Hi Folks! I have created a series of GoDaddy Office 365 Help blogs for you to read and learn from. If you are a client, some of this will require help from a professional IT company, such as migrations or registry fixes. But for general information, all blogs are a good read.Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert
Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor
Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan
In the past few months, I have slowly been creating a list of major issues with GoDaddy’s Office 365 Business accounts. Before you read this, please know that I contacted them and they told me that they are able to sell their products at a cheaper price but only because they offer LESS of the Office 365 product. Feel free to call and ask for yourself if you want to know. But be assured, they are fast to sell you on Office 365 with their “credits” they will entice you with and half off the first year or some other “3 year deal” That “deal” could cause you hours and hours of headaches. Or as you will read below, you need more than what they offer and you have to migrate off their Office 365 plans. Which might be costly and time consuming.
Here is the list of technical snags I have come across
- Cannot have administrator rights, so extra’s from Office cannot probably be added. My client was trying to add an app and could not and now has to migrate to the “real” Office 365. Doing that migration on Monday Sep 11, 2017 and since it’s an Office 365 to Office 365 CSP, it’s a full shut down on GoDaddy’s side. I will have a document available for those that want a copy. Use my contact form below or check back on this blog later.
- Issue with downloading and using the OneDrive/SharePoint sync software. I had to find a workaround to get it to work. GoDaddy confirmed client was not given the full version of Office 365 because GoDaddy offers such a great discount to users. So again, the half-baked version. If you want a copy of those files, check out my SharePoint blog https://callthatgirl.biz/godaddy-sharepoint-desktop-syncing-problems
- Cannot use 2-step or MFA, only a password reset for security. Another client got phished last week and she called, confirmed again, the half-baked doesn’t offer that.
- Cannot view the admin control panel with all the functionality we need as techs to support clients. The ECP is only available if you know how to get it to.
- They will have you call Microsoft for some troubleshooting/other vendors typically cover all troubleshooting
- When you need to reset an Office 365 password, be careful….it takes you out of your usual Office 365 and back to the GoDaddy portal and yep, you might just reset the wrong password! Happened to me already.
Solutions:
- Since many of these folks got free migrations inbound from GoDaddy, they should expect a charge for migrating off.
- Clients just have to use the half-baked version and figure out workarounds.
Use my scheduler link below to talk about your issues and figure out a new game plan.
Click here to read about my migration services and pricing https://callthatgirl.biz/office-365-migration-expert
Click here to read about my technical advisor plans https://callthatgirl.biz/technical-advisor
Click here to read about my quick question support plan https://callthatgirl.biz/quick-question-plan
To read my first GoDaddy Office 365 Review blog, click here https://callthatgirl.biz/godaddy-office-365-reviews
I had a client call in, wanting help with many Office 365 issues. Obviously he was frustrated, he bought a 4 hour ticket from me in less than 10 minutes. But when we had our first appointment, he asked me to fix a few minor Outlook issues and then dove into the real issues. He was on GoDaddy Office 365 and could not setup desktop syncing for SharePoint. HUGE problem. I looked into it and said to him “Your settings don’t look like mine”. Now I have experience with GoDaddy Office 365 but never had a request for SharePoint desktop syncing. I have a few other GoDaddy blogs at the end of this blog, but for now, here is how I fixed this.
