicians and outside resources to service the computers and technology
  • We stay up to date on current technology and what’s trending
  • Keep you informed on technology changes. Interested in receiving free technical tips every other week through our newsletter? Sign up today to receive your copy of our newsletter that’s chock full of useful information. https://callthatgirl.biz/keep-up-with-call-that-girl/
  • Call us, we love to talk and discuss opportunities, solutions and options 612-865-4475

Our Mission

To be the leader in small business technology support, servicing the staff and computers of small businesses, helping them keep their computers up to date, insure data complacency and data backup, and helping keep their teams collaborating efficiently. We will insure these services by having a great process for every client, great resources and referral teams.

 

Call That Girl offers fast and responsive PC and Mac software and hardware computer repairs, technical solutions, expertise and troubleshooting for home and business computer issues. We service residential and business clients onsite at homes and office, and we offer remote support.  In addition, we also offer other IT Services including software support, cloud application help, Microsoft Hosted Exchange, Google Apps, virus, spyware and malware removals, tune ups, data backup and recovery, printers, smartphone help and synching, windows 8 setup, laptop repairs, Outlook, synchronizing email. If it’s not on this list, just call us and ask to see if we can support it!