Author Archive: Lisa Hendrickson

Lisa Hendrickson is the owner of Call That Girl. She is an Outlook Expert and Microsoft 365 Consultant.

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Microsoft Office 365 Consulting and Outlook Expert Las Vegas

| January 24, 2017 | 0 Comments

If you are here looking for Microsoft Office 365 & Outlook Expert help, you came to the right place. Lisa and her team of top notch experts in all versions of Outlook and email can assist with all services, repairs and projects. We now remotely support the Las Vegas, NV.

We offer same day appointments and no contracts

How can you get the fastest Microsoft Outlook Expert help?
Call That Girl at 612-865-4475 or schedule online here http://bit.ly/1C2IoEO

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Who we help the most

  • People who are frustrated after working with Microsoft, Apple, their IT techs or Googling

  • People or Small businesses who do not have IT support

  • Other IT professionals who need help

What we help with the most

  • Fixing Outlook issues with upgrades
  • Re-configuring Outlook with multiple email accounts, calendar and contacts sync issues
  • Syncing for their phones and multiple computers
  • Companies who have gone through a Office 365 Migrations and have issues to still get resolved
  • Small businesses looking for a professional to migrate their company to Office 365
  • Other tech companies who have an issue that they cannot resolve

Why remote support and not onsite? 

Office 365 and Outlook are all cloud and software based, support does not require onsite. We get asked often about why we don’t go onsite and frankly it’s not cost effective or best use of our time either. If we have to move a lot of email or backup your data, then that is hours wasted watching that process and not able to do anything else. With remote support, we stop the clock when we are not doing work on your computer. This saves you time and money. 

What we can help with

General Outlook Repairs

  • Outlook Tune Ups
  • Quick fixes
  • Affordable solutions that help you be more efficient
  • Move PST files
  • Repairing fix OST files
  • iCloud issues
  • Email recovery

Office 365

  • Migrating to Office 365 Exchange
  • IT Administration
  • Assist with users accounts, permissions and restrictions
  • Password reset, add new users, delete users
  • Setting up Microsoft Office 365
  • Configuring Exchange, SharePoint, and OneNote
  • Moving to the cloud from POP/IMAP

Synchronize your Outlook calendar and contacts to your iPad, iPhone, Android and contacts with the cloud products such as Microsoft Office 365 Exchange, Outlook.com, 3rd party apps.

  • 3rd party synchronization products
  • 3rd party apps for Gmail
  • iCloud transitional work & repairs
  • gSyncit
  • CompanionLink
  • Outlook.com
  • Synchronize Outlook info with your smartphone via iTunes
  • iCloud and iTunes syncing problems
  • Hosted Exchange Assistance/Set up and Configuration

Training

  • By request

Software upgrades and transitions

  • Upgrades for Outlook 2013
  • Office 2013 installations

Migrations

  • Pop/IMAP to Microsoft Exchange or Hosted Exchange
  • Google Apps Transitions
  • Yahoo, Earthlink, AOL transitions to Company branded email (.com)

Outside consulting

  • IT departments who need overflow help with Outlook calls

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Contact us below for any service, question, quote or migration information

 

Email Hacking Tips and How To Protect Your Accounts

| January 22, 2017 | 0 Comments

Hi everyone! in this very long blog I offer some tips and safe links to help protect your email. As I work with email all day long, I keep hearing stories of how clients and others on the internet are getting hacked, scammed and phished. The people who get hacked, scammed and phished feel foolish and always know afterwards they did the wrong thing. It just felt bad while it was happening. I feel bad for them too as anyone really can get scammed without looking very closely at emails.

No fault to them, these links are setup to look very professional! I have even had to look at a few a couple of times and in my past, I have clicked on links that I felt were official. It can happen to anyone!

Below is a list of things you should read and please share with friends and family that you feel need this advice. Even though you are “tech savvy” not everyone you know is.

What is email phishing?
It is an email sent from you or to you that appears to be legitimate that causes you or someone in your address book to click on it and fill out the request of the phishing scam, it’s usually a password reset to your email account, or it might ask you to log into your online banking, etc. These tend to look very real, but watch for broken English and other odd words that don’t appear to be normal email communications.

 

If you have been hacked, scammed or phished…

  • Change your passwords asap and add on 2 step authentication

  • Alert everyone you can over the phone that you feel would click on the links as not everyone will recognize your email as a hack or scam

  • Set up 2 step verification with your email account. If you are using the free

I mostly have links for Gmail as the latest phishing attacks have been linked to Gmail free accounts. If you have another email account, please contact your email provider to have them send you instructions on how to setup 2 step verification

 

Link to Turn on 2-Step Verification for Gmail https://support.google.com/accounts/answer/185839?hl=en

Link to allow secured apps in Gmail for Outlook https://www.google.com/settings/security/lesssecureapps

Link setup app passwords for Gmail for Outlook https://security.google.com/settings/security/apppasswords

Got Questions? Need help?

 

 

Office 365 Videos

| January 14, 2017 | 0 Comments

Hi everyone, thanks for checking out my Office 365 Videos. After you are done watching, feel free to email me or call to setup a time to discuss your company’s needs if you need my assistance. Lisa@callthatgirl.biz or call 612-865-4475

Total time, under 25 min.

 

 

 

 

 

 

 

 

Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

This content is password-protected. To view it, please enter the password below.

Protected: Office 365 Videos

| January 14, 2017 | 0 Comments

This content is password-protected. To view it, please enter the password below.

How to sell and support prepay tickets course

| January 11, 2017 | 0 Comments

video-learningHow to sell and support prepay tickets by Call That Girl! 

If you are a break/fix technician and give away too many free “hours” a week with non-billable calls, this course is for you! Stop feeling guilty about billing your clients for those “quick questions” that turn into an hour of Non-Billable time. Think of how many hours you give away NOW?

? What if you’re an MSP and have a hard time billing for work outside of your managed services? Prepay tickets are the answer you may be looking for.

  • Learn how to say “YES or NO” to billable work.

  • Learn how to offer a prepay ticket for those that call in often and don’t have to pay a full hour fee

  • Learn how to add a prepay ticket to your other sales

  • If you are not doing remote support, these tickets are great to offer your clients.  Get a copy of Lisa’s Guide to Remote Support with each course registration

About the course

  • This course will be trained in a live zoom webcam session. It will be recorded so those that cannot attend can watch later.

  • Questions at the end are encouraged!

  • Everyone will receive a copy of the recording for practice labs.

  • I will be talking and screen-sharing my computer screens. You can attend live and ask questions. Or you can mute the audio and video and attend without your name on the session. I will also stop the recording at the end and remove questions from the videos.

  • The video will be available shortly after to those that paid for the course.

In this one hour course you will learn

  • Why I sell prepay tickets

  • Who I sell them to

  • How long does a prepay ticket last? 

  • How do I know the right client that will buy them? 

  • How to figure out your prepay ticket cost

  • How I do the setup

  • How I track ticket and jobs

  • How many do I sell a year? 

  • How I continue to sell them to clients

  • General questions

  • What I don’t like about them

If you cannot attend the live course, you will receive a video of the course as soon as I have it completed. You will have unlimited view times of the video

After the course, you will receive a copy of the recorded video for your own viewing later

To register, click here

Payment taken by Paypal, you can pay with any credit card

You will receive an email 10 minutes before course begins that has instructions on how to join the meeting, turn off audio and camera if you don’t wish to be recorded.

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