Should I upgrade to Outlook 2019

| October 6, 2018 | 0 Comments

Should I upgrade to Outlook 2019

This is going to be a blog that I update as I come across issues with Outlook 2019. I take calls from clients all over the world looking for help with Microsoft Outlook, so I am considered an expert and market myself as one. What makes me an expert? I know all the problems Outlook can have and know how to fix them fast. Sometimes I come across new issues, like Outlook 2019 that might be so new, I don’t know all the ways to fix it. But I love these new launches, then I get to learn a lot!

I took a call yesterday from a client who needed help transferring their Office from an old computer to a new computer, Windows 10, build 1809. I found issues right out of the gate and then the tech told me that they had bought Office 2019 and that helped me figure out why I was having issues. Below is a list of issues I ran into.

First issue…No mail app in the control panel. This is where I do most of my work for Outlook believe it or not.

Then I had to open up Outlook and create a profile from the startup, which I hate as I had a PST I wanted to use, would not give me that option. So I had to setup using the new connector and thank god that worked on the first try.

Got everything setup, fine tuned and all that, then found the stream_autocomplete where it usually lives, vanished. Thankfully, I thought of just searching for it and found it in a new directory

Ran more Windows updates, rebooted, no mail app in the control pane. No Office updates to do so now I’m completely and utterly frustrated as I cannot see old profiles (*if there was any) or do my work there. I decided to come back to this, it has to be somewhere!
 
Then I thought, maybe we should try repairing Office 2019 and see if the mail app comes back, well….no Office 2019 in the programs list! My tech friend who I was doing this job with found it under “Windows Apps” and you can do the repairs there. 
 
Other issues I am seeing
  • 3rd party applications such as iCloud might not work
  • When you purchase Office 365 with your new computer, these are installed in the apps too, so you might have to reinstall to get full functionality.
  • Install 32 bit over 64 bit if you can. Save a copy of 32 bit as you might need to reinstall this version. 64 bit is still not 100% functional I have found. Microsoft is removing 32 bit soon from their installers and I wish they would not do that until 64 is stable.

Tip: 

If you need to open a test profile in Outlook 2019 and no mail app and Outlook doesn’t open, my little fix here did work https://callthatgirl.biz/how-to-add-a-blank-profile-in-outlook-2016/

Finally, I decided right after to purchase this for myself. Yeah, this was not that much fun to do. It is only available in the Windows store and the download kept messing up and would not install. Finally after workin it, I got it.  I uninstalled my Office 365 and then rebooted. Funny, the issues I had with the client didn’t happen on my pc. GRRR. But yes, the stream_autocomplete did change, but my mail app still shows 2016 in the programs. I think I need to do a full wipe and reinstall to get my settings to the broken mess my client had. But I will add, I got very excited to see troubles ahead, it’s more work for us techs who live and breath by Microsoft failing. 
Need my help? Lisa@callthatgirl.biz or call 612-865-4475

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Category: Outlook Support

About the Author ()

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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