Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Online and Cloud Backup Solutions

| December 7, 2012 | 0 Comments

I’ve said it a million times, and I’ll say it again – backing up your data is the most important thing to do with your technology! You never know when something is going to happen to your computer, so make sure you don’t lose any of your important data if your computer crashes or a virus attacks it. And backing up is even easierwith Call That Girl and Mozy!

It’s the perfect time to set up a backup plan for yourself if you haven’t already. The Mozy cloud allows for easier access, faster recovery and provides a more secure spot for files. For help with installation and setup, Call That Girl to schedule a quick remote session and make it even easier! Click on the image to check out what Mozy can offer you! Click on the image to start out with 2 free gigs backedup.

Do you have a small business? Call That Girl can set up Mozy Pro and offer you monthly support. Click here to learn more!

Call That Girl at 612-865-4475 to schedule an appointment, or shoot us an email at info@callthatgirl.biz

Computer Classes Minneapolis

| December 7, 2012 | 0 Comments

Classes are coming soon! Check back to see our online schedule and appointment time openings.

Soon we will have classes for

Windows 8

iPhones

Outlook

What are the top five issues the computer repair industry faces?

| December 6, 2012 | 0 Comments

It was recommended from a newsletter I received that I should blog about my industry and let my social media followers and Google finders see other points of view I have, outside of just my IT knowledge. Makes sense right? I am a real person with real issues too. I do! You just don’t know them or see them.

Let’s start with #1

  1. Technology changing quickly. Yep, you would think that we would love this, and we do…but when technology advances so quickly, that means we have to double step, do repairs and keep up on the back end on how to fix the issues you will have soon. So when I say “I have to work tonight” chances are good that I am testing or playing around or learning more about your issues you’re going to have with your “technology need of the day”. I’m always on high alert and always learning. Let’s put this this way, I’m earning my own Masters Degree. My head is spinning, but I love it. If this business stayed stagnant, I would probably be bored. I still enjoy troubleshooting to this day and figuring out why something broke and how to fix it.
  2. Pricing. Pricing is so important. We all know our value is high for the work we do and knowledge we have, but finding that perfect sweet spot is very difficult sometimes. Many of my competitors are much higher in price and one of my well known competitors is almost double  with onsite prices, it’s hard for me to even think about pricing that high and we know we are worth it! We need to be in the place that the common person will pay to get their computer repaired and earn enough for us to stay afloat and hopefully make money. So when it comes to raising prices, it’s always a bit scary. I usually do price adjustments at the end of the year.
  3. Competing with the next guy. Yes, this is a huge concern for many smaller shops. We all check on each other and figure out what services they are not offering and how can we offer more or get more clients than the next guy. If you are in a service industry, you know your competition better than most probably. With everyone having most every service on their websites, nothing is left to the imagination almost. I admit on checking on the competition, but for the most part….seems my competitors have fairly static sites and nothing seems to change front of house.
  4. Being too busy or not busy enough. Ugh…it’s never win win. It’s the best curse to be super busy and for weeks on end, but then eventually everyone burns out and you decide to hire, then of course, it slows down! Since our business relies on people having computer problems, we have to play this game. It’s not a game for the faint of heart either, you’re either a risk taker or you’re not. If you’re not, then you may want to structure your business for retainer work and not cash flow.
  5. Having great support in place. If you’re a one man shop, then you are your best support person! Or are you? If you don’t think so…here are a few tips on how to be the best support person. Be sure that you check your voicemails everyday and return calls the same day. Also be sure to check your emails often and return all emails same day. Keeping up with these two communications are key to doing great support. People like responsiveness and fast service. Even if you can’t service them today, let them know and get them on your calendar. If you have a front of house person doing the intake and phones, then make sure they know your procedures and processes well enough to answer basic questions and turns those calls into hot leads in your shop. If they have a bit of a sales background, you will be much happier to have that in a support person.

 

 

 

Technology Consulting Minneapolis

| December 6, 2012 | 0 Comments

Looking for technology consulting and you are in the Minneapolis and surrounding suburbs?

We can help! Sometimes getting a second opinion is all you need to confirm what you’re buying, or maybe you need to just ask a few questions about your current IT situation. Here are a few ways our current clients get great consulting and technology assistance from us.

  • Would you like help with buying your new computers? Having us helps, saves you money and time.
  • Is technology confusing you lately? We understand, there are a lot of changes going on, it can get confusing!
  • Is Comcast Business Class getting you down? Tired of no one understanding you and not getting your requests done? Let us help, while we sit on hold and get passed along from queue to queue, we do other things and do not charge you for “hold time”.
  • Maybe you just need someone to play “Technical Liaison”, or middle man to help you with talking to  CenturyLink or other technical software companies. We do that too.
  • Finally, it’s just nice to have someone to call and talk to about what’s going on. Letting us listen to your needs and issues will let you get to getting back on track faster.

We do offer a free consultation or can you hire us for as much time as you need to fully reconfigure your IT solutions from one past provider to our service plans.

Read more about our company below and feel free to contact us to schedule an appointment to discuss what you’re looking for.

Call That Girl offers technology, computer  and IT consulting, home and office onsite visits, remote support and has local retail stores for tech support and computer repairs in the Twin Cities area including the western and southern suburbs of Minneapolis, St. Paul and Rochester. We offer fast and responsive technical expertise and troubleshooting for home and business computer problems. In addition, we also offer other IT Services including cloud application help, hosted exchange, Google apps, virus and malware removals, tune ups, data backup and recovery, printers, smartphone and iPhone help, hardware parts, screen replacements, laptop repairs, Outlook, synchronizing email and much more! If we don’t have it on this list, go ahead and ask…we may support it!

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Minneapolis Tech Support

| December 4, 2012 | 0 Comments

Minneapolis Tech Support & Computer Repair Services for Small Business

Want to find out why so many small businesses have chosen to work with us? We are just like you, we may be small, but we have never done such bigger things. Now is the time to take control of your IT, get things done how you want them, and within your budget.

Call That Girl is a perfect solution for the smaller companies who need fast and responsive technical support.  We utilize technology tools to communicate quickly between our teams to insure your requests are managed efficiently.

Because of our no contract, no monthly fee packages; our clients find us to be a great way to only pay for what they need. We allow our technicians (and encourage them!) to build relationships with our clients. Call That Girl and our employees believe in simple solutions, most IT companies will try to sell you a new server and full IT management contracts, but not us!

Schedule a FREE consultation or To Book an appointment, please call 612-865-4475 or email info@callthatgirl.biz

We guarantee you will love having your own IT support company!

 

 

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